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request sales call be pulled

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request sales call be pulled

I have received a chargee to my account of 80.93 . My understanding my bill would be 59.99. I am on social security and am stretching to agree to this now i am explained a rental fee and insurance charge i would not have agreed to this enormus amount to me for the amount of time i use it. The lady I talked to was exceeding nice to help me get on my account, could you please help me on this . My model # is HT2000W and serial # BX0013532337M7.  I am 86 years old and nout computer wise asI would like to be.


Not saying this was discussed in your call, but it seems as if the charges are:

59.99 for just the plan

15.00 equipment rental fee

5.00 taxes/state satellite fees

* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.



Thanks for posting and welcome to the community! After reviewing the sales call, I found that the sales agent was misleading concerning the price and capabilities of the service. I can offer a monthly discount to bring your monthly charges down to the rate they quoted you and credit the account for the previous two months.

How does that sound?