so tired of being jerked around
I signed up for HughesNet about two weeks ago and was NEVER told the service was not recommended for streaming users, oh the managers say it is but if we watch a two hour movie on Netflix I use up ab...
Forum Discussion
Since you've only been a subscriber for such a short period of time, you may want to request that your sales call be reviewed. This will show what you were told and whether reasonable expectations were set by the agent, and the result of the review may have an impact termination issues.
As for your other calls, those are not recorded, but there may be notes as to what was said. In any case, the staff here on this site (they're on M-F, about 9-5), can look into all this and they have more authority to make decisions regarding accounts than the people you speak to on the phone. They may take one or two days to get back to you, so check back often. And if you'd like your sales call reviewed, please post and ask for the review.
Thank you for responding. Yes I would very much like my sales call to be reviewed.
Good morning HiliaryHarden,
Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll post back once I get the results. Your patience and understanding are much appreciated.
Thank you.
Hi Hiliary,
Thanks so much for your patience while your sales call was reviewed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with the results.
Your cooperation, patience, and understanding are much appreciated.
