still unable to view my invoices help please? I already checked in

[cuddlebug]

Unable to view my bill invoices.  Just keep getting errors.  Liz was going to check into an issue Hughes was having but still haven't heard back.  Anyone else having issues with this?  Info and help appreciated.

[Liz]

Good morning cuddlebug,

Can you check your invoices via this method? You can view your previous invoices via the "View/Pay My Bill" button in the Support Center, without needing to log in:

You will need your SAN. Please let me know if you are able to see your invoices there, I was able to just now.

Regarding the ability to check invoices while logged into CMC, that is currently not available for subscribers on the invoice option. We are aware of this and it is on our roadmap to have it addressed, however I have no ETA on when this will be addressed. The method as described above is recommended to check your invoices. Please let me know how that works out for you.

Thanks,
Liz

[cuddlebug]

Hello Liz,  I just now updated to version 10 in windows.  I did as you said above, but when I go to the support center link, it does not show anything like you have.  I even hit click to pay on another page, and it said it cannot give me that information because I do not have a payment account on file???? 

















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This is all that shows on the support center link.  Please see above.

[Liz]

Good morning cuddlebug,

I made a step-by-step illustrated guide to show what you should be seeing. I used your information to view your invoices, so it should work. If you do get stuck, please let me know at which step this happens.

1. Visit supportcenter.myhughesnet.com


2. Click on the View/Pay My Bill button as seen above, this will open a new browser tab or window. (Be sure to allow pop-ups in your browser for this site)

3. This is the new screen, please be sure to enter your SAN and zip code before selecting the View my Invoice option as seen below:


4. The next screen will prompt you to answer a question based on your account info. I used your first name in this case.


5. After submitting your answer, you should see your current balance and links to your previous invoices. I've edited out your current balance and SAN to protect your privacy.



Please let me know how that works out for you.

Thanks,
Liz

[cuddlebug]

Hello Liz,
O.K....duh moment.  I did not catch the part about not signing in.  I never heard of a bill service where I had to be signed out before seeing my invoice. . . oh well, live and learn.  Now, there is one teenie weenie problem..I get as far as making a payment, but once on the payment page, where it says what option you wish to choose, make payment of current balance (which I tried to do).  When I click on that, it puts up a box saying you cannot collect a zero balance or negative amount.  So, I tried to pay the balance by clicking on the next box which allows me to put in an amount not to exceed the current balance amount.  I typed in the exact amount the invoice says I owe, but again the dreaded box comes up and says I cannot pay more than what the invoice says I owe.  I am remaining confused on this.  Can you help me one more time please?  Thank You

[Gwalk900]

Cuddlebug,

I pay my invoice billing (early) each month. Doing so I have to enter the amount I wish to pay as "Advance Payment" as shown below:

Now ... watch the for the following VERY CAREFULLY .....

"Do you wish to use your Banking Info on file": NO !!!!!!!!!

Next and this is very important UNCHECK the box that authorizes Hughes to AUTO BILL with the info you just entered:

Watch this one very closely:

Then, I log into my dashboard and check to see that the payment successfully "took" by looking for a negative value, meaning I have a "credit" balance.

[cuddlebug]

Gwalk, Thank you so much for your help.  It is just what I was missing.  I now have the directions written down and ready to go for next time.  Thanks a million.

[Gwalk900]

You are welcome

[ljaj2008]

Cuddlebug, I am so happy you are getting help from people!

[cuddlebug]

Thanks Lisa...trying to work with this whole system is very new to me, but I'm pushing on.

[Liz]

Good morning cuddlebug,

We're you able to view your past invoices following the steps I showed above? I wasn't aware you were trying to pay a bill since you actually had a negative balance on your account, this is why you got the message "you cannot collect a zero balance or negative amount". 

Just another tip, if you see your balance in parentheses "($45.00)" for example, as opposed to "$45.00", that means your HughesNet account has a negative balance. 

Also, this method you're using to view/pay bills is just one option to do so, normally, subscribers may pay after logging in. We just provided another method to pay without logging for convenience.

Please let us know if your have any other questions about billing.

Thanks,
Liz

[cuddlebug]

Thanks for the info Liz.  Yes, I was attempting to pay my bill.  Unaware it would be in parentheses if it had a neg. balance.  I'll keep that in mind.  Thank you to all who took the time to post here.  It has helped.  My bill said 45.00 so I figured that is what I owed, will watch for the parenthesis next time. 

[Liz]

You're welcome, cuddlebug! We're here if you need us. 🙂

-Liz