i am extremely dissatisfied with hughesnet, as are many, many customers. you would think they would try harder to keep customers.
Hughesnet has around 1,400,000 residential customers and growing.
There is always going to be a small number of users with issues when dealing with something as complex as computers and networking. Anything can break ... if its "broken" then troubleshooting is required to determine where the breakdown is.
When a problem is reported by a user, Hughes works very hard to first identify and then rectify the issue.
This will of course require that you state the details of your dissatisfaction.