Hi John,

I'm glad you found the community, thank you for posting. I located your account and dug a little deeper to address your concerns. It looks like the coaxial cable is the source of your intermittent connectivity. 

I have decided as a courtesy to dispatch a technician to do a complete review of your site and to replace the cable. Your dispatch is currently scheduled for our earliest available slot: Friday, Sep 29, 2017 between 8:00 AM-11:00 AM . Call us at 866.347.3292 and reference case #106497657 if you need to reschedule. Please let us know how the site visit goes.