Forum Discussion

vapsman88's avatar
vapsman88
New Poster
8 years ago

Continual Connectivity Issues

I am continually losing the connection to the Satellite. I may go a few hours or several days but then I lose the connection without respect to the weather. Most recently I went about a week and the...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Hi John,

     

    I'm glad you found the community, thank you for posting. I located your account and dug a little deeper to address your concerns. It looks like the coaxial cable is the source of your intermittent connectivity. 

     

    I have decided as a courtesy to dispatch a technician to do a complete review of your site and to replace the cable. Your dispatch is currently scheduled for our earliest available slot: Friday, Sep 29, 2017 between 8:00 AM-11:00 AM . Call us at 866.347.3292 and reference case #106497657 if you need to reschedule. Please let us know how the site visit goes.

     

vapsman88's avatar
vapsman88
New Poster

Also, how do you access chat?

Thanks, John

Liz's avatar
Liz
Moderator
8 years ago

Hi John,

 

I'm glad you found the community, thank you for posting. I located your account and dug a little deeper to address your concerns. It looks like the coaxial cable is the source of your intermittent connectivity. 

 

I have decided as a courtesy to dispatch a technician to do a complete review of your site and to replace the cable. Your dispatch is currently scheduled for our earliest available slot: Friday, Sep 29, 2017 between 8:00 AM-11:00 AM . Call us at 866.347.3292 and reference case #106497657 if you need to reschedule. Please let us know how the site visit goes.

 

  • vapsman88's avatar
    vapsman88
    New Poster
    8 years ago

    Thanks, Liz.

    I was supposed to get a call yesterday, but never recieved it. I hope the Tech can figure out what is going on.

     

    ~John

  • vapsman88's avatar
    vapsman88
    New Poster
    8 years ago
    Well the tech didn't show up and I was reserving the time. So I called and was told no Tech was assigned and then finally told one would supposedly come out Monday.
    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Good morning vapsman88,

       

      Thank you for letting me know, I apologize for this inconvenience. I'll escalate to our installations department to see what happened. From the dispatch notes that I can see, the tech's ETA is listed as 10/2 and that they will call you that morning. Please let us know how it goes.