Gen 6 Speed Lost After 2.4. 24
I had Gen 6 installed on 1.13.24 . It has been great, with speeds at or above 12mps until 2.4.24 , we did have rain, this didn't affect the speeds before. On 2.4.24 later in the day, we had winds, some good gusts. I noticed buffering, and my financial sites would not load, other sites very slow to load. As can be seen below, the degradation of my speeds . I have had Gen 6 less than one month. If I need a service call due to a problem with a recent instillation, would I be charged for it? I am was not having a heavy weather event during the last four speed tests,just clouds no rain. I looked at Texas, no storms there, or in Maryland. Is it just me, or a larger problem? ThanksSolved8.5KViews0likes20CommentsUpdate On Wifi, Speed
It appears the Wifi problem some of us had was addressed with the update from Hughes. The speed problem however remains, during the bonus time, under 1Mps speed is a surprise, but it is there, whether in viewing pages, or video. I hope this is addressed, I doubt congestion at the times posted is the problem. I did restart the modem, this helped restore speed, if that means anything. The roller coaster ride continues . Thanks for the Wifi fix anyways 🙂3.2KViews0likes6CommentsSo internet
My internet has been consistsnly having problems. I ran a sped test per the instructions and my upload and download speed is 0.3 Mbps. This speed makes it impossible to do even the simplest tasks. I attached the link. I know I'm over my good data and I'm downgraded and am fine with the downgrades speeds but it is promised to be 1-3 Mbps. I am consistantly below 1.0 based on past tests. I work from home since March because of Covid and I have had to miss several days in the past 2-3 months of work extra hours to get things done because of bad and slow service. What can I do to fix this and keep my speeds up. Upping my plan will not help because I will still go over it before the end of the month. I need to know how to keep my downgrades speeds to the promised 1-3 Mbps. https://testmy.net/db/x6r5UcMoW.CWCpPChs8Solved8.2KViews0likes15CommentsLow and unreliable speeds at any time of day/night on newly installed Gen5
I have had slow/broken internet since installation. Whast is the problem? I have called support numerous times and was promised callbacks but never got any. Here are my speed test results. Can anyone resolve the speed issues? I cannot even watch my security camera at 500kbps. https://testmy.net/db/kC18pl3L0 https://testmy.net/kC18pl3L0.pngSolved13KViews0likes29CommentsNeed assistance cancelling within 30 days
While I will have to say my overall service has been as promised (reliability and data), the speed during peak periods is unusable. The speeds are horrible during peak hours, even after multiple calls to support. My installation was 24 days ago. How can I reluctantly cancel the service? Thanks,1.6KViews0likes0CommentsTECH TIME
I want to say thanks to Hughes tech support. Every time I post I get a call. Thats awesome! I have speed issues and I hope they can figure this out because I hate cancelling service, not to mention the fees to do so. I don't think my problem can be resolved but after over an hour tonight, I feel confident that the TS folks will leave no stone unturned in trying to get it going. We'll be back at it Saturday and hopefully I will have good news to report.1.9KViews0likes1Comment