About maratsade

Is this the first time this has happened to you, or the first time you have noticed?  They take the money before the due date -- you may want to plan for it so you will have the money available.   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   @Tgilbe8 wrote: My bill was not due until 12/8 but the money was taken out of my checking account on 11/28. A week before the bill was due! Not cool! Very angry   ... View more

Satellite internet is different from cable -- it is a much more expensive technology, so the prices for the subscribers are higher than cable.  There is also the issue of latency (which can't be changed, due to the laws of physics), and this makes online live gaming difficult to impossible.  The data you get is indeed unlimited. What this means is, they will not cut off your internet access if you go over your data allowance -- they will throttle your speed, though. So yes, data is unlimited. Speed is not. Subscribers are expected to budget their data allowance and to stay within the allowance so they can keep the regular speed.   It's a pity you did not research the service before subscribing to it. Their website is available to anyone and contains all the needed information, including the subscriber agreement.    If your sales call is still available, the Hughesnet people who monitor this site can try to obtain it and see whether the sales agent set the proper expectations with you or not.  For this process to begin, you need to wait until a moderator sees your post and initiates an investigation.  They're here M-F, 8-5. Give them some time to look into the matter and they will get back to you with information.   Other users can't help you with this, even if they've had similar experiences to what you describe, as other users have no access to the information about your account.    Hughesnet is not taking advantage of rural areas. They're bringing internet service to rural areas that are underserviced by the cable companies.  It sounds as though you have access to cable.  Most rural areas do not.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   @Brittlynn90 wrote: My experience with Hughes net has been horrible. I live in a rural area and do not have many choices in internet, I believe Hughesnet Takes advantage of this. ... View more

The Hughesnet staff will be back tomorrow and will be around 9-5.  They'll check your account and sort this out for you.  Just give them some time to investigate what's going on.    @Shawna wrote: I agreed to a certain amount and signed up for automatic payments. Hughsnet took almost TWICE the payment and when I called they told me something COMPLETELY different from the prior agent. They will not refund my money and will not let me out of the contract without payment. I have had SLOW internet and have had to change my streaming resolution due to the terrible service hughesnet provides. I have had nothing but problems since I signed up.   ... View more

Might want to give the mod some time to work on this. You'll hear from her when she's got something to tell you.  She hasn't forgotten you.  ... View more

"BUT Other internet providers do not cost this much! Why?? Why cant we get the lower cost like the regular cable gives?"   Because satellite technology is much more expensive to establish and maintain than terrestrial cable.  Be thankful you have something where you live, and if you'd like terrestrial cable to give a bleep about you and your area, then become active in the local politics and agitate for more internet services.       ... View more

Alizbear, if you'd like the Hughesnet people on this site to address your concerns, you should post them on the Tech Support or the myAccount and Billing boards.   The Hughesnet staff here prefer to provide customers with individualized attention and support, and they will be happy to address your concerns if you start your own topic on the right forum instead of posting on someone else's forum.   They're here M-F, 9-5.     *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.     @Alizbear wrote: Not only do I understand the frustration but have been experiencing it for 3 months Endless phone calls with    ... View more

Jeepers, you've had a bad time with this whole thing.  I hope things will get better for you and that you'll get some kind of resolution this coming week.  I imagine there are notes from your calls and the reps, when they come back tomorrow, will be able to check them.  Hang in there!  ... View more

I'm sorry for giving you the impression I thought you were trolling.  I didn't.  I just wanted to warn you that what you were doing looked like trolling and might have negative consequences for you.  I understand you're frustrated and are trying to have your issues addressed, and I hope they get addressed this coming week.    @Exhausted wrote: Thank you again. I wasn’t trying to troll. I simply am seeking resolution and phone support has gotten us nowhere. This is 5 months in the making. I was hoping others had answers. I’ll wait until Monday. I’ve never had any experience with a company like this in the past.   ... View more

Who told you? I'm sure the Hughesnet mods here would like to know, in case it was someone from the company who misled you.    Edit:  If your sales call is still available, the Hughesnet mods can pull it and listen to it to make sure all proper expectations were set.  They're usually available for about 6 months.   You personally still would not have access to it, and you would not have access to your tech or billing calls either.      ... View more

You will not get access to audio recordings of your calls, no matter how much you ask.   Companies do not release these to customers (this is not a Hughesnet thing, it is a common practice in business).    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.     ... View more