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About hooterville
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22
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| Date Last Visited |
2 weeks ago
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08-09-2021
05:50 PM
Hi Marastade, The LAN light is blinking and the WIFI light is on steady. That's all. The three lights above those are off Mary
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08-09-2021
05:37 PM
Our internet has not worked most of the day.. I have tried restarting the modern twice. Neither the LAN or WiFi work. Are there problems with the service?
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Labels:
- Labels:
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Modem
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Performance
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WiFi-Modem
08-04-2021
12:29 PM
1 Kudo
Hello Marastade, I have checked this morning and it is working okay now. Yesterday afternoon it was working but very slow as you said. It took a long time to respond.
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08-03-2021
12:41 PM
1 Kudo
Hello Liz, When on the computer I have tried two different browsers, Chrome and Edge. Neither one work. I got the same error notice in both browsers. I just tried once again to access my email on Chrome and got this message - Network request failed with status 504- "Gateway Time-out" On my phone I am using the mail app that came with the phone (iPhone). This works. I am not using the Hughesnet site on my phone. Mary
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08-03-2021
12:24 PM
Hello, I am once again having trouble getting email. It seems to be working fine on my phone but I can't seem to access it on my computer. When I try to get email this is the message I get - HTTP ERROR 504 Problem accessing ZCS upstream server. Reason: Cannot connect to the ZCS upstream server. Connection timeout. Possible reasons: upstream server is blocked by a firewall upstream server is failing to send back the response in time upstream server is down Please contact your ZCS administrator to fix the problem. Powered by Nginx-Zimbra:// Any thoughts? Thanks, Mary S.
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Labels:
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Performance
07-28-2021
03:24 PM
1 Kudo
Ok, Thanks maratsade. Glad to know that problem isn't on my end. Mary S.
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07-28-2021
03:14 PM
I was able to log on and get email this morning but now when I log in I get the following error. My email isn't loading on the computer or on my phone. HTTP ERROR 504 Problem accessing ZCS upstream server. Reason: Cannot connect to the ZCS upstream server. Connection timeout. Possible reasons: upstream server is blocked by a firewall upstream server is failing to send back the response in time upstream server is down Please contact your ZCS administrator to fix the problem. Powered by Nginx-Zimbra:// Can you hel? Thank you, Mary S.
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Labels:
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Performance
06-14-2021
08:38 AM
1 Kudo
Hi GabeU, I downloaded the app and checked the signal strength. It says that it is excellent. I checked it several times. Well, miraculously this morning, my TV did connect. I also checked the signal strength in another room where my laptop is and it is excellent. The laptop will not connect with the 5GHz. It has in the past, but does not now. I have found in the past that if the TV does not connect to the WiFi that it helps to do what you had sugeested. I have turned it off and reset the modem. That had always worked before but lately it hasn't worked until this morning. Thank you for your help. Mary
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06-13-2021
10:53 PM
Thank you GabeU. I will get the app and try that. The 5GHz shows up as a choice on my tv and phone and it used to work, but now it loses the connection and when I put the password back in it says it can't connect. The TV is only about 5 feet from the modem, so distance shouldn't be an issue. Mary
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06-13-2021
10:26 PM
Hello, I have noticed that most of the time, none of my devices (smartphone, TV, laptop) recognize that the 5-GHz exists, and when I can get a device to notice it, it doesn't work. Is there a problem with the modem? I have restarted the modem and the devices many times. That doesn't seem to help. It worked when I first got the modem. Mary S.
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Labels:
- Labels:
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Performance
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WiFi-Modem
05-01-2021
12:10 PM
Hello Maratsade, Here are the results of the test. https://testmy.net/quickstats/**bleep**ville
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05-01-2021
12:09 PM
GabeU Here are the results of the test. https://testmy.net/quickstats/**bleep**ville Mary
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04-26-2021
06:32 PM
Thanks. I have 70% of my data left, so it is not a data issue. My speeds are definitely slower. Maybe the numbers say there is nothing to fix, but there is a problem. Some pages don't even load completely. I apologize, but I don't understand what maratsade is asking of me. Mary
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04-26-2021
06:28 PM
I'm sorry. I don't understand what you are requesting. Could you be more detailed? Thank you, Mary
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04-26-2021
05:45 PM
I ran the speed test like you suggested. Here are the results :::.. Internet Speed Test Result Details ..::: Download Connection Speed:: 18903.17 kbps or 18.9 Mbps Download Speed Test Size:: 20.8 MB or 21305 kB or 21816524.8 bytes Download Binary File Transfer Speed:: 2363 kB/s or 2.4 MB/s Upload Connection Speed:: 2009 kbps or 2 Mbps Upload Speed Test Size:: 1.9 MB or 1984 kB or 2031616 bytes Upload Binary File Transfer Speed:: 251 kB/s Timed:: Download: 9.233 seconds | Upload: 8.092 seconds Tested At:: https://TestMy.net Test Time:: 2021-04-26 15:44:19 Local Time Client Location:: Varna, IL US https://testmy.net/city/varna_il Target:: Dallas, TX https://testmy.net/multithread Validation:: https://testmy.net/db/09B~1Rhhv.Nu5KGG2mD TiP Measurement Summary (Download):: Min 12.79 Mbps | Middle Avg 20.87 Mbps | Max 31.42 Mbps | 84% Variance Client Stats:: https://testmy.net/compID/25923163182215 User Agent:: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/90.0.4430.85 Safari/537.36 [!]
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04-26-2021
04:58 PM
I have had slower than usual speeds for the last few days so I did a connectivity test and it says that I have limited connectivity to the gateway. Here are the results for the test. Is there a way to fix this and get my normal spped back? I have already tried rebooting the modem. IP Gateway FLG21HNSIGW0207Adv Packet Loss 10% Average Delay 677 ms Minimum Delay 600 ms Maximum Delay 930ms
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Labels:
- Labels:
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Modem
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Performance
03-25-2021
01:57 PM
I am trying send email to someone with a comcast account that I have emailed several times before in the past and now they are bouncing back with this message. BL000000 :: Mail to Comcast is rejected and is returned with an error message containing the code BL000000. What does this mean? Our filters have determined that email from your email server has been sent in patterns which are characteristic of spam. In an effort to protect subscribers, your email server has been blocked from sending email to the Comcast network. Mail servers are typically shared by many users so it may be the case that another party using your email server has sent spam, even if you have not. How can this be remedied? Thank you,
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Labels:
- Labels:
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Performance
02-08-2021
02:07 PM
Hello MarkjFine, If HughesNet knows that there is a problem with the 'spam' 'junk' folders with the new email accounts, then shouldn't they fix it?
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02-07-2021
02:15 PM
1 Kudo
You know, I wouldn't mind if it would just go into the spam folder, but it continues to go to my inbox. Why can't it go into the spam folder? Mary
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02-07-2021
01:48 PM
What good does it do to mark a message as spam and block it if it's still going to end up in our inbox? I keep marking and blocking the spam and it just keeps coming. It wouldn't be so bad if it would just go to my spam folder but it keeps coming to my inbox. How can this be stopped? Thank you, Mary
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Labels:
- Labels:
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Performance
12-18-2020
03:40 PM
1 Kudo
Hello Liz, Our new modem came today and I have installed it. I checked load times. It is faster now. The HughesNet homepage took 15 seconds to load and I checked some other websites. Their load times are a bit faster. The email still takes 15 seconds to load. I am just glad that it is loading. Thanks for you help, Mary
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12-17-2020
06:55 PM
Hello Liz, I tried disabling the WAC. It took 32 seconds for the HughesNet home page to load, 17 seconds for email to and 31 seconds for this page, the community page to load. PS, I understand the wifi is part of the modem you are sending me. Our internet is about 3 times slower when we use our current wifi modem. I hope that the wifi on this modem will not slow down our internet. Thanks for all of your help. Mary
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12-17-2020
01:39 PM
Hello Liz, I do access the sight with the URL you mentioned. I will try disabling the WAS after I get home from work. Thanks for sending out a new modem. This will not increase my monthly fee, correct? Mary
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