Hi shawnbos, welcome to the community and thanks for posting! Sometimes the modem may be fine tuning itself after activation that can cause the speeds to run a bit slowly, however this should only last for a few hours typically. Some cases it can be up to 24 hours.
One thing to keep in mind with satellite internet is there will be latency, so websites and pictures may take longer to load on pages (especially if the web page itself has a lot of photos). For videos, it may take a moment to load as well, however if you're running into buffering issues, there's a couple different ways of preventing that. Here's a link that provides some tips for video performance.
Gabe makes a great suggestion as well, those pages are useful as they provide customers access to information regarding their system.
Currently from my diagnostic, there isn't anything visible on our end that's alarming (Everything looks fantastic, actually! Highest satellite signal I've ever seen!), but please keep me updated and let me know if you're still experiencing issues.
-Brooke
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