Forum Discussion
Plagued With Problems -- Just Ordered Viasat To Complement Hughesnet (Am I Nuts?)
Hi all, I have had a host of problems since becoming a hughesnet customer 1 year ago. I live in an extremely remote area of the county in the Sierra Nevada mountains in California at a high altit...
Southernsierra, I took a look into your account to see how the tech visit went (you could say I was a bit eager to see how everything went). Looks like they got out there and moved the dish onto a pole mount for you and quite a few other things taken care of!
This makes me really happy!
Let me know how everything's running.
-Brooke
The installer did not show up (no shocker there). HughesNet Internet worked Infrequently last weekend at the cabin. More often than not, it was not working. Also, I physically looked at the grounding location in the photo above last weekend and did not see a grounding wire that was shown as pictures, additionally I did not see any wires heading that direction from the direction. Maybe I missed it. I will check again next Monday when I make the trek back up.
Southernsierra, I am incredibly sorry and upset to hear the technician didn't show up. This isn't acceptable, I'm going to escalate this to their management, I appreciate you letting us know about this.
-Brooke
- Thanks Brooke. Whatever you did worked. Multiple people in Boise, ID just reached out to me to assign to a different installer to come out. I gave them my very specific directions and asked them to come not this weekend but the next weekend. They said they would call around to figure out who can do it and give me a call back to let me know.
- Note: If hughesnet starts working next weekend I will officially have 3 internets at one house. I may be the only person in this country with 3 internets.
Sorry, I have hooked up Hughesnet to people that have ATT and comcast.. The Hughesnet is the backup to there backup. More people have backup then you would think..LOL I have two at my house.
I'm glad we are getting you taken care of, although I wish it had been sooner!
Keep me updated or just shoot back a reply if you have any questions.
-Brooke
Just a very late thought from another remote location user. We had to have our pole mounted (concrete set) Hughes dish realigned once, we blamed the neighbor's loose dog but it might have been a curious bear, as we had a heavy pole mounted bird feeder pushed over by a bear at about the same time (he left signs...). We ended up fencing in the TV/Hughes dish setups to keep wildlife away from it.
