About Damian

@GabeU,   I am glad to hear you were successfully able to pay online again. If your method of payment was accepted on our site, it should be accepted for the autopay method as well. Our current policy only restricts prepaid cards from signing up for the auto-pay method so you should be good to go.    -Damian  ... View more

@GabeU,   I'm glad I could provide information regarding this. I just received another update stating that most customers should now be able to make payments after logging into the CMC. When it comes to the "Payment Without Login" page, this is still being worked on. ETA for this to be resolved should be Monday-Tuesday.    -Damian  ... View more

Hello @GabeU,     It appears there was an outage today, server-side, that caused this issue. Our engineers have just rolled out a fix as of a few minutes ago. We are starting to get reports back of customers being able to use this feature again. This feature should be fully usable again by tomorrow morning at the latest. I do apologize for the inconvenience. If you need to pay your bill immediately, please call us to have a one-time payment processed.       -Damian     ... View more

@barbarameeker,   Thank you for your patience while this investigation was being completed. I have provided the results and our next steps via private message. Please refer there for more information.    -Damian  ... View more

Hello @Malone5910,   Thank you for reaching out to us. If you need to pay your bill later than the initial bill generation date, you can call 1-866-347-3292 and have a due date extension applied to your account. You can only have 3 of these in a 12 month period. It appears you have not had one applied to your account in the time that you have had service, so you will definitely qualify. Once the due date extension is applied, please update me on your status and I will double-check to make sure everything is set up properly. Also, we do not charge late fees, however, your account is locked after 10 days of nonpayment in which you will experience service interruption.    -Damian   ... View more

@Tam-082019,,   I appreciate your patience while waiting for this call to be investigated. I have finished investigating this and have private messaged you the results. Please refer there for more information.    -Damian   ... View more

@db4100,   Thank you for reaching to us. I would like to assist you with this, however, I will need the phone number associated with the other account. I was only able to locate the account associated with the username you are posting under. That account has already been canceled. Please private message me the phone number associated with the other account and I will message you back with what we will be able to do going forward.    -Damian  ... View more

Hello @barbarameeker,   Thank you for reaching out to us. I am sorry to hear this. I will investigate the call and private message you the results. Please allow a full business week for this investigation to be completed. Thank you for your patience in advance.    -Damian ... View more

Hello @Tam-082019   Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. I'll private message you once I get the results. Your patience and understanding are much appreciated.   -Damian  ... View more

@paulbergeron64,   Thank you for your patience while this investigation was being completed. I have private messaged you the steps we will be taking next. Please refer there for information.       -Damian  ... View more

@alisabrown,   Thank you for your patience while the call was being reviewed. I have private messaged you the results. Please refer there for information.   -Damian  ... View more

@thewarehouse,   Thank you for contacting us. I am sorry to hear you believe you were misled regarding the lease fee. GabeU is correct regarding the leasing of the equipment. I can investigate your previous cases and details regarding your sign up. Please allow 1-3 business days for this investigation to be completed. After this is complete, I will private message you the results and what we will be able to do going forward. Thank you for your patience in advance.    -Damian  ... View more

Hello @alisabrown,   Welcome to the community and thank you for posting. I am sorry to hear you believe you were misled during the sales call. I will review this call to confirm points #1 and #3 were correctly presented. For #3, since you agreed to the contract, this will remain valid regardless of the results. When it comes to the price at which you were promised, however, this will need to be investigated. In regards to your second point, this is not a valid reason for the call to be reviewed as data usage is circumstantial. The rep informed you that you can use the service every day for 2 people which is correct. Running out of data is not something that we cause and is in control of the user. With the tips and tricks that are listed throughout the community, everyone is more than capable of maintaining and reducing their data expenditure per month. If the rep instead promised you that a specific service or function we do not support would work, this would qualify as a valid reason.    Please allow a full week for the investigation to be completed. Once this is done, I will private message you the results. Thank you for your patience in advance.   -Damian.  ... View more

Hello @paulbergeron64,   Thank you for posting. If you believe you have been misled on the capabilities of the service, I can review the sales call if it is within the parameters listed above. As GabeU also stated, this investigation can take up to a week to be completed. Once I have the results, I will send you a private message with the results. Thank you for your patience in advance.   -Damian.  ... View more

@Graciasifuentes,   Thank you for your patience while the call was being investigated. I have finished reviewing this and have private messaged you details regarding the resolution.      -Damian  ... View more

@Leespread,   I'm glad to hear this and am happy to help. Whenever you need any assistance, please reach out again.    -Damian  ... View more

Hello @Graciasifuentes,     Thank you for posting and welcome to the community. I will review the call to determine whether or not you were informed of the account balance details correctly. Please allow up to a full business week for this investigation to be completed. In the meantime, you can review over your account balance by logging into the Support Center: http://supportcenter.myhughesnet.com and following the instructions here: http://hninfo.us/viewbill If you want to see a breakdown of your bill, open the bill and click the "View Site Details" link in the bottom left corner.     -Damian  ... View more

Hello @Leespread,   Thank you for posting. I apologize for the delay and I am sorry to hear you experienced this. This is normally associated with a  transmission error that can occur after firmware updates. After running diagnostics on your account, it appears everything is back up and running properly. Your modem is also reporting speeds adequate for your plan. If you are still experiencing an issue on your side or this happens again, please let me know and I will perform deeper troubleshooting.      -Damian     ... View more

@Rickytb82,   We're closing this thread since we never got a reply from you. If you would still like for this issue to be investigated, please private message me the case number associated with the call that took place.    -Damian  ... View more

Hello @azmckee,     Thank you for reaching out to us and welcome to the community. I am sorry to hear you experienced this. There is, unfortunately, nothing that can be done to make the 10-day process faster. This is a set parameter for our refund system. In regards to cancellation confirmation, you can log into your support center account and view your final bill as well as check your email once your grace period has ended. You will receive an automated email confirmation of your terminated status. As it stands, what you paid was your final bill, and there are no scheduled payments to be deducted from the account going forward. If you are concerned with your payment method being automatically charged in the future, I recommend calling into our support line and having your payment method switched to the invoice option, after you receive the refund. It is important to not change the payment method right away, as it must be the same payment method used that receives the refund. After receiving the refund, switching to the invoice option would also allow you to receive confirmation of your final bill in paper form.   -Damian  ... View more

@Ginag,   The investigation has been completed. I have private messaged you the results along with the steps we will be taking next.    -Damian      ... View more

@Snw1234,   I have sent a private message to you again. As @GabeU stated previously, please make sure you click the envelope on the upper right of the page. Click on the envelope to go to the PM, and then click on the title of the PM to read its contents in their entirety. Please make sure you are doing this on this community page and not your HughesNet email.      -Damian   ... View more

@Rickytb82,   Thank you for posting and welcome to the community. I am sorry to hear this. I would like to review the recorded conversation for investigation. If you may, please private message me the case number associated.     -Damian  ... View more

@Snw1234,   Please refer there for additional support.    -Damian  ... View more

@Snw1234,   Thank you for your patience during the investigation. I have private messaged you the results along with the steps we will be taking next.    -Damian  ... View more

Hello @Ginag,   Thank you for reaching out to us and welcome to the community. I am sorry to hear this. I will investigate the sales call and let you know of my findings. Please allow up to a full business week for this investigation to be completed. Thank you for your patience in advanced.    -Damian ... View more

Hello @Snw1234,   Thank you for posting and welcome to the community. I am sorry to hear you may have been misinformed during the sales call. Please allow up to a full business week for this investigation to be completed. After that, I will private message you the results and what steps we will take going forward. Thank you for your patience and understanding in advanced.     -Damian  ... View more