About C0RR0SIVE

Those logs don't appear to be subscriber end issues...  Would certainly require someone to look at the gateway to see if it's acting up. ... View more

If you stop and think about it... SmartBrowsing was Hughes first attempt at removing the old FAP, allowing people higher speeds during non-congested hours.  We technically have the same thing now where we get about 1Mbps or higher, but it's a universal thing and should exist the entire time period should one run out of data. ... View more

Do people pick and choose what they read and what order they read it in? Liz doesn't monitor Amandas inbox, and Amanda doesn't monitor Lizs inbox.  I noticed you bumped into anothers topic to tell Liz to check her inbox, after you sent Liz a PM, then created a topic telling the mods to check their inboxes. @bradn863 wrote: I'm quite sure that the mod knows to log off when they don't want to be mistaken for being online. Having an online status when they are not performing work is falsifying documentation and is certainly worth disciplinary action.  Falsifying what documentation?  I don't see how a moderator can be disciplined because their account shows online on a forum.  Maybe the great forum gods should disciplin us because we closed our browser instead of clicking "log out" and the system (Lithium) didn't update immediately. @bradn863 wrote: how about being a good little "advanced tutor" by notifying them of the situation and maybe help expidite the solution.  The system generates information for moderators as posts are created, they are notified on new topics and posts via various methods.  Most forums like this one will generate a help ticket system that moderators go through in a specific order.  How about being a good little "freshman" and go to class instead of roaming the halls? @bradn863 wrote: That might earn you that moderator badge one day.  The only people with Moderator, and Admin badges are Corporate ECC Employees.  Get used to it, this is a "community" website, not a direct 1 on 1 website.  There will be other customers that come into your topic. @bradn863 wrote: Responses like yours are unwanted and uneccesary. Making immediate demands and acting like you are the only customer that needs help is uneccesary when there is only one active member of ECC that can attend this community forum.  To be blunt, don't expect someone to respond to you instantly, then get upset because you didn't get an immediate response.  You want immediate responses, then call the 800 number. ... View more

I think any time when someone calls that deals with billing related matters (suspension, reactivation, plan changes, and cancelation) the rep has to talk to the primary account holder even if you are listed as an authorized person. Adding others to the account mostly just makes it possible for those people to go through the troubleshooting process when the system is acting up, or setting up service technician visits. ... View more

The box is sent out on the last day of your billing period unless you request an "immediate" cancelation of service.  Strange they have already billed you that amount, I assume some portion of it is a cancelation fee.  Hopefully when Monday or Tuesday rolls around, one of the moderators can look at your case notes and see what's going on. ... View more

bradn863, In the future, it would be best to ceate a new topic, or bump the previous one instead of sending a PM to a moderator.  While the community may show someone online, they aren't always online.  If they don't manually log out and just close their browser, the community will show them online for several hours sometimes. That aside, sending a PM to a moderator does no actual good as the reps have to work on a case by case basis, and they dont monitor one anothers accounts for messages. ... View more

I finally fapped, saw a steady 2-3Mbps. ... View more

If you have a new SAN, and upgraded, the system will treat you as a brand new customer, thus resetting your data daily for 20 days. ... View more

HAH I GOT THAT LAST NIGHT ALL NIGHT LOL....  I spent MANY hours trying to troubleshoot that one... It boils down to... M$ update servers are too busy servicing everyone else... OOORRRR IPv6 is causing issues, disable it, this solved the issue for me strangely...  It wanted to use IPv6 but couldn't. OOORRRR Check the "advanced" update options and make sure that your not trying to grab updates for other microsoft products, this solved it for a few. There are other things to try, but those three are the simplest and stupidest ones that can solve the issue. ... View more

Ricky... What error codes are you seeing exactly...? I just spent most all night getting two Server 2016 Standard systems to connect and start their updates... ... View more

The video data saver will not work with DirecTV On Demand, as that is not a stream and the unit usually wants the highest quality file possible, but an actual download of a movie file.  As far as Amazon, Vudu, Netflix, Hulu and so on on a PS3, SmartTV, or in your web-browser, those should be automatically downgraded when the Video Data Saver is enabled and work just fine. ... View more

@normanchilds2 That is not appropriate, please read the community guidelines and terms of service located here: https://community.hughesnet.com/t5/About-the-Community/bd-p/AboutCommunity ... View more

Some networks when they do prime-time advertisements, make someone pay for X amount of days, and have a minimum... Would make sense to see a few Gen4 commercials at random on some network channels when Gen5 is coming online.   ... View more

Acronis and Norton Ghost are the best things to use, however, you have to create a boot disk with the proper drivers for your machine, and test said disk after creating a backup. ... View more

Yeup, I keep getting asked to price out Ryzen builds, and most people wanting custom builds need ECC memory... Difficult to recomend Ryzen when it has memory compatability issues with regular RAM... Forget trying to find a good board that supports ECC right now, that will take a few years.   ... View more

Nope, not true, both companies have their own respective satellites.  DishNet and Frontier, and other companies though, will use Hughesnet and Exede, as they don't have satellites for internet. ... View more

Yeup... That's why even forum regulars have mostly backed out of Jupiter One speed issues... nothing can be done till enough users actually upgrade, and if someone needs immediate relief it's suggested they upgrade... Of course those on Gen4 Ultra might get upset by that statement... Fact is simple, nothing can be done. ... View more

The blacked areas are roughly where JupiterII isn't available... Jupiter II Service Map ... View more

Just stating, you only need a consistent 750Kbps or so connection to stream 480p video...  The video data saver works by throttling the streaming connection back to approximately that speed so that streaming services auto-select the SD stream instead of HD... 720P youtube is capable on about 1.5Mbps to 2.0Mbps. A lot of buffering that people see is due to congestion not at Hughesnet if they are able to get those consistent speeds, but at the CDN level that Youtube uses. As far as browsing being any faster between 9Mbps and 28Mbps, it wont be, unless the web-page is very large and FULL of pictures/media.  Most websites load fairly fast and only need about 1.5Mbps to 3.0Mbps to fully load in a few seconds.  Most of the waiting on a website to load, is waiting for a DNS request to be completed, which Web-Accel is supposed to help with. ... View more

*shrugs* I find even 4Mbps to be acceptable to be honest, as long as I can browse and stream SD video, I am a happy camper. That aside, Hughes has always gone on a, "60% average is acceptable" route.  Unless your terminal hits 15Mbps constantly you are still clear, the test result you shared is 72% of plan speeds. From the sounds of things, you might have other issues with your system.  Have you tried rebooting the HT2000w? If you want to start a complaint about speeds then follow the following instructions: Create a testmy.net account and perform 3-5 tests during different parts of the day. Then share the account results link with us here. Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys. Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -use the 12MB size download test file ONLY if on Gen4 Service Plan -use the 25MB size download test file ONLY if on Gen5 Service Plan -If testing upload instead of download, you must use a 4MB size upload test file -space each test at least 5 minutes apart -post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so. ... View more