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04-11-2020
01:28 PM
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04-11-2020
06:57 AM
1 Kudo
It would be nice to have that data per device. I can see how such a thing could be difficult especially since everything is going online. But I wasn't really looking per device, I was looking for overal usage. For instance. Data Plan: 25 GB Actual Data Used: 45 GB (Just an example) That way I could then say "ah, okay so I went 20 GB over my plan. Maybe I need to increase my plan to 50 GB. Or even the opposite. Data Plan: 50 GB Actual Data Used: 23 GB See what I'm saying. For plan management. As for the Xbox, it turns out that was an issue on their end. I was finally able to get support from them and we found out that something had gotten broken. They escalated it and now it's up and running again. But that was a different issue than this topic. Again, thanks for the help. Stay safe and heathy. #playapartogether
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04-10-2020
10:24 PM
1 Kudo
Yeah, like I said, I know that traffic is very high right now and I also do know that HN is prioritizing work and school and I can appreciate that. I just thought that maybe there might be some other issue that could be at play here on my end, with my router or xbox. I'll check that link you posted and see if it can help. Thanks for your help and patience. And a very special shout out to Joshua at phone tech support for staying the course through this crisis and maintaining a positive professional attitude through it all! He tried to help me but I think he was just too overwhelmed to get what I was saying. Still though, he was great and I appreciated him all the more for just being there!
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04-10-2020
10:01 PM
See, here's the issue. On Wednesday at around 9 pm the game I was playing on my xbox one said it needed to be updated. It is now 9:55 pm on Friday and I've only gotten 2.81 GB downloaded out of 14.77 GB. So I'm trying to figure out how much data we're using right now because at this rate, 14.77 GB will not be done downloading for probably over a month (minus hopefully when our data resets in 9 days). I know that the entire world wide web is seeing usage like it's never seen before so traffic is getting all jammed up but still this much of a traffic jam? Especially when we've still got off peak data remaining. So if I could get a detailed report of how much data we are using at what times in the day (including the off peak data), maybe I can figure out if there's possibly something wrong on my end or if there's some issue somewhere that needs further addressing. Does that make sense?
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04-10-2020
09:49 PM
Yeah, I appreciate all of this but I was hoping for a report that shows my actual data usage. I know we've already used 50 gigs. What I was hoping to find out is how much over that 50 gigs we've gone while in FAP. Have we actually used 65 gigs? 100 gigs? So I guess I misunderstood the implication of the word "report." Again, thanks for the help and input.
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04-10-2020
03:31 PM
Thanks for the input. I'm confused though because I don't see a "my account" anywhere. When I type in 192.168.0.1 it takes me to 192.168.0.1/#!/home/bist and there is no "my account" listed. And yeah, I know it all adds up but I want to know just how much it's adding up.
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04-10-2020
03:00 PM
Okay, so according to this link https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Eliminate-Phantom/td-p/41581 the Hughesnet page 192.168.0.1 shows a report on data usage? Where is this report? I check that site almost daily as my family uses our 50G of data in less than two weeks. So I'd love to see a report of exactly how much data we use in a billing cycle. Of course, since most of the month, we're in FAP (whatever that is) I don't know how it would accurately show how much data we use, I'd still love to see some estimate! Did I understand that right from the post? Also, the data calculator link listed In it isn't functioning properly according to the tech support guy I talked to over there. For instance, there was no way to get the data you enter to calculate (which is sort of the whole point. lol) Anyway, so how can I find out how much data we are using in total (even in approximation).
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