Forum Discussion
How do I get a report on total data usage for a billing cycle?
Okay, so according to this link https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Eliminate-Phantom/td-p/41581 the Hughesnet page 192.168.0.1 shows a rep...
HughesNet has a prioritization policy in place right now that favors work and schooling related activities because of the pandemic related increase in traffic on the system. Things like gaming downloads are taking a back seat during times of high volume, which is pretty much right around the clock at this point. Because of this, game updates can take a very long time.
There's no way to get any kind of a report like you're describing from HughesNet. About the only thing you can do is use a router with data usage tallying capabilities. Most can these days, but the ones that can tally by device cost a good bit more.
Yeah, I appreciate all of this but I was hoping for a report that shows my actual data usage. I know we've already used 50 gigs. What I was hoping to find out is how much over that 50 gigs we've gone while in FAP. Have we actually used 65 gigs? 100 gigs?
So I guess I misunderstood the implication of the word "report."
Again, thanks for the help and input.
See, here's the issue. On Wednesday at around 9 pm the game I was playing on my xbox one said it needed to be updated. It is now 9:55 pm on Friday and I've only gotten 2.81 GB downloaded out of 14.77 GB. So I'm trying to figure out how much data we're using right now because at this rate, 14.77 GB will not be done downloading for probably over a month (minus hopefully when our data resets in 9 days).
I know that the entire world wide web is seeing usage like it's never seen before so traffic is getting all jammed up but still this much of a traffic jam? Especially when we've still got off peak data remaining. So if I could get a detailed report of how much data we are using at what times in the day (including the off peak data), maybe I can figure out if there's possibly something wrong on my end or if there's some issue somewhere that needs further addressing.
Does that make sense?
HughesNet has a prioritization policy in place right now that favors work and schooling related activities because of the pandemic related increase in traffic on the system. Things like gaming downloads are taking a back seat during times of high volume, which is pretty much right around the clock at this point. Because of this, game updates can take a very long time.
There's no way to get any kind of a report like you're describing from HughesNet. About the only thing you can do is use a router with data usage tallying capabilities. Most can these days, but the ones that can tally by device cost a good bit more.
You may also want to take a look at what your overall speed is. You can do so by running tests as outlined here. Keep in mind, though, that this is only going to give you your overall speed, not the speed of a particular activity, as the results will be from testing with a single, LAN connected device and with the WiFi in the HT2000W disabled, and overall speed can often be very different from activity speed.
Yeah, like I said, I know that traffic is very high right now and I also do know that HN is prioritizing work and school and I can appreciate that. I just thought that maybe there might be some other issue that could be at play here on my end, with my router or xbox. I'll check that link you posted and see if it can help.
Thanks for your help and patience.
And a very special shout out to Joshua at phone tech support for staying the course through this crisis and maintaining a positive professional attitude through it all! He tried to help me but I think he was just too overwhelmed to get what I was saying. Still though, he was great and I appreciated him all the more for just being there!
You're welcome.
There was a time when HughesNet was looking into a page where you could actually see data usage by device, but as far as I know it didn't go any further than an idea. I don't know if it was a logistical issue or just too much or too complex of a thing to be able to put into the modem with all it's doing already, but hopefully they will have something like that one day. Maybe with Gen 6. :)
