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About bcs001
since
08-21-2020
01-11-2021
bcs001
Freshman
11
Posts
3
Kudos
0
Solutions
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| Date Last Visited |
01-11-2021
09:41 AM
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01-05-2021
11:49 AM
I took your suggestion Gabe and worked with enterprise tech support last weekend trying to resolve my upload speed issue. Their conclusion after resetting the gateway and other "troubleshooting" steps is that I have a hardware problem with my modem since only upload speed is affected. I'm going to call B.S. on that but the technician is coming out later today to do some troubleshooting. Is the community seeing this kind of issue where the downloads are strong (40-45 mbps) but uploads are 0.1 - 0.3 mbps? I get very similar results using three differernt speedtest sites/apps, both hardwired and over my WiFi. The signal strength is good and all system/modem diagonostic test are passing.
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12-30-2020
10:23 AM
I am a business service customer who switched from the other provider due to slow speed making the service worthless. The Hughes service is better but still not acceptable for business use. I understand all the limitations with satellite service and how latency affects response time of websites but the poor performance across all services seems to be a problem that I hope can be addressed. Based on speed tests (both Hughes and Testmynet, my download speed is strong (40+) but download .01-.1) and latency (950-1400) is terrible. This is making website interaction, WiFi calling and streaming pretty much impossible. Doing any business during the work day is a big issue so I want to know how this can be addressed. I have started logging results with testmynet today and will post the link when I have the 3-5 test results but in the meantime.....any suggestions? My receive signal strength is 106 which should be good. I’ve tried connection the business of directly to the Hughes modem with no improvement. Not sure what else to do. WiFi phone calls will not work due to the slow upload, the other person cannot hear me but I hear them fine. Thanks, Bruce.
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10-26-2020
04:03 PM
Liz I’m confused about where these state codes are displayed. I don’t see them anywhere in the Hughesnet mobile iOS app. If I go to the self diagnostic tool option and run the test, it always reports “attention needed” but I’m guessing that’s because I have the Hughes modem WiFi radios turned off. I run my own router and WiFi access points. More info about how to obtain these state codes would be helpful. Bruce.
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10-26-2020
11:23 AM
Yea, I did some more evaluating and it is not every time I open the app and it doesn’t appear to be any obvious problems with performance so it’s most likely just a glitch in the app.
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10-25-2020
11:29 AM
This is the HughesNet Mobile iOS app.
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10-25-2020
10:21 AM
So most times I open the app, it reports some undefined problem, asks if I want to fix it then tell me attention needed and to call for assistance. I did call once when I was having other issues so nothing was determined. Any idea what’s going on? Anything I can to to figure it out? Thanks, Bruce.
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10-22-2020
10:26 AM
2 Kudos
Great suggestion. I signed up with PlayOn Cloud for a trial service and found it to be a very good solution that gives me unbuffered HD video and by downloading the cloud files at work, saves my data as well. I set up the app on my phone, que’d all my recording to the cloud, downloaded and set up the Playin Cloud Downloader on my work PC and set it up to automatically download to my PC between 12am and 5am so as not to interrupt any business hours. Then I bring my external USB HDD to work and transfer all the downloads to play at home thru the USB on the TV. With this service all you pay is the cost of each download which if you buy their larger packages will only cost 13-20 cents per. Even if I can’t get the downloads from work, you can set up downloads to home overnight and they would be available the next morning. The only downside is you have to plan ahead a few hours or overnight before watching a stream. Thanks GabeU.
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10-22-2020
10:07 AM
That great this worked for you and maybe it will be a solution for some others. I’m actually running in this configuration and unfortunately didn’t improve anything but it does give me better control of my wired and wireless network. I run wired to my TV where I was streaming video.
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10-19-2020
10:26 AM
I’ve seen that discussed here and started to look into so options for using the PC based software version. I am considering setting up a home network PC based server that possibly could be used as the recording device and then fed to my Smart TV thru an Ethernet connection. I haven’t figured out if this could be a viable option but any recommendations from the experts here would be much appreciated.
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10-19-2020
07:38 AM
1 Kudo
Thanks for the detailed explanations guys.....that really help me understand what’s going on. When I had ViaSat service I was experiencing buffering because of speed issues (less than .25 down in the evenings GS) which is what made me change to Hughes. While the Hughes speeds are consistently high, I’m assuming my still slow internet performance is mainly a function of this same latency and network congestion that is affecting the streaming. Unfortunately where I’m located, satellite is my only option for now so I will have to learn to tolerate it. Thanks again.
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10-18-2020
09:41 PM
I know this has been addressed in a variety of previous posts but I haven’t really seen a good explanation. Using Netflix or Amazon Prime in the evenings, the stream stops to buffer every few minutes. My download speeds using Speedtest.net seem to be good so why is there excessive buffering? Is there Hughes network congestion even with good download speed? I have video saver turned off and Netflix video quality at the lowest setting. Is there anything I can do to improve this? Thanks, Bruce.
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