Forum Discussion

bcs001's avatar
bcs001
Sophomore
5 years ago

iOS app self diagnostic tool reports attention needed

So most times I open the app, it reports some undefined problem, asks if I want to fix it then tell me attention needed and to call for assistance. I did call once when I was having other issues so nothing was determined.
Any idea what’s going on?
Anything I can to to figure it out?

Thanks,
Bruce.
iOS app
Performance
Self diagnostic test
  • Liz's avatar
    Liz
    5 years ago

    Hi,

     

    Just popping in to say that if the state code is anything other than 0.0.0, which indicates that the system is running healthily, the self-diagnosis function on the app will have some sort of dialogue message. 

     

    There are... a lot of state codes so there can be many reasons why the message will suggest calling in.

     

    -Liz

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    bcs001 

     

    If it's anything like what I've been seeing with the Android version, there's nothing wrong with your device.  I don't see it every time I use it, but if I haven't used it for a few days then do, it will give me that message again.  

     

    I think it might be some type of "suggestion" that has gone awry and is instead informing people that there's something wrong when there really isn't. 

    • bcs001's avatar
      bcs001
      Sophomore
      5 years ago
      Yea, I did some more evaluating and it is not every time I open the app and it doesn’t appear to be any obvious problems with performance so it’s most likely just a glitch in the app.
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        The app is very glitchy for me too, which is why I don't use it much, only when not at home. Otherwise, I use the SCC or the sections under My Account in the community. 

    • bcs001's avatar
      bcs001
      Sophomore
      5 years ago
      This is the HughesNet Mobile iOS app.
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        Have you tried turning off and then restarting your device? Have you tried reinstalling the app? 

        EDIT: is the app up to date?