About rgray58

Anyone else seeing an uptake in spam to their hughesnet email address?  It has been absolutely crazy the past few days.  Over 50 spam emails just yesterday.  It isn't even noon today and over 30.  I understand I made a mistake years ago getting started with a hughesnet email address and plan to start the long process of switching to something else because real high-speed fiber is coming to my area next year.  But it seems that Hughesnet is doing nothing to stop spam.  I even get spam from hughesnet email addresses!!!! ... View more

Long story short - poor tech support that can't seem to fix my slow internet, can't get a supervisor on the phone and apparently a genius in the billing department thinks I don't have a problem despite factual and historical data supporting my claim of slow internet.   Over a week ago I called tech support for slow internet that had been happening for about a week. After over an hour of troubleshooting, I was transferred to Advanced Support but had to wait 3 days for them to call. After over an hour of troubleshooting, speeds came up over 10Mbps download which Hughesnet considered good (despite advertising 25 Mbps download). Within a day, speeds back down. Have been running an automatic download speed test (testmy.net - same as Hughesnet tech support has had me use). Over a week of tests every 4-6 hours and I have 50 tests. 40 tests have been less than 10.  There have been 8 tests less than 1, 11 tests between 1 and 5,and 21 tests between 5 and 10Mbps. Zero correlation with time of day if thinking fast speeds were late night/early morning. So a week later I call tech support and flat out refuse to work with standard tech support as I wasn't wasting an hour or more. Told Advanced Support would call the next day. No call. I call tech support and again have to strongly push back on standard tech support wanting to troubleshoot despite my history. I ask for supervision. 20 minutes later get told there is no supervisor and they will call me back. I then call to file a complaint about poor tech support and told that complaint handled by billing. I talk to the person who takes my info, gives a case # and tells me I will be called. Being as it is billing, I ask if I get a discount for the poor service and inability of tech support to help. This billing person has the gall to tell me my speeds look fine to her, which may have been at that particular moment in time. But why is someone in billing ignoring everything I just told her and trying to tell me I don't have a problem?  ... View more

I have Amazon Prime and felt I was shorted on several features due to having Hughesnet. **bleep**, I still feel I am shorted. I saw a couple threads asking how to schedule Amazon Prime Video downloads to occur during "bonus" time but neither fully gave a good answer and both are now locked. But here is how you do it if you are using Windows 10 - 1) You must have an Amazon Prime subscription and the Amazon Prime Video app from The Microsoft Store. Open the app and identify what you want to download but don't start the download. Or start and then pause in the app. Your choice. 2) At 10PM wherever you live, start the download. 3) Go to Settings - Network and WiFi - WiFi. 4) Look on right side of screen. See the Wi-Fi button ON? Turn it off. 5) You then get a selection menu - Turn WiFi back on - with 4 options - Manual, 1 hour, 4 hours, 1 day. (If you don't get this, update Windows 10 and come back.) 6) Select 4 hours, close Settings, and open the Prime Video app. 7) Start the download of the show you want. It won't start because WiFi is turned off. (But you knew that already, right?) 😎 Go to bed. (Or whatever else you want to do other than use the same computer to surf the Internet.) When you wake up, maybe the movie is fully downloaded and maybe not. (I'm hearing bad things about the "bonus" time so maybe it is still not fully downloaded. You can go to the Prime Video app and pause the download for the day and then repeat the steps. Hope this helps. (Or it may hurt if more people do this and speeds drop for all. Your decision.) ... View more