About rgray58

rgray58 · ‎11-02-2023

Anyone else seeing an uptake in spam to their hughesnet email address? It has been absolutely crazy the past few days. Over 50 spam emails just yesterday. It isn't even noon today and over 30. I understand I made a mistake years ago getting started with a hughesnet email address and plan to start the long process of switching to something else because real high-speed fiber is coming to my area next year. But it seems that Hughesnet is doing nothing to stop spam. I even get spam from hughesnet email addresses!!!!

rgray58 · ‎08-10-2023

I'm beginning to think speed tests can be worthless. I have spent probably 12 hours or more over the past month or so with tech support - Level 1, 2, 3 and I guess what amounts to 4 - engineering. My modem has been replaced and a technician came out to find my dish was a bit out of alignment and some mounting screws loose. After all of this nothing changed. My speed tests (testmy.net and Hughesnet) tend to stay about 1Mbps download with 2-3 Mbps upload. I set up testmy.net to run a test very 2 hours and see most download tests at less than 2Mbps. But sometimes I do see better - some still less than Hughesnet's goal of 15. Sometimes I get bursts of over 25. But what's odd is that the various levels of tech support to include engineering have had extensive problems running speed tests from their end. Most of the time they get 0. They tell me they get zero and I run a test and get a figure (always low). BUT - I can stream Youtube, HBO MAX, Amazon Prime. I can run a speed test and get less than 1 Mbps and then immediately open a streaming site and stream fine, and then immediately run a speed test and still get less than 1. I don't get it.

rgray58 · ‎07-16-2023

Thanks to both. Checked my beam to discover it is 84.

rgray58 · ‎07-15-2023

Long story short - poor tech support that can't seem to fix my slow internet, can't get a supervisor on the phone and apparently a genius in the billing department thinks I don't have a problem despite factual and historical data supporting my claim of slow internet. Over a week ago I called tech support for slow internet that had been happening for about a week. After over an hour of troubleshooting, I was transferred to Advanced Support but had to wait 3 days for them to call. After over an hour of troubleshooting, speeds came up over 10Mbps download which Hughesnet considered good (despite advertising 25 Mbps download). Within a day, speeds back down. Have been running an automatic download speed test (testmy.net - same as Hughesnet tech support has had me use). Over a week of tests every 4-6 hours and I have 50 tests. 40 tests have been less than 10. There have been 8 tests less than 1, 11 tests between 1 and 5,and 21 tests between 5 and 10Mbps. Zero correlation with time of day if thinking fast speeds were late night/early morning. So a week later I call tech support and flat out refuse to work with standard tech support as I wasn't wasting an hour or more. Told Advanced Support would call the next day. No call. I call tech support and again have to strongly push back on standard tech support wanting to troubleshoot despite my history. I ask for supervision. 20 minutes later get told there is no supervisor and they will call me back. I then call to file a complaint about poor tech support and told that complaint handled by billing. I talk to the person who takes my info, gives a case # and tells me I will be called. Being as it is billing, I ask if I get a discount for the poor service and inability of tech support to help. This billing person has the gall to tell me my speeds look fine to her, which may have been at that particular moment in time. But why is someone in billing ignoring everything I just told her and trying to tell me I don't have a problem?

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Date Last Visited	‎12-11-2023 04:38 PM

About rgray58

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Re: Crappy tech support for slow internet

Re: Crappy tech support for slow internet

Crappy tech support for slow internet