Moderators: On Nov. 2, 2022, my 75 GB plan data and 50 GB bonus zone data were replenished. However, my 682 GB of data tokens were not rolled over, resulting in a 0 GB balance. From Nov. 2nd - Nov. 29th, I placed 7 calls to HughesNet Customer Service, Technical Support, to request that my data tokens be restored to my account. I also emailed HughesNet Support re: this issue. On Nov. 18th, my 5th call to HughesNet Customer Service, I finally spoke to a mod/supervisor, Matt B. He acknowledged that my 682 GB of data tokens had not rolled over on Nov. 2nd. Mr. B. told me that he needed to work with corporate/headquarters to resolve the issue, and he would call me back no later than Nov. 23rd. I never heard back from Matt B. and my data token balance is still 0 GB. Per my review of the HughesNet Support Community message board, I noticed that another customer's data tokens also went missing in Nov. Fortunately for this customer, his 200 GB of data tokens were restored to his account. As a 25+ year customer, I am very disappointed that my 682 GB of data tokens have still not been restored to my account - it has been over a month since my first request! Thanks for your help.
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