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6 hours ago
I would have to ask a neighbor to be there on a mutually agreeable date/time. Why can't we give signed approval for the technician to access the cabin via the lockbox? That is what we do with Plumbers, etc.
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6 hours ago
Thanks for your reply. We are trying to get the cabin ready to rent so need this to function. I won't get there as I live 600 miles away. If I can get a representative on site what would they have to do? Or would it be better to get a technician there with access to the cabin via a lockbox?. It is possible there is damage/blockage to the dish from the Hurricane last month. I will hopefully soon be getting more information from family members who were just there.
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7 hours ago
Internet and phone service is down in our vacation cabin in NC. Is there a way that you all can tell if signal is down to Dish or the problem is with the Modem or cable to Modem? I am out of state and there is no one at the cabin presently. We had a power outage last month for 12 days due to the Hurricane and apparently the system did not reset when the power came back on.
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Performance
05-10-2024
10:53 AM
It is official as I just got an email from HughesNet confirming that our service is "voluntarily" suspended. Thanks again for your help.
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05-10-2024
10:34 AM
Thanks for the information. When does the 24 hrs. start? From the time of the call? As to "any misunderstanding" it was not just the first phone support call it continued with about 7 different e-mail support people none of whom even bothered to read my e-mail. I am new here so I have no idea if this is just a one-time thing. Thanks again for you help and let us hope that the service WILL be actually suspended.
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05-09-2024
10:09 PM
Both we still have service and it shows active on the account page. Yes, maybe it is just another "mistake" definitely lousy customer service. I still want to know since this is a community forum what other people's experience has been?
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05-09-2024
09:42 PM
Ok I did as your suggested and called and was promised service suspension would start today 5/9/24 but it has not. I did get a case # and sent it to Damian. So we will see if it is just another "mistake" or deliberate policy, What has other people's experience been? We can't be the only people with a vacation cabin.
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05-08-2024
08:50 AM
Thanks for looking in to this. Wow so they are denying the phone call I had on May 2 with supervisor Thomas that lasted 50 minutes! If there was a problem Thomas should have called me back or sent a e-mail. I have a record that I made the call and there should be a recording on HughesNet's end. In fact one of the e-mail "support" people claimed to have reviewed it but he obviously did not as he stated things about the call that were not true. I tried repeatedly to get email support to understand but they just repeated the same set response- "that I had to call Phone Support". Again, I set it up via Phone support but needed confirmation. This seems to be clear fraud to me what do I do now? This is a vacation home and we are done with our 2 yr. commitment. Oh and we own the equipment so there won't be any equipment fees or taxes.
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05-07-2024
10:25 PM
I set up a Temporary suspension of service via Phone Support. How do I know that it is in effect? Web account says ACTIVE, 27 days in Billing Period, automatic payment enabled. How can I be sure next month's payment will not be automatically debited?
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