About cal.gilbert

Liz: Thank you for clarifying the plan options as I was unsure after both emailing and calling HN customer service.  Both email and phone reps did not have offer any better option than the 149.99/month for 50GB plan.  I do see that I have an option online to commit to 24months at a lower monthy cost than the 149.99/month.  I still have some consternation over the modem lease vs buy out.  The lease seems to be a never-ending committment and the only way out is to Cancel my service altogether.  That seems like an old trick Ma-Bell pulled on landline customers making them pay rental for their landline phones; even though they could purchase phones from any retailer.   Cal G. ... View more

You're welcome Cal. Any adjustments to the outdoor unit should only be done by an authorized HughesNet technician. If you have concerns with your dish, please let us know so we can determine whether we need to send a tech out.   Feel free to drop by the community anytime if you need additional help!   ... View more

I'm going to lock this thread since you've confirmed we resolved your speed concerns. Feel free to start a new topic if you have other concerns with which we can help.   ... View more