Forum Discussion

graftonj101's avatar
graftonj101
Freshman
8 years ago

FRUSTRATED with customer service

I have tried and tried contacting your "customer service" through emails and phone calls. The emails never address my issues and when I call for help I get someone in the Philipines who can barely sp...
Data Management
Performance
Hal's avatar
Hal
Alum
8 years ago

Hello Graftonj101, your patience and understanding are much appreciated. After reviewing your account, I was able to determine the differences in your billing. For security reasons, I would like to continue this conversation in private. Please private message me through the community, and I will gladly help explain the bill and your speeds in more detail. 

graftonj101's avatar
graftonj101
Freshman
8 years ago

Hal, Can I PLEASE get a responce from you? I sent a PM over a week ago and nothing

  • kc9fxq's avatar
    kc9fxq
    New Poster
    8 years ago

    I have the same exact problems. And I get the same old lines they are giving you. Every time I call they say the same things over. I almost have it memorized. worst service I have ever had

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      8 years ago

      If it's the worst service you've ever had, why don't you go with someone else? It's a free country.  You could also try to learn to live with the limitations of satellite internet.  

      • graftonj101's avatar
        graftonj101
        Freshman
        8 years ago

        WE DO live with the linits of satelite internet, WE HAVE NO CHOICE....THE problem is CUSTOMER SERVICE....UNDERSTAND???