About lake_woman

@maratsade The proof is in the pudding. My beam and gateway are perfectly capable of giving me more than acceptable speeds as seen in speed tests. After a few minutes the speed drops to a slow crawl - as seen in speed tests.   Something is preventing continual acceptable speeds.   There is nothing wrong with the equipment as seen in super speeds. The super speeds are short lived, as short as a few minutes.   Once I had a speed of 16 Mbps and took advantage of it for all of the downloads and upgrades that were waiting for acceptable speed. I had to use that speed during the 2am-8am time. Never again was that speed realized. This morning, as usual, download speed of .6 Kbps.   Telling people that they can leave Hughes does not solve the Hughes problem. That is what needs to be done.   As my beam and gateway are more than capable of delivering the appropriate speeds, why do the speeds suddenly drop minutes later?   I will not stop in my quest to find answers and neither you nor this community can stop me.     ... View more

@lighthope1 Please tell me more about ViaSat. ... View more

I have had 100% success in going straight to corporations on Twitter. I tried using the phone and emails and their support sight. When I found they were on Twitter, all it took was one tweet and I got results. I can only hope that I can get the same results with Hughes. It is worth a try.   ... View more

The problem is that Hughes has oversold Gen5. They are squeezing the life out of our access.   I recommend that you start complaining using social media. This way the world can see what is going on with Hughes.   The Twitter account for corporate is @Hughes_Corp. You can also add your voice to @AskHughes while also actually reading the pages and pages of unsatisied customers.   While this group can be helpful, they are way over their heads at this time. ... View more

@happytexann wrote: @lake_woman@, I feel your pain - I have a thread in this community started about 3 weeks ago with the same issue, advertising for new customers while not meeting the demands of existing customers and exactly to your point. However, I have been assisted by @Liz, the moderator of the community and @GabeU. Although my speeds after 4PM and on weekends are ridiculously slow, I have come to the conclusion that they are indeed working on it. I've read through a majority of the threads about slow speeds and many are being resolved for the better.   I know you don't want to hear -'just hang on, we're working on it', but I have to believe, because it's my only option at this point, that HN will get the slow speed problems resolved. And, I was at .34 MBPS last night - happy? NO, but believing they are working on it. The problem is that Hughes has oversold Gen5. They are squeezing the life out of our access.   I recommend that you start complaining using social media. This way the world can see what is going on with Hughes.   The Twitter account for corporate is @Hughes@_Corp. You can also add your voice to @AskHughes while also actually reading the pages and pages of unsatisied customers.   While this group can be helpful, they are way over their heads at this time. ... View more

The problem is that Hughes has oversold Gen5. They are squeezing the life out of our access.   I recommend that you start complaining using social media. This way the world can see what is going on with Hughes.   The Twitter account for corporate is @Hughes_Corp. You can also add your voice to @AskHughes while also actually reading the pages and pages of unsatisied customers.   While this group can be helpful, they are way over their heads at this time. ... View more

@jlantz wrote: It gets old doesn't? Over promised, over sold, and underserved...    I wish someone would reply to all of us, or even some of us, and get this fixed... I'm still waiting for a reply two days later...   You know if you call their number, they don't give a crap in BFE India...  That torks me off almost as much as not being aboe to get any service.. I want someone who cares, here in the US, that can actually do something other than make excuses..    Start using Twitter and tweet @Hughes@_Corp. They are accepting awards for their great service. Perhaps if they heard from the "little people" en masse they will do something. Also check out @AskHughes and see how many people are also angry. ... View more

@GabeU wrote: @lake_woman   Unless you have some type of help to contribute, please stop posting on this thread.  You have already derailed this person's attempt to get help enough.  Please stop doing so.  Your posts have been reported to the moderator.   Ditto ... View more

@GabeU wrote: @lake_woman   Please refrain from violating the Community Guidelines and/or Terms of Service.  Have a little respect for fellow users who are trying to get help. There are no violations on my part. I have the utmost respect for the users of this community that are getting the run around as far as what exact is going on with Hughes and the problems that we are not privy to. First Amendment. Reveal that you have no idea what is going on and stop defending Hughes blindly. ... View more

@GabeU wrote: Just like with the hidden network, there's no point in arguing with you.     Have a nice day.     I accept your acknowledgment of defeat.   ... View more

GabeU wrote: And you're once again mistakenly assuming that everyone is experiencing issues.    And you have statistics to prove me wrong? Do you even read the complaints on this community? Do you realize that (statistically) for every one complaint there are at least 10,000 others that feel the same way? No, you don't. Didn't expect you were that knowledgeable. ... View more

Hughes knows exactly what is going on. They just want to give you busy work so you will think that they will help you. ... View more

Join the "club".   Hughes does not care. They have your money even if you texted "FAST" to get their service.   I went thru this on Gen4. Try told me that in order to get better speeds I had to upgrade to Gen5. Well, here I am and this is the pits.   I do not care what GabeU and others say to TRY to defend Hughes. It is a money grabbing company and they do not care about their customers. ... View more

There are no acceptable excuses. Hughes is totally mismanaged. Customers coming from dial-up were greatful for Hughesnet. We are decades away from that era. We expect more. We are charged for more. It is advertised that we will get more. FALSE! Yet we are told to understand and hang on. How can we when they keep advertising for MORE CUSTOMERS? They can't handle the customers that they have. ... View more

Thank you @Liz I am not able to connect directly to the modem. I have done several tests using the Hughesnet speed test, if that will help. Those tests were at different times of the day for several days.   Actually a test that I just ran shows an improvement. This was after my internet went down and I had to reboot the modem.   Speed test.net gives me a latency test error.   Thanks again! ... View more

@GabeU wrote: @lake_woman wrote: I've had the same problems with Amazon.   Sometimes running the connectivity test will fix it. Sometimes restarting my surface tablet will fix it.   Maybe my fixes are just a coincidence. Don't know.... Thank you for your suggestions.  Restarting my devices are a part of my procedure of power cycling the modem, but restarting them would make no difference because of where this type of problem lies (either HughesNet or Amazon).  Shutting down the device, then starting it after the modem power cycle, as referenced in the other thread, is so it starts with a fresh connection, and power cycling the modem while the device is still on will often create a problem between the device's network card and the modem.     The Connectivity Test only tests, it doesn't alter or fix anything.  It just tests.     The problem eventually corrects itself on its own.     Happy now?  There's no reason for you to reply on another thread about your unhappiness for me not replying to your post on here. Just curious... how many times have you been told that you are a jerk? ... View more

@GabeU wrote: @lake_woman   I'm only going to say this once.  This thread has nothing to do with the other.   Your response to instructions I gave to someone in this thread was not only unessecary, but uncalled for.  Your suggestions were not included, nor referenced, for reasons of which I will now explain in a reply on the other thread.          I really don't care whether you say it once or twice, etc. In my opinion, you need to be taken down a few pegs. Do not lecture to me. I laugh at you. ... View more

@GabeU wrote: @lake_woman wrote: I gave you steps to resolve the Amazon problem. You did not respond. SMH at you. First, that was in a different thread.  Secondly, your suggestions made no difference.  Thirdly, my reply and instructions were to val_t.       Well, you could have responded in the original thread as a courtesy. SMH ... View more

@GabeU wrote: @val_t   Just some info.  Fast.com is a speed testing site that actually causes the Video Data Saver to engage.  I suspect it's due to the test mimicking streaming, and I suspect that is due to Netflix wanting the test to be as close as possible to what the streaming experience will be.   Because of this, to get your actual speed with Fast.com, you should turn the Video Data Saver off.  BUT, it's recommended to not use Fast.com as it uses a LOT of data for its speed tests.  Often upwards of 60MB to 80MB per test.     As for the Amazon problem, I suffer from this, too. The first thing I try is flushing the DNS cache.  To do this, close any open pages, then open a Command prompt and type "ipconfig /flushdns", without the quotes, then hit enter.  Also, just so there is no confusion, there IS a space between the g and the forward slash.  After you've done this, try Amazon again.       If this doesn't help, sometimes restarting the modem does.  To do this, you should shut down your computer, unplug the modem, wait about thirty seconds or so, plug the modem back in, wait about three minutes, then start your computer and try again.    If this doesn't help, try changing the DNS server your computer uses.  Google's DNS servers seem to be the most popular.  The following instructions are for Windows 10.     How to change DNS settings on a Windows 10 PC  You should use the Control Panel method.  Google's servers are 8.8.8.8 and 8.8.4.4 for Preferred and Alternate, respectively.     In the end, though, you may end up just having to wait.  What's causing the issue I don't know, but I find that it tends to resolve itself after ten or twenty minutes.  It's a pain, no doubt, as I use Amazon quite often.  You can my post here...  https://community.hughesnet.com/t5/Tech-Support/Amazon-Issue-Occasionally-Not-Loading-or-Not-Loading-Correctly/m-p/92463#M64717 I gave you steps to resolve the Amazon problem. You did not respond. SMH at you. ... View more

Good luck! Welcome to the "in the dark" club. ... View more

I've had the same problems with Amazon.   Sometimes running the connectivity test will fix it. Sometimes restarting my surface tablet will fix it.   Maybe my fixes are just a coincidence. Don't know.... ... View more

Thanks @Liz ! I have a huge download that I would like to start at 2am. I hope that it can be finished before 8am ... View more

@Liz   I know youse guys are really busy. I just want to know if my beam and gateway are on your radar.   I saw a recent post for beam 66 and you responded that it was not on your radar.   I have called customer service, however the rep kept asking me the same questions and putting me on hold. I finally ended the call while on hold.   Just in case you were not aware that there is a problem, I wanted to let you know that there is. Beam 83 Gateway 16. ... View more

What beam are you using? ... View more

@C0RR0SIVE wrote: That's probably from gateway to your modem and back, sounds like it may be a congestion issue leaving the gateway. What are you using to test your speeds?  Right now, the old trusty testmy.net isn't working right with Hughesnet, so it might be best to test with others such as speedtest.net to see if they match up. I have used testmy and Hughesnet and my PS4 with menu item "test internet". They all show about the same thing.   When I do get a good speed, it's like Hughesnet says "Oh no you don't" and the speed immediately plummets. ... View more