Forum Discussion

lake_woman's avatar
lake_woman
Senior
7 years ago

I just don't get it

Are we supposed to be complacent about the current horrible download speeds while watching ads for more Gen5 customers?

 

Apparently Hughes is just acting irresponsibly for gains in more and more customers that go thru the time and effort and expense to sign on and then experience extreme lack of service.

 

I, for one, am extremely angry about the ads. Sure, lure more customers and make them agree to a 2 year service, then give them sub-standard service.

 

Go ahead Hughes. Keep advertising your fast speeds. False advertising at the very least. Once you dupe people into the 2 year service, you are golden. They realize what you are doing and want out and you say "OK, pay us $400 and you can cancel.

 

Also, another excuse is that there is high useage and therefore slower speeds. Unacceptable! Shouldn't you have safe guards in place to insure consistent service no matter what time of day it is?

 

You seem to be a service that has not placed the customers satisfaction first. You want our money and make excuses for your idiosy and greed.

Performance
  • Amanda's avatar
    Amanda
    7 years ago

    As a reminder, this HughesNet Community is an online forum owned by Hughes to provide an area for support. Whether this be from one customer to another or a moderator to a customer - we encourage everyone to lend a hand to your peers.

     

    However it is difficult to wade through the numerous topics, posts and messages that Liz and I must read one by one every day. Soliciting legal action, pushing others to visit agency websites, and anything which is not allowed in our community by our terms and conditions can be removed or result in a suspension of the user's account(s). The more of these we get, the longer threads end up and the longer it takes us to help other customers.  This isn't to censor or hide anything. You are welcome to speak your frustrations and we've always been open in that way, but taking these other "avenues" will only prolongue your issues and frustrations as you wait.

     

    Simply put we want to help everyone, we want happy customers and we would ideally love to have your issue fixed or an investigation opened, maybe even called up an engineer about it before we even respond to someone. Unfortunately when trying to figure out what is a call for assistance or what isn't, we can't do that. 

     

    If everyone can please take a moment review our terms and conditions for this community page before continuing to post in our community. This thread will be locked.

    https://community.hughesnet.com/t5/About-the-Community/Community-Terms-of-Service/td-p/73098

     

    Thank you,

    Amanda

     

     

  • Amanda's avatar
    Amanda
    Moderator
    7 years ago

    As a reminder, this HughesNet Community is an online forum owned by Hughes to provide an area for support. Whether this be from one customer to another or a moderator to a customer - we encourage everyone to lend a hand to your peers.

     

    However it is difficult to wade through the numerous topics, posts and messages that Liz and I must read one by one every day. Soliciting legal action, pushing others to visit agency websites, and anything which is not allowed in our community by our terms and conditions can be removed or result in a suspension of the user's account(s). The more of these we get, the longer threads end up and the longer it takes us to help other customers.  This isn't to censor or hide anything. You are welcome to speak your frustrations and we've always been open in that way, but taking these other "avenues" will only prolongue your issues and frustrations as you wait.

     

    Simply put we want to help everyone, we want happy customers and we would ideally love to have your issue fixed or an investigation opened, maybe even called up an engineer about it before we even respond to someone. Unfortunately when trying to figure out what is a call for assistance or what isn't, we can't do that. 

     

    If everyone can please take a moment review our terms and conditions for this community page before continuing to post in our community. This thread will be locked.

    https://community.hughesnet.com/t5/About-the-Community/Community-Terms-of-Service/td-p/73098

     

    Thank you,

    Amanda

     

     

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago
    lake_woman wrote:

    Are we supposed to be complacent about the current horrible download speeds while watching ads for more Gen5 customers?

     

    Apparently Hughes is just acting irresponsibly for gains in more and more customers that go thru the time and effort and expense to sign on and then experience extreme lack of service.

     

    I, for one, am extremely angry about the ads. Sure, lure more customers and make them agree to a 2 year service, then give them sub-standard service.

     

    Go ahead Hughes. Keep advertising your fast speeds. False advertising at the very least. Once you dupe people into the 2 year service, you are golden. They realize what you are doing and want out and you say "OK, pay us $400 and you can cancel.

    Not everyone is experiencing sub par performance.  

     

    lake_woman wrote: 

    Also, another excuse is that there is high useage and therefore slower speeds. Unacceptable! Shouldn't you have safe guards in place to insure consistent service no matter what time of day it is?

    It is an impossibility for any provider to guarantee performance around the clock and still have a company be financially stable, and this is especially the case with a service that is not only the most expensive, per customer, to provide, but also maintain.  The only way this would be possible would be to severely limit the number of customers on the system and charge each one a monthly fee of hundreds, if not thousands, to even keep the system up and running.  Even then, the system can't be guaranteed because it is satellite based, and subject to disruptions that ground based systems are not. 

     

    There is work being done to alleviate the issues people are experiencing, and many have already seen the results.       

    • lake_woman's avatar
      lake_woman
      Senior
      7 years ago

      There are no acceptable excuses. Hughes is totally mismanaged. Customers coming from dial-up were greatful for Hughesnet. We are decades away from that era. We expect more. We are charged for more. It is advertised that we will get more. FALSE! Yet we are told to understand and hang on. How can we when they keep advertising for MORE CUSTOMERS? They can't handle the customers that they have.

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago
        lake_woman wrote:

        There are no acceptable excuses. Hughes is totally mismanaged. Customers coming from dial-up were greatful for Hughesnet. We are decades away from that era. We expect more. We are charged for more. It is advertised that we will get more. FALSE! Yet we are told to understand and hang on. How can we when they keep advertising for MORE CUSTOMERS? They can't handle the customers that they have.

        And you're once again mistakenly assuming that everyone is experiencing issues.   

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