MichaelButler
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Joined 8 years ago
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Re: Gen 5 Problems!
I consider the initial install the fault of HughesNet. HughesNet should have never let me sign up for the Gen 5 service knowing that the Echostar-17 was oversold. I wasn't privy to this knowledge prior to the install. It's simply the mistake of HughesNet and they should eat all the costs (including the 3rd party install). I will keep everyone posted on my outcome.16KViews0likes6CommentsRe: Gen 5 Problems!
Corrosive, Thanks for the advice. I want to be reasonable and give them until 10 am tomorrow to fix the problem. Otherwise, I'm pulling the Hughesnet plug and will return to my Exede service.Hopefully, Hughesnet will do the right thing and let me out without a long fight. Your insight has been helpful....many thanks! I hope others don't fall victim to this bait-and-switch and get shoved onto Echostar-17.27KViews0likes9CommentsRe: Gen 5 Problems!
Just when you thought my speeds on "Gen 5" couldn't get any slower.....they are! I'm at 0.248 Mbps! http://testmy.net/db/p5R3OgdUF Hughesnet, please cancel my plan. I've been on the phone with tech support for 3 hours today and they still can't figure it out. Your tech support claims that I'm on Echostar-19....which is a lie! My dashboard shows that I'm on Echostar-17 and my installer confirmed with me tonight that I'm on Echostar-17. Now tech support has upgraded me to level 4 tech support....not that I care anymore. Hughesnet, please do the right thing. You made a mistake by signing me up for Gen 5 when you can't provide the service. Let me cancel with a refund and I will gladly go back to Exede. I will gladly pay you for the 0.25 GB of data over 2 days which isn't much because see above for your download speeds. Thank goodness for Exede!27KViews1like13CommentsRe: After trying Gen 5, I'm Going Back To Exede
They have me pointed to Echostar-17 which is overloaded and really slow. I'm in a region that isn't supported by the new sat (Echostar-19). HughesNet promised me Gen 5 but can't deliver. If they can't fix this by 10 am tomorrow, I'm going back to Exede andwill terminate my service after 2 days of crappy sub 1 Mbps service. HughesNet knows there's a problem. They should stop selling Gen 5 in my region and all regions that won't pick up Echostar-19.9.8KViews0likes5CommentsAfter trying Gen 5, I'm Going Back To Exede
After my first day of Hughes, I've been on the phone with tech support for over 3 hours. They sold me Gen 5 but on the Echostar-17 sat which has download speeds of 0.28 Mbps. What a fraud! I'm going back to Exede! Shame on you HughesNet!9.8KViews0likes7Comments