We'd like to help you resolve any concerns you may have, but in order to do so will need a more direct way to work with you. To expedite this, please create a new thread for yourself in the appropriate category and detail what you need assistance with.
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I understand that Hughesnet can't make guarantees regarding whether or not your current number can be ported, so before I committed, I placed a call to at&t - they provide my home phone landline service. They did some checking and confirmed that my number can be ported. Hope that helps you in your decision making process.
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Have you seen our HughesNet FAQ? This covers many common topics such as speed, installation, ordering, Express Repair, and more!
If you don't find the answer you're looking for in the FAQ, come back to the community and ask your fellow HughesNet subscribers! We have very knowledgeable and long time HughesNet subscribers who are willing to help.
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Welcome to the HughesNet Community!
The HughesNet Community is here for you to find answers and ask fellow subscribers for help. This is a great opportunity to ask questions and share your experiences and expertise, helping yourself and fellow subscribers.
This community has evolved, expanding to meet the requests of customers like you, and now there’s more functionality and features to benefit you in your search for answers.
To start off, here are some of the standard but important links to check out if you are new to the community:
Community FAQ - What your community features are and how to use them (How do I mark a message a solution? or What is a "thread"?)
Community Guidelines - General rules for the community to keep in mind before you post
Terms of Service - Comprehensive rules for the community in legalese
Login and post whenever you like. To keep the communication flowing around the clock, you may receive a response from another HughesNet subscriber like yourself at any time, or from a community moderator weekdays from 9 am - 5 pm ET. When needed, we’ll reach out to you individually, contacting you through a private message or telephone.
Looking forward to sharing the Community with all of you!
Liz, Amanda, Miles, Andrew and Katie
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Welcome to the HughesNet Community Forum!
The HughesNet Community is here for you to search for answers and ask fellow HughesNet subscribers for help. This is a great opportunity to discuss and exchange information to enhance your HughesNet experience. Here are guidelines to keep the community constructive and friendly for all. You can also check our comprehensive rules in the Terms of Service.
1. Practice internet etiquette
To provide the best community experience, please refrain from using ALL CAPS, “bumping” topics (this is commonly done by posting on an old thread to move it back to the top of the list), harassing other customers or using topic titles that are not directly related to your post. Just be respectful. 🙂
2. Stay on topic
Every customer here wants clear and straight-forward assistance. Please be courteous to other customers by staying on topic and contributing constructive replies.
3. When in doubt, start your own topic
The best way to attract attention to your question is to start your own topic instead of posting inside of another customer’s individual topic.
4. Summarize your concern
Use a subject line that summarizes your concern. This helps others understand what you’re experiencing faster, and makes it easier for other customers with the same concern to find your topic. Good examples are: “I can't access Facebook”, or “I’m unable to send e-mail with Outlook”.
5. Provide relevant details
Include relevant details about your concern in your post. Helpful things like what operating system and web browser you are using go a long way. Even better things to add are details such as when you first started experiencing the problem, and what you have done so far to troubleshoot.
6. Protect your privacy and others'
Avoid posting anything you wouldn't want on a billboard. Yours or anyone's HughesNet account number, physical or mailing address, telephone number, credit card numbers or e-mail address are not to be shared publicly for safety and privacy reasons.
For a safer and more enjoyable Community, it's best to avoid:
1. Using profanity
Although we do have an automatic filter for inappropriate words, avoiding the filters by purposely misspelling or disguising profanity will possibly result in your post being removed.
2. Trolling, spamming, soliciting, or insulting others
Our goal is to provide a safe, welcoming environment for everyone. Continuously posting the same thing repeatedly, ‘trolling’ (posting rude, offensive content or disrupting a topic for the sole intention of upsetting another user) or otherwise posting inflammatory content is not tolerated. Soliciting others to engage in legal action or for advertising is also not accepted.
Other community members like you are providing most of the advice here, and it is your responsibility to exercise careful judgement in taking action based on said advice. HughesNet is not responsible for third-party content provided by other community members, nor is HughesNet responsible for any damage caused by said third-party content.
HughesNet moderators may take additional action as needed to maintain a safe and welcoming environment for our members.
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By submitting any content to the HughesNet Community, you represent and warrant that:
The information that you have provided to us and all content that you post is accurate;
You are at least 18 years old;
You have created only one user name to represent yourself; and
Use of the content you supply does not violate these Terms and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content that:
Contains prices, advertisements, solicitations for goods or services or references to other products, offers, websites or competitors;
Solicits action for invitations including charitable contributions, lotteries, class-action lawsuits, formal complaints, etc.;
Contains links to irrelevant websites;
Contains unconstructive criticism, spiteful comments or an excessive number of comments about other posts on this website or their authors;
Contains reference to any moderator or community manager actions, including the reposting of all or any part of a private conversation with a moderator or community manager or of a communication with any Hughes employee;
Is known by you to be false, fraudulent, deceptive, inaccurate or misleading;
Infringes or violates the privacy rights or intellectual property rights of others;
Relates to hacking and/or "rooting" a wireless phone from any carrier;
Describes how to violate policies or terms;
Violates any law, statute, ordinance or regulation;
Disregards directions from a community manager or moderator;
Contains reference to any ongoing financial or legal matter;
Is, or may reasonably be considered to be, obscene, profane, pornographic, defamatory, libelous or otherwise offensive or objectionable;
Unlawfully promotes or incites hatred;
Is threatening, intimidating, abusive or harassing to any individual, organization, partnership or corporation;
You were compensated or granted any consideration for by any third party;
Includes any personal information such as addresses, email addresses, phone numbers or other contact information;
Contains any "spam" content, computer viruses, worms or other potentially damaging computer programs or files
To the maximum extent permitted by applicable law, you will defend, indemnify and hold harmless Hughes, its licensors, suppliers, service providers and agents (and each of their respective directors, officers, employees, shareholders and representatives) from and against all claims, losses, damages, costs and expenses (including, without limitation, all reasonable legal fees and other litigation expenses) arising out of: (i) your breach of any provision of these Terms; or (ii) your use or misuse of the Forums and the placement or transmission of your submissions to this website made by you or others using your account. Hughes may, in its sole discretion and at its own expense, assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You will cooperate as fully as reasonably required in the defense of any claim.
For any content that you submit, you hereby grant to Hughes a worldwide, non-exclusive, perpetual, irrevocable, fully sub-licensable, royalty-free and transferable right and license to use, reproduce, copy, modify, compress, delete in its entirety, adapt, publish, translate, communicate, publicly perform, publicly display, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology now known or later developed without compensation to you.
All content that you submit may be used at Hughes' sole discretion. You acknowledge and agree that any content that you submit and your user name will be treated as non-confidential and non-proprietary. Hughes may access or preserve your submissions to comply with legal process in the US or foreign jurisdictions, ensure compliance with these Terms, or protect ourselves, our customers or the public. Hughes does not guarantee that you will have any recourse to edit or delete any content you have submitted. Hughes may, at any time, without notice or liability to you, remove or refuse to post any submission, in whole or in part, that we decide in our sole discretion is unacceptable, undesirable or in violation of any law, these Terms or any other Condition. You acknowledge that you, not Hughes, are responsible for the contents of your submission and will be liable for any loss or damage resulting, directly or indirectly, therefrom.
You acknowledge and agree that the relationship between you and Hughes is not confidential, fiduciary, or otherwise a special relationship. By participating herein, you acknowledge that Hughes shall have the right, but not the obligation, to use your name, likeness, biography and other information about you in connection with any use of the Materials submitted by you.
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