Hi, Corrosive. My story is similar to many other HughesNet customers. I called HughesNet to gather information about their service. On the phone, the salesperson painted a rosey picture of their service, and use the words, "I GUARANTEE you'll be happy with HughesNet." Well, I wasn't. And my calls to tech support started soon after my service began. I was unable to visit essential websites at time because pages wouldn't load, couldn't watch streaming media because it was so slow, at times it just did not work at all, we would even have to turn off wi-fi on all our phones upon entering our home to make a feeble attempt to get websites to load. Customer service was never able to help fix my problem even after checking speeds, trouble shooting, etc, and they never offered any suggestions beyond the phone call. No offers to have anyone come out to check things. In fact, they concluded "you must be having bad weather" when it was sunny and 75 degrees! We finally got so fed up, we had another company dig and bury cable underground all the way to our home from the nearest town! That's some major frustration, by hey....what else do you do when you need internet to run your business, and HughesNet's oversees customer service reps WILL NOT help you, WILL NOT transfer you to someone who can?! My husband called twice to cancel service and they wouldn't allow him to bc it was in my name, even though I had added him to our plan not once, but TWICE. I called again, finally, myself, to cancel and to explain my frustrations one last time to what I had hoped would be a sympathetic ear...and I had another rude person overseas tell me i was lying basically, slap me with a $325 termination fee, refuse to let me speak to a manager or anyone in the US that I could understand, and rudely tell me "ITS NON NEGOTIABLE!" I was guaranteed service that I'd be happy with....not just told, but "GUARANTEED" by the salesperson who signed me up. I entered into this contract, and HughesNet failed to fulfill their guarantee, and they abandoned me, their customer, leaving me with few options. Therefore, CORROSIVE, I feel my $325 fee should be reversed.
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