Care to elaborate on your story? Why do you feel your cancelation fee should be waived/reversed?
Good morning Kelli,
Thank you for posting here! I was able to locate your account and will be reviewing both the previous support notes and listening to call records so that way I have a better understanding of what troubleshooting has been done so far. If a customer is experiencing trouble with our system, we always try to do what we can to fix the problem and get it working. I will post back once I have more information.
Interesting story, as there are no guarantees with service... I am sure once Amanda has your records pulled and investigates, if found in your favor for any reason, she will reverse the cancelation charges on your account.
Actually, such things wont happen anymore as everyone is bound to Arbitration. You will find that many words are not allowed here, as they cause issues. This website is geared towards helping customers, not geared towards starting things against the company.
Obviously, your unhappy with your Hughesnet Service, but from one customer to another, going around the entire community replying to other customers topics/questions and spreading your obvious hatred for HughesNet is NOT going to get you anywhere....except banned/blocked.
I believe @Amanda has already addressed your initial concern and is currently investigating your complaints as she has stated above but if you continue to go around the community running your mouth, I doubt that your going to receive ANY help/resolution with regards to your own personal complaint.
p.s I'm not sure who nominated YOU the voice for ALL Hughesnet customers..but please stop including such words as 'we' 'us' in with your replies!
while this community is primarily used by those customers who have questions/concerns/complaints, it should, in no way, be assumed that ALL Hughesnet Customers are unhappy with their service.
I, personally, have been very happy with our HughesNet service, both as a Gen 4 customer and now as a Gen 5 customer.
It is obvious to me that you have gone around the community picking and choosing which topics to read and reply too...but you may want to go back and look through the many topics (questions/concerns/complaints) that have been quickly resolved to the customers satisfaction.