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About pankr003
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01-22-2022
04:43 PM
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01-18-2022
09:30 AM
This problem occurred before and there are other questions about it if you search. Hughes must have fixed the problem before. I asked about the problem in 2018 if I remember right. Now it came back on two of my computers but one works OK.
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01-13-2018
08:45 PM
Have the several people who say they cannot access treasurydirect called Hughes and started trouble tickets or just assuming somebody is working on their problems? They might not be.
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01-12-2018
08:20 PM
All I know was I could not use the Internet one night and the next day learned that was an outage. When I tried treasurydirect.gov the next day it worked. I just tried again and got in. The only problem was putting in the right password. I did get another call from Hughesnet and a number to call back. When I talked to a rep she looked through case notes and said there was not much in the notes but like I said it is working for me. Hope they can get this going for you. There is one post from someone in the replies to my original post saying something about passing info to a rep. See if you can find that but that is all I can think of
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01-05-2018
09:52 AM
1 Kudo
I had Hughesnet installed and got a form for a rebate in early December. The rebate form said to wait until I had two invoices and as of today I have two of them since a charge hit my credit card. When I went to fill out the rebate form I noticed the last day the forms would be accepted was January 1st 2018. This seems to mean anybody who had an installation in December is ineligible for the rebate and may well think they have been taken.
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01-02-2018
08:26 AM
Treasudirect.gov is now working for me. Thanks to anyone who helped fix whatever the problem was.
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12-31-2017
05:56 PM
Hughesnet called back yesterday with unknown caller on caller ID and the person sounded like she was reading me a script saying they were working on speeding up Internet response time. I interrupted her and told her my problem was with not getting at a certain web site so she put me on hold and we were disconnected in a minute or so.
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12-28-2017
05:14 PM
Bad luck on my end. We got a call this morning from an unknown caller according to Caller ID similar to some people who almost got my wife to give them her Medicare number this week so I let it ring. When I Googled the telephone number it turned out it could have been Hughesnet getting back in two days. I called back but it must not have been a number people answer. If anyone gets any more information I hope they will post it. I will start again when I get time to see if I can learn why they called.
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12-27-2017
03:53 PM
I called them yesterday and the person l talked with tried to get the problem to the engineering group again. Nobody got back tp me the first time tney tried. If you are having trouble getting I hope you will also call them. Squeaky wheels get more grease. I am not sure this problem can be fixed because of the way Treasurydirect does security but hope they do not give up too soon.
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12-27-2017
12:52 PM
I talked to a very helpful tech support guy yesterday and he said he was going to resubmit the problem since nobody got back to me when it was first passed up to an advanced engineering group. Please also call them and say there is a problem. I am not sure this one can be fixed but squeaky wheels tend to get more grease.
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12-21-2017
07:46 AM
For curiosity I unplugged the modem and then started it up again. I was able to get at Treasury Direct. I clicked the logon button and got a logon screen. I entered my account number and clcked the submit icon but then got the error message again. Is this progress by the engineers or merey concidence?
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12-21-2017
07:05 AM
On Monday I went into town and was able to use www.treasurydirect.gov with a tablet computer with Chrome. When I got back home I tried the same computer with the Hughes network and got the same message as seen in the subject line of this post. I sent an e-mail to Hughes yesterday and the reply was the problem is being worked on by an advanced engineering group so should wait for a call. So for now no resolution in sight.
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12-15-2017
09:58 PM
I sent an email to Hughes and got a reply saying they would have to walk me through some steps. When I called them back the support person said something about compatibility I did not understand and then said she was escalating things to a higher level and they would call me back tomorrow. When I get an answer I will post it here.
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12-14-2017
08:38 PM
I jumped the gun. I tried to reach Treasury Direct a second time and got the original error mesage. I tried the suggested fix and closed the browser but still got the error message. Then I again pulled the plug on the modem and plugged it in again and after the modem started back up I was able to get at Treasury Direct but when I pressed the button to log on by going to a new page I again got the error message. It seems shutting off the modem clears something so I get the site one time then cannot get at it a second time. Does that give anyone something to go on?
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12-14-2017
07:41 PM
Thanks for the help. I will know where this is if I need it again. This is odd. I had rebooted the modem and nothing changed but I just pulled the plug out of the wall socket which I had done before and this time I could get at the site. Again, thanks for the quick reply.
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12-14-2017
07:06 PM
I have come across one website I cannot reach. It is https://www.treasurydirect.gov The error message happens with a PC connected directly to the modem (HT2000W) on Internet Explorer, Chrome and Mozilla which I just installed today. The same message occurs with a Nexus 7 and Samsung Galaxy Tab A using Chrome. I have tried a few things with no success. The message one on of the browsers made it sound like Treasury Direct had a problem so I called them and they said it was on my end and they were not having any problems. This has been going on since last night which is the first time I tried to reach the site with the new satellite service installed. Someone must have seen something similar and solved it. I read over the posts and did not not notice something I need to do but may have missed something.
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