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An example of "high speed internet": I am downloading OpenOffice from SourceForge.  It is a 135MB file.  The download forecast is it will take an hour!  ...And watching the progress, that might be conservative. Woody ... View more

Liz, The situation is the same as it has been.  Sometimes performance is relatively OK.  Much of the time not.  It is not relegated to any particular site or task.  It can be worse during prime time hours, but not always.   Has HN simply sold more service than it's resources can provide?  I must say that I become really annoyed when I see the false promises made by it's TV ads... Yes, I do have limited internet acccess, but nothing like the claims made. Woody   ... View more

Also, for the afore mentioned videos, getting the error: (inexact quote)  "You do not have sufficient bandwidth to play this video." _W_ ... View more

Hello, After about 3+ weeks I am back in town and (trying to) using HN.   During my absence, I was quite spoiled by my Xfinity connection.  What a world of difference - And it is not just latency. Now that I have returned after more than 3 weeks, I find no improvement with the extremely slow throughput performance.   Slow loads, buffering when playing low res video, etc.    Obviously it begs the question, will HN ever fix things? Woody @Liz  ... View more

Now, at 8:45 PM EST, 19 Feb, performance is rather bad again.  General observation:  All web sites very slow to load. ...To sign on here at HN - After entering credentials, it took > a minute to begin to start showing opening page loading. ...Testmy:  Many long pauses during download test, loosing connection / reconnecting, report was  3.1 Mbps !! ...Tried to download a thermostat manual and after a lot of very long stalls, the download failed.  Same thing on second attempt to download.  Site: https://customer.resideo.com/resources/techlit/TechLitDocuments/33-00000s/33-00269ES.pdf   Wodoy   ... View more

Liz, Since replacing the Ethernet cable, and using a different modem port, I cannot detect any difference.  Lately, performance has not been as terrible as the instances I reported eariler, but is still is not consistantly decent.    Today, 19 Feb at 5PM EST,  testmy was reporting 26 to 64 Mbps and a ping to testmy averaged 632 ms.  Having said this, sites are slow to load and when running the speed test, there were multiple pauses in the progress.   Buffering of youtube videos is still common.     As of 5:25 PM, performance has improved.  At this time no pausing of testmy speed check and no youtube buffering.   Seems that one can never tell when a slow down will occur....   Woody   ... View more

Liz, Before changing my Ethernet cable I ran well over 100 pings to the router.   Zero reported packet loss... Is there a better way to check this? Woody ... View more

Liz,   Packet drops due to a 3' Ethernet cable seems strange, but I will try another cable to see what happens. Will use a different modem Ethernet port as well. However, since my problem manifests itself not only on the hard wired PC, but two wifi connected PCs - and coupled with the symptoms of dropped connections and pauses in data transmission,  I think the issue is elsewhere.   My wife has an Ipad (wifi), but since I do not use it, cannot comment on the performance of that device. Any additional updates on this situation will be greatly appreciated! Woody - KZ4AK ... View more

Liz, A list of observations for the past few days follow.   Performance has not been good, so the list is long... Unless otherwise stated, signal strength > 100 5 Feb 7:24 PM EST, Took 1 minute, 10 seconds to return this error (Multiple attempts, failures): Secure Connection Failed An error occurred during a connection to tvlistings.zap2it.com. PR_CONNECT_RESET_ERROR Was able to connect OK using smartphone. Addendum: tvlistings.zap2it.com still unreachable using Firefox or Chrome as of evening of 7 FEB, available on smartphone - strange. 5 Feb 7:38 PM Other sites loading, but slowly. 45 seconds to load; https://www.cvfcu.com/ ...Just the login page. Youtube videos taking a very long time to start, then some buffering while playing. 5 FEB 8:40 PM PC Time sync repeatedly "timed out while waiting for a response" - SNTP / NPT connection via Dimension 4 software At times the sync does not work. Not certain what is happening. NPT Server: npt-2.vt.edu Inability to time sync PC is causing malfunction on another application. *** NOTE: For the following 4 entries on 6 FEB, signal strength may have dropped as low as 65 at times (some rain, clouds), mostly at 75 to 80. 6 FEB 12:23 PM Sending (SNTP/pop) email failed. Went through on second attempt. 6 FEB 12:30 PM Download of 2.5MB text file (from QRZ.com - https://s3.amazonaws.com/files.qrz.com/k/kz4ak/logbook/kz4ak.120776.20200206172651.adi) stalled. After several minutes, canceled download and restarted. The second try worked. Other connections to qrz.com services very slow to respond, much of afternoon 6 FEB 1:04 PM Logging in to Paypal exceedingly slow, then timed out when trying to pay ("too long to respond"). A re-try worked, albeit very slowly. 6 FEB 1:18 PM Simple, short text email failed due to timeout. 7 FEB 8:30 PM Noticed many web sites loading very slowly. Ran testmy. It took about four minutes to run the 25MB test. Lots of hesitations (stops) in the test progress bar. Results: 1.1 Mbps. Tried to run again. This time got warnings: Lost connection, trying to reconnect... I aborted the attempt. https://testmy.net/quickstats/KZ4AK 8 FEB 11:10 AM Took over one minute to complete a 25MB download test. Indicated 3.87 Mbps and was loosing connection / reconnecting. https://testmy.net/quickstats/KZ4AK   Is this enough, or should I continue to log?   Thanks, Woody @Liz      ... View more

Ronkonguy, Hope you can get the problem resolved.  Would be interesting to hear... Woody ... View more

  Hello Liz,   I just finished a session with engineering (Ellen).   They were very nice and seemed to have a number of staff on their end listening.   Unfortunately, for me the system was performing at that time as good as it ever has - at least from my perspective.   Web site loads were fast and there was no buffering on youtube videos.  In fact, the download bar was typically well ahead of the "playing" progress bar.  They said they detected some issues on their end while looking at the connections I made, but they did not elaborate...   The bottom line is that engineering did not come up with a diagnosis / fix and said the situation would need further evaluation.   Ellen (engineering) requested that I log issues including day, time, device, and internet source - then report this data to you so that it can be passsed back to them.  I mentioned the period on  12 Jan when it took two hours (including six download failures) to get two 25MB PDF files downloaded.   Sadly, their monitoring records did not reach back that far.   So, I will continue to monitor and record trouble periods and report to you with the information.   If the system worked as well as it did during the engineering session it would be wonderful!   But, time will tell.     Regards, Woody @Liz  ... View more

Hi Liz,   Just received a call and set up a session for next Monday.  -  Thanks!   The call back is scheduled for near a period of time when I plan to be away from the Hnet connection for some time.   During that time, I will have internet, but not on Hnet.   Want to get as much done as possible while I am here for testing. Long pause during downloads and lost connections (testmy reported) problem is still coming and going.   Also, I use "Dimension 4" program, via SNTP, to sync time on my PC for some programs that require the exact absolute time.   Gitting a lot of timeout reports there also.  Thanks again... In the meanwhile... Yesterday I got a phone mail from Hnet about my situation, so I called back.  After a little conversation, I realized it was an old message and was about the replacement modem (which didn't help).   While I had support on the line, inquired again about my issues.  Got nowhere with first level, they didn't seem to understand the problem (delays / dropped connections) so finally transfered me to "Home Tech Support".   Got pretty much the same from HTS.   The mantra is always that their checks indicate no problem (signal strength, testmy speed, etc.).   It seems what whatever the "standard" checks are, they will not discover the type of issue I have.   Support mostly focused on what might be wrong with my PC.   Sort of ignored the fact that it happens on the Ethernet desktop and two different wifi laptops.   We checked several modem settings which turned out to be OK.   However, one change was made.  My modem DNS was set to obtain DNS from ISP.  Changed it back to 8.8.8.8 (Google).   Previously I had it set for DNS from Google.  I am assuming that when I replaced the modem, it defaulted to ISP and I didn't think to reset it.   That change should not hurt, but from pre - new modem history will not solve the issue. Woody ... View more

Hi Liz, It would be great to get a call.  I should be generally available on the 27th, 29th, and probably the 31st.   Don't know my exact times that I will be available these three days, but likely most of the day. Thanks, Woody ... View more