About hamradio

Hi Liz, Since I could not notice a performance change, was not too worrried about runninng out of data.  But thanks, especially if needed for further testing.   Today performance is on the better side.  It took only 30 seconds to load qrz.com, 20 seconds to load cnn.com, and 25 seconds to load facebook.  If only it will stay this way...      Hope this post works - I am getting a warning: "Authentication Ticket Mismatched, failed authentication." The post failed, so here is try number 2... ... View more

Thanks Liz, Hope the info helps! An interesting footnote...  My granddaughter is visiting and exhausted my data allocation and bonus data.  Even throttled-back, I can hardly detect any difference in the overall throughput. Woody @Liz wrote: Thanks Woody, I've sent your feedback over to engineering for their evaluation.     Your cooperation, patience, and understanding are much appreciated.     ... View more

Two things.. Gabe, Sometimes, on a good day, I might get your performance, but it is not the rule... ...And here is the image omitted from my previous post. ... View more

Liz, I experience slow downs when I use HughesNet!  ;)  Sorry, had to say that...    iPAD - wifi packet loss may be an issue for the iPAD, but seems unrelated to the primary problem.  The problem persists with the Notebook and iPAD off and wifi turned off.  Packet loss between the HT2000W - Echostar - ground station may be another issue, but I can't directly do anything about that.   I have tested multiple configurations, at various times, and with only the "main" PC connected by Ethernet.   Slow performance does vary in how bad it is, but I cannot limit it to any configuration or any specific web site, or time.   It does not matter what other devices may, or may not be, in use (same issue with all but "main" PC connected via Ethernet,  wifi on or off).  No way it could be a local network loading issue.     Often visit QRZ.com (my log book data site, facebook.com ,  wuderground.com, kz4ak.com, and many others when doing research, or just surfing.   I also get ~20 timeouts out of 30 hops every time I do a tracert to qrz.com.   Some other sites, less.   (see image: two traces hours apart).  The timeout pattern and numbers can change with different trace times and IPA destinations.  I would think this means something, but I do not know what.   GabeU, If I had your connectivity, I would be very happy!   Hope we can resolve this.  Thanks for hanging in.... Woody     ... View more

Hi Liz,   Not sure why there is packet loss on the iPad, the signal is strong.  Anyway, not the issue... Have already tried disabling wifi and useing only the ethernet connected "main" PC.  Made no difference.   The waiting time can vary but have not traced to a single site.  Sometimes pretty quick, other times you can time the web site load with a calendar!  One of the worst is qrz.com that uses s3.amazonaws.com, but can be almost any site.   As I mentioned, the other evening, it took 6 minutes to get to myhughesnet.com and reach this forum.  Not so bad today...   For a reference, a friend using a different ISP went to  qrz.com.  He reported that he could not time the access well since it was nearly instantanous.  Admittedly, he does not have sattelite latency, but... Woody   ... View more

No spel ck in Cmd Prompt! Situation is still horrible here.  It took over 6 minutes to get into myhughesnet and here.  Also, tonight  email is even failing.  (Thunderbird to dot5hosting.com). As usual the speed is OK -- When something is happening besides waiting inactivity. Download https://testmy.net/db/Z1b9fKdvj Upload https://testmy.net/db/qIh7Qd~5N Nearly all the time is reported as "waiting" by Firefox whe loading a web page.  No apparent activity during that time.  Still timeouts galore when doing a tracert to about anywhere. "Engineering" has had a trouble ticket on this for a while, but have not heard anything - And obviously the situation has not improved. Any way to give them a query and find out what is (or is not) happening? Woody ... View more

Trace to HN not doing well either.  Sort of surprised I can make a post... Woody ... View more

Thanks Liz, Will be on the lookout for further developments. For now, no real change.  Sat signal is 116 and the timeouts persist.  Also shown in the modem report. Woody ... View more

Thanks Mark, Liz... "Engineering" just called.   Got no specifics, other than there have been a number of complaints from my region, the issue is under investigation, that it may take a month or more to resolve,  and gave me a case number to reference.  Also said HN would put a 6 month  rate reduction in place as compensation for the poor connectivity. I hope they can resolve the problem.  I would much prefer to have connectivity restored instead of a billing reduction, but maybe this is a step in the right direstion.   Woody ... View more

I will gladly supply the pointy stick!!!!  ;) ... View more

Called support again.   Was able to convice the person that resetting my modem would not fix my trouble.  They said my (last) call was Saturday and I need to wait until at least through Wednesday for a return call from Eng.  ..  Guess that is it for now with them....   ... View more

Hi Mark... I can believe that!   Question is, how to fix the issue.  I contacted phone support and *finally* got them to involve "engineering".  Eng was to call back, but after over two days, nothing from them.  Woody ... View more

I messaged Liz about the issue.  Hope she can help! ... View more

Also tried to ping.  Worked for HN, but not most others... attached example... ... View more

Oh, and I agree...  AWS seems to be the slowest of the slow... _W_ ... View more

Thanks Mark, but what can be done?  Never had this issue prior to joining HN, when was with Verizon 3G.  When the local 3G tower transmit signal strength  became intermittant and Verizon could not (would not? - they were loosing interest in 3G) find out why, I changed my ISP.   Yesterday, could not even download my email from Dot5 Hosting. Coincidence? What can be done? Woody ... View more

FWIW, testmy.net once reported something like 2000 mb !   It warned me that it was above the normal max.  Yup, guess so ;)  Ignored the result... ... View more

Interesting, but it does not appear data speed / testing is the issue.  I ran several ipconfig tracert passes.  I attached two results.  I understand the 600-700 ms latency, but not the timeouts.  Lots of hops too... Woody ... View more

Just tested again... Download speed is good. https://testmy.net/db/ar5JRBY7z   Upload pretty shoddy.... https://testmy.net/db/r_AmT3hx9   Woody ... View more

Poor overall performance is still poor.   Signal >100    testmy.net = 40 MB and faster. Experiencing long download times that should download very quickly. For example, just updated Mozilla Thunderbird.   Watching the download progression readout, was running a paltry zero point one (0.1) meg bytes /second.  Downloading a simple 1.4 meg data file can also be equally sluggish. Why is the "actual" download stream so much slower than what should be, given the reported speed? If I could attach one, a video would show the issue, albiet a long, boring video ;) Woody ... View more

Hi Felicia, Thanks for asking.  I wish I could say yes, but web load performance is still poor.  Even with ethernet to modem, a 110 signal strength, and great speeds reported by testmy.net, it sometimes takes a minute or more to load a very simple (minimal images) web page.   Any improvement is too subtle to notice.  I will say that the issue can vary.  Sometimes it isn't really what I would expect, but is OK, at other times, seems like half my usage is spent "waiting".   CNN.com just loaded in 15 seconds - Right now it is good, not so much earlier tonight. ... View more

...I read my message after my previous post.  Missaligment would certainly cause problems, but how did alignment fix itself over night? Woody ... View more

Hello Felicia, et all...   Thanks for commenting...  Last night (even very late) my connection was so poor that it was essentially unusable.   I received a text message indicating a service tech is scheduled for 26 DEC.    However, I don't think there is anything service can do on my end.  This morning, my speed is fine and the extended "wait" times (no data exchange activity) are minimal.  testmy.net results -  https://testmy.net/db/KsjFpWAGN Since nothing has changed at my location, it would seem the problem is not here, but resides with HN. Given the circumstances, how do you think a service call would help?  Thanks, Woody ... View more

I certainly wish HN would fix the problems!   Service tonight has gone from awful to hardly able. The waiting times remain the same.  It can take quite a while to just do a TLS handshake exchange. To add insult to injury, the download times dropped to 1 meg tonight per testmy.net. https://testmy.net/db/y-zBdgLl8 https://testmy.net/y-zBdgLl8.png Even timed out once loading email... Raining, but signal strength hovering around 75 - 80. Here is my sat data: Woody  -  KZ4AK   ... View more

All very valid points - Thanks.  However, I visit several web sites that are generally static on the first page (i.e: image content can change, but the size and number of images remain the same and sourced by the site itself) and the load time can vary wildly.  Same is true when retrieving an online "logbook" I have - and I know when it changes (and it is only a little text when it does).  Also, is sitting with inactivity while the browser reports "waiting" on aws (Amazon Web Services)  for 10s of seconds to a minute all from blocking?    The past couple of days myhughrenet.com has finished loading in 45 +- seconds.  OTOH, just before that was a slow period that took 2-3x longer.   Must have been a huge content change between days? What you are saying is very true, but does not logically fit my exact symptoms... Woody ... View more

I understand latency, image size, etc., but that does not explain the extended "waiting" times to access sites.  Latency can add a few 10s of seconds and image sizes can vary, but the time can vary from short to a very long time for the same web site.  Does not explain a large amount of buffering when downloading a small youtube video either.  I am running uBlock.   It does not matter that the tested download speed can be very fast.  Sounds more like gateway issues at HN. Does it take 2 minutes for you to load myhughesnet.com????   Thanks, Woody ... View more

OK, but again, the slow web page loads are not related to testmy.net speed results.   Web loads can be very slow even when speed test results are very high... ... View more

Time in UTC,  not EST More... https://testmy.net/db/ZwMe1uwIX https://testmy.net/db/VqjqZjSaK Note that the sat signal strength is usually around 100 or more. Currently raining and the strength is 75. Will run more at a much later time - and post. Woody ... View more

These results are slower than usual, especially the download. Web page load times have been extremely slow with much faster test results.  Do not believe it is down/up speed related. Note that PC is on UTC, not Eastern Time https://testmy.net/db/dMkeCrE-9 https://testmy.net/db/03fFdHDU9 ... View more

This forum has failed to save my posts two times (for two test series).  I did not save them and they are lost.  Will run more and post. Woody ... View more