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08-10-2023
01:13 PM
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04-08-2020
11:26 AM
Thanks for the info. Is there anyway to obtain repair status reports? FWIW, I experiened the last occurance between 2:30 PM EST and 8:30 PM Woody .
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04-07-2020
08:26 PM
Been trying to post for > 1 hour... Multiple connection failures all afternoon into evening. Dozens of modem resets... Only a few minutes of online time between hours of failures and resets. See Image.. Good that Hnet was working long enough to post this - I hope! Woody @Liz See the image:
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04-07-2020
03:58 PM
Now worse... Failed many times durinf past hour. Multiple resets sometimes fixed for a few minutes, sometimes not. See image for details.
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04-07-2020
03:01 PM
For the past several days, I have lost connectivity many times. The problem is chronic. A power-down reset of the HT2000 usually fixes it. Sometimes the modem status is OK, sometimes it says - Transmit trouble. See image. Looking for a solution for what has become a commonplace problem. Thanks, Woody @Liz Woody
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Performance
09-21-2018
12:14 PM
Thanks.... I checked the invoice and it is as confussing as ever. But, I checked the credit card bill and at this point it indicates the correct amount (74.90).
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09-19-2018
12:52 PM
1 Kudo
OK, will do. Let me know if I can supply additional info. Woody
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09-18-2018
11:13 AM
Thanks, but I did. It is how I discovered the issue...
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09-17-2018
11:21 AM
I have the 20GB plan. Prior to that I had 10GB. There was an understandable invoice increase with the up grade. Now billing has increased with no service change... 6/21 - $64.90 10 to 20 GB upgrade 7/21 - $73.90 8/21 - $73.90 Current invoice (@ 9/17) - 103.68+ tax Why the huge increase????? Thanks, Woody
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