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About hamradio
since
05-21-2018
3 weeks ago
hamradio
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189
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26
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3 weeks ago
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3 weeks ago
@Remy The $20 credit was applied. Thank you. Now to see if it remains in place for the nest billing cycle... Woody
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a month ago
My bill just posted on 12-21, was for the usuall charge. It did not reflect the charge reduction! ???? @Remy @Remy wrote: hamradio, From what I'm gathering, our engineers are actively working on alleviating your issues and are making progress. You should experience improved performance in the coming weeks. Because we are unable to fully resolve your issue immediately, we will be discounting your HughesNet service for the next six months by $20 per month. Our goal is that you will see performance improvements long before the six months are up. Thanks, Remy
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12-17-2020
11:55 AM
Thank you for the update. Hope they can find a solution! Interesting sidebar... In spite of being out of allocated data, today I accessed this HN site much faster than usual... We will see what the future brings. Woody Edit: Guess I spoke too soon. It just took one minute to send one short text only email... Guess that is better than the "sending email" fails I was getting the other day (I am guessing time-outs). Oh well....
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12-15-2020
07:02 PM
Remy, Thanks for the reply. Sure would be nice to receive some feedback. BTW, my allocated data just ran out - 5 days before renewal. My typical usage has not changed from previous months when I "used" less than my 20Gb allowance. Strange... Curiously, for simple browsing, performance while throttled back is essentially as good as when I had data remaining. Makes me uninclined to purchase token data. The fact that performance has not changed reinforces my belief that the poor porformance is not download speed related, rather the huge delay issue. A testmy just performed indicated 3 mbps but as I mentioned, connections nearly as good as when I test 20 - 30 Mbps. Woody Woody
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12-12-2020
08:53 PM
The situation has not improved. Tonight is especially bad. When it got really bad, I connected to the modem and did a "Connectivity Test". As you can see delays like this do not constitute "high speed internet". Is there anyway to monitor progress (if any) on the resolution of the issue? Thanks, Woody KZ4AK, kz4ak.com BTW, I got thie little image above loaded, but it took a full 60 seconds to upload it. @Remy
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12-06-2020
11:23 AM
The issue continues... Still comes and goes. Here is a connectivity test Sunday morning (12/6).
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12-02-2020
03:05 PM
1 Kudo
Opps - Missed that... Think I deleted that image. Woody @GabeU wrote: @hamradio For safety's sake I'd go back and edit your SAN out of the picture in this reply. You can never be too careful these days.
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12-02-2020
03:00 PM
Thanks !! For the past few days performance has improved but still not "there". Sometimes the connection checks are in the 650ms range, other times 1K to 2K ms, or more. Also sometimes getting a connection failure (suspect root cause is delay timeout). A browser reload / resend the info usually works. The perfomance / delay issued has always been variable, depends on when you look... I hope engineering can fix things. Time will tell I guess. Thanks again for all, Woody - KZ4AK @Remy
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11-25-2020
04:05 PM
Another observation... The past couple of months my 20GB data allotment ran out about 2 days before being reset. What was interesting is that for the most part, internet throughput hardly changed (when throttled back). Most things loaded as quickly as they did while I had "full speed". This phenomenon seems to indicate delays (periods of no activity between data bursts) are the big problen, not data speed. Woody
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11-24-2020
01:37 PM
The slow throughput has been ongoing for a very long time but the problem has gotten worse over the past couple of months. At it's maximum "bad" lately. According to Firefox, even file downloads often run at 10 to 20 k. (pretty fast at this moment). Have tried many diagnostics / solutions from both this support site and telephone support to no avail. Woody
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11-24-2020
01:15 PM
A few hours later, checked again. This time retrieved a diagnostic code: Diagnostic Code: 0000-0000-0000-0005 Connectivity test showing expected delays, still loosing 10% packets. Also sending an email with a very small image has failed twice today. ...The 5 GHz wifi is now enabled. Woody
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11-24-2020
11:30 AM
Hello Remy, Thanks for the reply. Power down reset done. An update was done upon restart. Connection via Ethernet cable. Below is the Sys Status. It is interesting that unlike before, the Diagnostic Code is unavailable. I reloaded several times (CTL F5), still no diagnositc code. BTW, the 5GHz wifi is intentionally off. Also included a tracert to HN and a modem conextivity test. This time the delays were near expectations, but had a 10% packet loss. Let me know if more data is needed... Woody
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11-21-2020
12:12 PM
BTW, during the past month, with no change in typical activity, my alloted data quickly drained. An interesting point is that while throttled-back, there was little change in throughput. Maybe there was a bit more buffering on something like youtube - but not much more. Another indicator of delays, not data speed being the issue.
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11-21-2020
11:55 AM
For a very long time I have been plagued with exceptionally slow performance with no resolution forthcoming. Many, many diagnogistic tests and attempted remedies by HN claimed to have uncovered no issues. This is not a data rate (testmy.net), signal strength, or satellite latency problem. As I have reported before, the problem is related to very long delays between packet exchanges. I have run quite a number of "Connectivity Tests" with the HT2000W modem (modem was once replaced - no help). Sometimes it reports delays of 620 ± ms. That is fine and throughput is fair to OK. More often the delay ranges from 1000 to 3000 ms or greater and throughput is very slow. Occasionally packet loss is reported, most times not. The progress bar indicates many pauses during the tests. Attached is a grab of the Connectivity Test from the evening of 20 November. Check out the delay! At this point throughput was pretty much nil in spite of the test reporting good connectivity to the gateway. It is obvious this issue is not something that I can fix on my end. An effective remedy by HN is needed. Any comments? Thanks, Woody - KZ4AK
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08-11-2020
05:50 PM
1 Kudo
I wish someone would respond to and fix my issue !!!! Another indicator: Even low res youtube video view times are buffering over 80% of the play time.... Pretty much unviewable. I tried phone support a couple of times but after spending a great deal of time running checks (that I told them I had already done) the phone connection was dropped. Very frustrating! Any help here? @Liz
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08-06-2020
04:38 PM
Thanks, will consider that. But, if it was the AV (Bitdefender), I don't know why the test results would often seem reasonable (20-25Mbps) and then sometimes report speeds of like - 190Mbbs. Wouldn't it be more consistant if AV? Anyway, speed is not the issue. The problem is lost packets and super long delays (see previous Connectivity Tests). I don't think there is anything I can do on my end to fix this...? Woody - KZ4AK.com
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08-06-2020
02:56 PM
Hello all, My poor throughput (not testmy.net speed) has gotten much worse over the past month or so. Latest download speed indicated 140.9 Mbbs (yeah, right)... I have tried calling phone tech support several times, but after going through the the usual tests but before any solution is reached, the phone connections drops. An example: To view a low res, 2 minute youtube can take 5 to 10 minutes due to incessant buffering. Some connections require a reload to load, failed connection notification requiring a reload... All the usual "fixes" like reboot, modem power down, etc. produced no improvement, so here I am. Modem connectivity tests shown below may help shed some light. These tests were performed about mid-weekday. Any suggestions????? Thanks, Woody
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06-27-2020
11:32 AM
While the error persists, the frequency has reduced over the past week or two. So, it is unlikely that I will be able to collect enough data to further trouble shoot. I will just hope the reduced frequency will continue... Woody
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06-22-2020
02:53 PM
OK, will give a try, but not optimistic about getting usable data... BTW, throughput is been horrible lately. No suggestions, ever, have helped. TMN just reported 38.5 Mbps but it took 2-3 minutes to login to ATT / DirecTV. Also had to reload "View My Channels" twice for it to work !! Every now and again web connections work as expected, but... An interesting observation: I ran out of data two days before the 20MB got reloaded. What was interesting is that web loads were typically unaffected by being throttled back. Same speeds as with data. The exception was some video like youtube. Those would not load at all. Woody
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06-18-2020
04:44 PM
The condition comes and goes. Some days multiple times, other days not much or none. To use a different browser as a one time test would not be useful. Chrome is available, but not convienient to use consistantly - which would be necessary for a meaningful test. Since I usually have to click re-load to access some sites (like my online bill pay), I wonder if the condition is related but the error is, itself, in error. Kind of like my early years programming in C language. The compiler would report an error but the code line error reported was not the actual problem. Was usually several lines prior... Woody
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06-11-2020
05:46 PM
Have tried disabling acceleration, along with the others. Not happening a lot, but still happens. Woody
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06-09-2020
01:09 PM
Another observation... Sometimes when I go to the modem using it's IP address it returns the html code instad of what the code instructs. Partial screen shot example... Woody
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06-09-2020
01:02 PM
Liz, Clearing the cashe and power-down reset did not help. I wonder if there is any connection between this issue and another I often experience. That is, a total stall when downloading a web page (no error, no action)... The worst offender is when I go to "Bill pay" doing online banking. Just get a blank page, no further action. Clicking browser re-load will then continue the download properly. Woody
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06-09-2020
11:57 AM
The issue is intermittent. Answers interleaved below.. Does this happen in a different browser? Have not tried but did not happen earlier with same browser - Firefox When did you notice this happening? It began several weeks ago, and continues. Have there been any changes to your system prior to your concerns? No changes. Does disabling Web Acceleration make a difference? (Enter 192.168.0.1 in your browser then follow the steps here to find where to toggle Web Acceleration: http://hninfo.us/WAS) Have not tried this yet since the problem began. Does this happen on different computers/devices? No data. Does this happen even after clearing your browser cache? (How-to here: refreshyourcache.com) Have not done lately. - Will try. Does power cycling your modem make a difference? (Unplug the HughesNet modem's power cord from the brick for 30 seconds before replugging.) Does not seem to help but will try again. Does this happen even when directly connected to the HughesNet modem? Yes. Does power cycling your router make a difference? See modem question above... Does power cycling your computer make a difference? No. Your cooperation, patience, and understanding are greatly appreciated. Thanks, Woody
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06-04-2020
02:51 PM
Still a chronic problem... Any ideas? A modertor reply would be nice, but anyone have a suggestion? Woody
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