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08-02-2022
04:58 PM
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08-01-2022
03:06 PM
The signal strength reported by the HT2000W is typically 95 to 100. Of course, during bad weather it drops. If the signal strength is > 60, system works. When drops below 60 (say, 50) I loose internet connectivity even though the System Status still indicates it is working (is not!) The question: Is it normal to loose the internet when signal drops below 60 even though the modem says all is OK? Thanks, Woody - KZ4AK
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Performance
11-20-2021
02:26 PM
1 Kudo
Gabe, Thanks for the reply. I have done that before to no avail since it cannot track other devices like my wife's Ipad. The key here is that there has been no change in our average data usage (all devices) over the past year. Something else has changed but not likely at all that it is on our end. Oh well, since Hnet is super sluggish with, or without, being throttled back it does not make much difference. Just curious...
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11-20-2021
01:52 PM
Over maybe the past year my data usages has climbed. Earlier, 20GB was more than enough but reported usage has increased to the point that the 20GB was used up in three weeks, often sooner. My data usage (should have been) about the same over that period. This month, without any change in my usage habits there is quite a surplus (see below). This is nice but raises the question as to why... BTW, I stopped purchasing extra data tokens because there was almost no difference in connection performance when throttled back (only noticable on large data downloads). I attribute this to the typical terriblly long delays (inactivity) between packets. The delays are the dominate factor in throughput performance, not the data speed, not latency.
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Data Management
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Performance
02-24-2021
04:37 PM
Hi Remy, Thanks for all... Performance is decent at this moment. Too bad, that historically, it does not last long. Hope a solution can be found! Woody
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02-23-2021
10:28 AM
The Hnet service tech just left. He could not find any issues on my end. So, what to do next? @Remy
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02-18-2021
05:03 PM
Wow! I thought it was bad before... I managed to login here but it took many tries and was very slow. A few minutes earlier, got this:
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02-18-2021
03:10 PM
Last night (Wed) delay reported was typically 650ms ±. Sluggish but usable. Today not so good. Signal is 107. Timeouts on sending email - went through on 5th attempt. Took a very long time, but got logged in here...
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02-15-2021
01:48 PM
1 Kudo
Roger on all. I might use my RTL-SDR as a panadapter for my Elecraft K2. Have drawn up a buffer circuit to pick off the IF signal but not yet inspired to open the K2 and install. Also have used my RSPdx with vertiual audio to receive FT8 with WSJTx.. It too does a great job. My biggest problem is not enough antennas 😉 Have coax relay ant switching but a dedicated antenna for the RSPdx would be more convenient. Would like to put up a large diskcone. Wife already complains some about my current antenna farm. Think she would not like me to put it on the chimney (no room on the tower without a major jib arm). BTW, delay is not too bad today at 650 ms ±. Wish that report was returned more often! Woody
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02-13-2021
06:39 PM
Mark, Just an FYI... I have a RTL-SDR. Never experienced any resultant problems, have not used it in quite a while. I also have a SDRplay RSPdx. Do use that some. Much nicer than the RTL-SDR! _W_
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02-13-2021
11:29 AM
Here is after the modem re-start. Signal is up to 97. Also ran a ping: Another ping a few minutes later: Ping response varies a lot. ...656 to 3007 ms... Woody
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02-13-2021
11:14 AM
Hi Mark, The modem was replaced some time back in one attempt to fix the poor throughput. After the change, there was no noticable difference. A long time ago a field service tech came by with orders to re-adjust my dish. Not sure why since my signal strength (not counting bad weather) is/was typically >100. While he was here performance was reasonable - He spent almost no time investigating further. As to the TCP stack, I have no idea what could be interferring with in in an imtermittant manner... FWIW, the DNS server has been changed a couple of times. That did not help either. Also FWIW, when I run a connectivity test there are significant pauses in the progress bar. More pauses = longer reported delays. What I find curious is that the problem comes and goes with no known changes on my end. ??? Would be more than happy to further investigate possible issues on my end. Any suggestions? Today (Sat) at 10:45 AM, got this: (signal down a bit from usual 100+, at 88 - currently have some rain): Here is another at 11:05 AM: After I post this, will pwr dwn the modem then post one more test. ...Woody
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02-12-2021
09:24 PM
Tonight, Friday @ ~9PM the connection all but stopped working. Signal strength was at 107. A look at the top of the image below pretty much explains why the internet stopped. As you can see... I performed a power-down modem reset and ran two more tests (2 & 3) with and without Acel enabled. It got better after several minutes but never was very good. Woody @Remy
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02-12-2021
07:12 PM
Hi Remy, I have run the test a number of times over the past month or so. Sometimes it reports 600-750 ms which is reasonable considering geosat transit times. However, all too often it reports 2000-4000+ ms. I run the test most often when I see a dramatic downturn in connection performance. That is when the2K-4K times are reported. Next time I note the issue and run the test, will try with and without accel. activated. I hope engineering can fix the issue - Sure is taking a long time! A sidebar: In the not so distant past, with my 20GB plan, I would end the month with a little surplus data. I know of no changes in my typical actual usage but this month (for example) my data allocation ran out eight days prior to the end of the month. I could monitor my actual usage but have not bothered since I can't easily monitor my wife's Ipad usage (which has not increased from what I can determine. The relatively good part... I haven't purchased aditional tokens because even throttled back the overall throughput performance hardly changes. Probably a result of the overriding effect of delays??? Thanks, Woody
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02-08-2021
08:39 PM
A lot of time has passed with no improvement. Sometimes delays are not too bad, other times abissimal. Tonight (Monday) at aout 8PM a modem conectivity test can be seen below. It says I have good connectivity to the gateway. 😉 Internet nearly unusable for a while due to timeouts. @Remy
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Performance
12-28-2020
03:29 PM
@Remy The $20 credit was applied. Thank you. Now to see if it remains in place for the nest billing cycle... Woody
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12-21-2020
12:32 PM
My bill just posted on 12-21, was for the usuall charge. It did not reflect the charge reduction! ???? @Remy @Remy wrote: hamradio, From what I'm gathering, our engineers are actively working on alleviating your issues and are making progress. You should experience improved performance in the coming weeks. Because we are unable to fully resolve your issue immediately, we will be discounting your HughesNet service for the next six months by $20 per month. Our goal is that you will see performance improvements long before the six months are up. Thanks, Remy
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12-17-2020
11:55 AM
Thank you for the update. Hope they can find a solution! Interesting sidebar... In spite of being out of allocated data, today I accessed this HN site much faster than usual... We will see what the future brings. Woody Edit: Guess I spoke too soon. It just took one minute to send one short text only email... Guess that is better than the "sending email" fails I was getting the other day (I am guessing time-outs). Oh well....
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12-15-2020
07:02 PM
Remy, Thanks for the reply. Sure would be nice to receive some feedback. BTW, my allocated data just ran out - 5 days before renewal. My typical usage has not changed from previous months when I "used" less than my 20Gb allowance. Strange... Curiously, for simple browsing, performance while throttled back is essentially as good as when I had data remaining. Makes me uninclined to purchase token data. The fact that performance has not changed reinforces my belief that the poor porformance is not download speed related, rather the huge delay issue. A testmy just performed indicated 3 mbps but as I mentioned, connections nearly as good as when I test 20 - 30 Mbps. Woody Woody
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12-12-2020
08:53 PM
The situation has not improved. Tonight is especially bad. When it got really bad, I connected to the modem and did a "Connectivity Test". As you can see delays like this do not constitute "high speed internet". Is there anyway to monitor progress (if any) on the resolution of the issue? Thanks, Woody KZ4AK, kz4ak.com BTW, I got thie little image above loaded, but it took a full 60 seconds to upload it. @Remy
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12-06-2020
11:23 AM
The issue continues... Still comes and goes. Here is a connectivity test Sunday morning (12/6).
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12-02-2020
03:05 PM
1 Kudo
Opps - Missed that... Think I deleted that image. Woody @GabeU wrote: @hamradio For safety's sake I'd go back and edit your SAN out of the picture in this reply. You can never be too careful these days.
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12-02-2020
03:00 PM
Thanks !! For the past few days performance has improved but still not "there". Sometimes the connection checks are in the 650ms range, other times 1K to 2K ms, or more. Also sometimes getting a connection failure (suspect root cause is delay timeout). A browser reload / resend the info usually works. The perfomance / delay issued has always been variable, depends on when you look... I hope engineering can fix things. Time will tell I guess. Thanks again for all, Woody - KZ4AK @Remy
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11-25-2020
04:05 PM
Another observation... The past couple of months my 20GB data allotment ran out about 2 days before being reset. What was interesting is that for the most part, internet throughput hardly changed (when throttled back). Most things loaded as quickly as they did while I had "full speed". This phenomenon seems to indicate delays (periods of no activity between data bursts) are the big problen, not data speed. Woody
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11-24-2020
01:37 PM
The slow throughput has been ongoing for a very long time but the problem has gotten worse over the past couple of months. At it's maximum "bad" lately. According to Firefox, even file downloads often run at 10 to 20 k. (pretty fast at this moment). Have tried many diagnostics / solutions from both this support site and telephone support to no avail. Woody
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11-24-2020
01:15 PM
A few hours later, checked again. This time retrieved a diagnostic code: Diagnostic Code: 0000-0000-0000-0005 Connectivity test showing expected delays, still loosing 10% packets. Also sending an email with a very small image has failed twice today. ...The 5 GHz wifi is now enabled. Woody
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11-24-2020
11:30 AM
Hello Remy, Thanks for the reply. Power down reset done. An update was done upon restart. Connection via Ethernet cable. Below is the Sys Status. It is interesting that unlike before, the Diagnostic Code is unavailable. I reloaded several times (CTL F5), still no diagnositc code. BTW, the 5GHz wifi is intentionally off. Also included a tracert to HN and a modem conextivity test. This time the delays were near expectations, but had a 10% packet loss. Let me know if more data is needed... Woody
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11-21-2020
12:12 PM
BTW, during the past month, with no change in typical activity, my alloted data quickly drained. An interesting point is that while throttled-back, there was little change in throughput. Maybe there was a bit more buffering on something like youtube - but not much more. Another indicator of delays, not data speed being the issue.
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11-21-2020
11:55 AM
For a very long time I have been plagued with exceptionally slow performance with no resolution forthcoming. Many, many diagnogistic tests and attempted remedies by HN claimed to have uncovered no issues. This is not a data rate (testmy.net), signal strength, or satellite latency problem. As I have reported before, the problem is related to very long delays between packet exchanges. I have run quite a number of "Connectivity Tests" with the HT2000W modem (modem was once replaced - no help). Sometimes it reports delays of 620 ± ms. That is fine and throughput is fair to OK. More often the delay ranges from 1000 to 3000 ms or greater and throughput is very slow. Occasionally packet loss is reported, most times not. The progress bar indicates many pauses during the tests. Attached is a grab of the Connectivity Test from the evening of 20 November. Check out the delay! At this point throughput was pretty much nil in spite of the test reporting good connectivity to the gateway. It is obvious this issue is not something that I can fix on my end. An effective remedy by HN is needed. Any comments? Thanks, Woody - KZ4AK
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