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About rossalissalove
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| Date Last Visited |
06-19-2018
10:24 AM
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06-19-2018
07:50 AM
Do either of you work for hughesnet and/or are hughesnet representatives?
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06-18-2018
07:45 PM
2 Kudos
THE ABOVE IS A PICTURE OF THE MESSAGES WE KEEP GETTING FROM THE HUGHESNET SYSTEM CONTROL CENTER. CAN SOMEONE PLEASE FIX THIS ISSUE. I HAVE BEEN TRYING AND TRYING AND TRYING TO GET SOMEONE FROM HUGHESNET TO FIX THIS PROBLEM TO NO AVAIL. THIS IS NOT GOOD CUSTOMER SERVICE. WE KEEP HAVING THE SAME ISSUES OVER AND OVER AGAIN. SLOW INTERNET AND NO ACCESS TO OUR 5G WIFI. WE PAY $100 A MONTH FOR THIS INTERNET SERVICE AND THIS IS NOT ACCEPTABLE. I WANT A SOLUTION TO THESE PROBLEMS PLEASE.
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06-13-2018
09:15 PM
THE ABOVE IS A PICTURE OF THE MESSAGES WE KEEP GETTING FROM THE HUGHESNET SYSTEM CONTROL CENTER. CAN SOMEONE PLEASE FIX THIS ISSUE. I HAVE BEEN TRYING AND TRYING AND TRYING TO GET SOMEONE FROM HUGHESNET TO FIX THIS PROBLEM TO NO AVAIL. THIS IS NOT GOOD CUSTOMER SERVICE! WE KEEP HAVING THE SAME ISSUES OVER AND OVER AGAIN. SLOW INTERNET AND NO ACCESS TO OUR 5G WIFI. WE PAY $100 A MONTH FOR THIS INTERNET SERVICE AND THIS IS NOT ACCEPTABLE. I WANT A SOLUTION TO THESE PROBLEMS PLEASE.
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06-06-2018
11:09 AM
I just tried unchecking and rechecking those wifi settings again and this time the 5g popped up after I rechecked all the boxes. I tried to connect to it again but it was showing there was no signal. I enetered in our password for it and it said there's no connection and then the 5g disappears again.
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06-06-2018
11:03 AM
I went into the settings and unchecked the boxes you told me to and the 5g actually showed up but I couldn't connect to it. But then a few minutes later I went back in and rechecked those settings and it disappeared again. And the "12.1.9 -- A transmit problem has occurred" message has popped up again. Can't we just get a new modem or something?
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05-27-2018
09:06 PM
I checked all the boxes under the wifi and advanced settings and all of the boxes you mentioned were all checked but our 5g still won't show up. But it looks like our 2g internet is finally working better.
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05-24-2018
08:47 PM
The modem is plugged directly into the wall outlet and has been for a while. And in regards to the 5g issue, our devices have been able to use it and connect to it up until a few weeks ago when the 5g disappeared and we have not changed devices so it's not an issue of our devices.
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05-23-2018
10:41 PM
1 Kudo
First problem I am having is our internet service has been very poor over the past few weeks. Our 2g internet has been very slow and has become difficult to use. Second problem is that our 5g internet is nonexistent. The 5g internet will not show up on any of our devices (phones, computers, etc) for us to connect to. We have restarted our modem and all of our devices several times but nothing has worked. The error code 12.1.9 -- A transmit problem has occurred under State Code on systemcontrolcenter.com. Third problem is with hughesnet customer service. We have called the call center a couple of times and it has not been very helpful. Our issues with our internet service still has not been resolved. I was live chatting with a customer service rep and was told that it would cost us $125 to have a technician to come to resolve this issue. That is very unfair considering that it appears that there is an issue with hughesnet's equipment (dish or modem) and that we are good customers who make our monthly payments on time.
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