About JMH3

Thanks Brooke! ... View more

Thanks for the update! ... View more

I'm sorry for being rude to you personally. Yes, I am angry about this situation and being moved off of the special pricing I was on, it doesn't seem fair to me and I really don't want to pay an additional $50 more a month than what I signed up for. I went and spoke to the retailer I signed up with and they basically blew me off.  Again, I should not have acted that way towards you. ... View more

Hi, That's the thing, it was working fine, we didn't call and when the Tech came he had no idea why he was sent out. But just after that, BOOM! All of a sudden it starts showing the REAL usage on the meter.   ... View more

Hi Brooke,   I appreciate your help.    Thanks! ... View more

Hi,   Yes, I have been in contact with her. I still don't know why there was a service call put in and the second tech came out like 27 days after the initial installation. I didn't call in with an issue.   Thanks ... View more

Hello,    Thanks for the reply. Perhaps the retailer should explain the service better? Yes, that would be good, or perhaps the 2 techs that came out? So now I am going to be paying $40 +/- more per month because of this? ... View more

Here's an update to my problem. Apparently my initial installation was not done correctly and my equipment was not properly reporting my bandwidth usage so I was misled into thinking I would only need 20GB and changed my plan.  Not long after they sent a tech out on a service call and fixed the "problem", which I wasn't aware I had until it was fixed. Then it began reporting correctly and I monitored my usage for awhile, prorated it out and decided I would need closer to 50GB so I changed back.  Because of a faulty install/equipt, whatever, I am now off the $99 special and on the regular $129.99 price. I don't feel I should have to pay more due to something that was out of my control. ... View more