I see it's your first post here, so welcome to the community! We can certainly look into what we can do for you. I've pulled up your account and have escalated your case regarding the refund of the remaining $63.95. Regarding cancellation, you would have to call in after we address the refund to do that.
Once I have an update for you on the refund, I'll send you a private message (PM), you can check your PMs in the top right corner of the community page, by clicking the envelope icon.
Your patience and understanding are much appreciated.
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