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About kf4ipc
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06-16-2019
11:58 AM
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06-12-2019
04:14 PM
Called today to cancel my service, had to go through a bunch of tests again and after 2 hours figured out it is a latency problem but there is nothing that can be done about it. HughesNet said my latency was 500ms but when I checked my latency to North Platte, NE and back it averaged around 1686ms since December and it takes between 30 and 60 seconds to load a website but I still had to pay the termination fee which I don't think I should of had to pay since this has been an on going problem from the first month it was installed and HughesNet can't fix it. I guess I'll just have to go into town and download my e-mail on my way to and from work if I can't get my DSL back. This has been a very bad and expensive learning experience with HughesNet. I even went out and bought a new desktop and Cat 7 Ethernet cable because Tech support told me my computer was slow because it was old and I still have the same problem I had with the old computer and I still don't have working Internet.
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Performance
06-06-2019
07:52 PM
I guess my previous topic "Buffering Slow Internet and E-mail times out" has been locked or something since I can't post to it. I haven't had usable Internet for over 3 weeks and today I have Internet and so far it is fast like it is supposed to be, What happened? Nothing has changed on my end. I have been pulling my hair out since December with slow Internet, pages not loading and not being able to get my e-mail and having to go find wireless in town to get my e-mail and every test I did said the download speed was always above 20 Mbps but it acted like dial up. I guess i'll see how long this lasts before it goes out again.
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05-13-2019
09:52 AM
This thread can be closed and continued on my original thread, Buffering Slow Internet and E-mail times out.
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05-12-2019
06:00 PM
2 Kudos
@maratsade wrote: This is why I suggested you contact Damian. kf4ipc wrote: I should not have to pay almost $200 to HTS after I was told it was going to be free. Already have, Waiting on a reply now.
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05-12-2019
05:29 PM
1 Kudo
@maratsade wrote: It seems the troubleshooting may be stalled since you did not wish to work with Home Tech Support. The Hughesnet people investigated your issue extensively and found no speed problems on their end or on your end, so they need you to do more work on your end to determine what may be causing the problems you see -- may be latency, perhaps, or something else. Ball's in your court now, and until you do what you asked you to do, they will likely not continue to investigate the issue, but you could always send a private message to Damian and ask for an update. I should not have to pay almost $200 to HTS after I was told it was going to be free. HughesNet has not worked from day one and from the looks of all the other people complaining about the service I'm not the only one having problems.
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05-12-2019
05:24 PM
@maratsade wrote: If they run diagnostics on their end and on your end and find nothing wrong, it may be said they've done their due diligence, so you may be found liable for contract termination. They have also asked you to take further steps on your end and you have declined, so that is also a strike against you. It seems the troubleshooting may be stalled since you did not wish to work with Home Tech Support. The Hughesnet people investigated your issue extensively and found no speed problems on their end or on your end, so they need you to do more work on your end to determine what may be causing the problems you see -- may be latency, perhaps, or something else. Ball's in your court now, and until you do what you asked you to do, they will likely not continue to investigate the issue, but you could always send a private message to Damian and ask for an update. kf4ipc wrote: $400 for the first 90 days. After that, it drops by $15 a month ($385, $370, etc.) I shouldn't have to pay anything since my Internet hasn't been unable since it was installed. I'm having to use the hot spot in town just to be able to send this and check my e-mail. why should I have to pay almost $200 to HTS when I was told it would be free and everytime I call tech support I always get told something different.
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05-12-2019
01:14 PM
1 Kudo
No reliable Internet since install in Dec 2018 and Mods stopped replying to me over a month ago. I haven't had a moderator reply to my problem in over a month, Whats the deal? My bill is paid and I still don't have reliable Internet. I am tired of dumping money down the drain and no one is willing to help me sort this out. I have had this problem from day one when I had this installed in December 2018. I had a tech sent out here over a month ago and all he did was check the connections and connect his phone to Netflix for 30 seconds and tell me it was working, How is connecting his phone to my Internet for less than a minute going to tell him my Internet is working? Last I was told was I was being referred to the Home Tech Support department Free of Charge and then I was told by HTS it was going cost me around $200 for them to connect to my devices to fix the problem. I shouldn't have to pay to have my Internet fixed when it has never worked from the beginning and besides my devices work fine when they are not connected to HughesNet. I either want my Internet fixed and get the speeds advertised or terminate my account without early termination fees.
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Performance
05-12-2019
12:19 PM
@maratsade wrote: "I want to know how much will it cost me to terminate this service? " $400 for the first 90 days. After that, it drops by $15 a month ($385, $370, etc.) I shouldn't have to pay anything since my Internet hasn't been unable since it was installed. I'm having to use the hot spot in town just to be able to send this and check my e-mail.
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05-04-2019
10:09 PM
1 Kudo
Paid for another month of worthless Internet and still have not heard anything back from the mods that are supposed to be working on my case. My bill gets paid every month and I still can't use Hughes net reliably and It's been like this since I got it in December of 2018. I called Hughes net over a week ago and gave them my case # and they had me on the phone for 2 hours with tech support burning up my data having me run speedtests over and over before finally transferring me to Home Tech Support and then they wanted to charge me almost $200 to remote connect into my devices to optimize them. I was told I wouldn't be charged for that service? I have used a total of 4.7gb of data since 4/19 when my data renewed and 3.3 gigs of that was troubleshooting with tech support. It is imposable to stream you tube or any other streaming service and email will time out several times before I receive all of it and then I have to go through it and delete all the duplicate messages. I want to know how much will it cost me to terminate this service? I am done with not having reliable Internet and if I have to go into town to connect to the Internet everyday then I shouldn't have to pay for something I am unable to use.
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04-24-2019
03:44 PM
1 Kudo
Called Hughes net and gave them my case # they had me on the phone for 2 hours with tech support before fianly transfering me to Home Tech Support and they want $200 to remote connect into my devices to optimize them. I told them that my devices work fine when they are not connected to Hughes Net and I am not going to pay $200 for someone to connect into my computer. My laptop is fast when it is conected to the towns hot spot or the wifi at my work. What now? I am tired slow to no internet and dealing with Hughes Net because I feel like I am getting the run around.
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04-19-2019
06:11 AM
It's been over 2 weeks since the last post from a mod, I don't know what else to do, I still can't get on the Internet or check mail, I am tired of carrying my laptop into town and paying for worthless Internet. The only thing I have found it useful for is downloading a large file if and when the website loads up. I have had this service since December and it is not getting any better. I even had an IT friend who owns a computer repair shop come by and check my system and he told me there should be no reason my Internet should be slow connecting at 50 Mbps, He said pages should come up almost instantaneously.
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04-16-2019
07:39 PM
Still fighting with this Internet. Its still unusable, I can't watch Youtube or get my E-mail, It took several minutes to get to this website just to post this tonight. How much will it cost me to terminate my service? I pay my bill every month and I can't even use the Internet so I am just wasting my money. I am having to drive into town with my laptop just to download my E-mail and work on my online college classes. It is inconvenient and I should not have to do this.
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04-12-2019
01:53 PM
This past Wednesday 4/10 Internet was fast, little to no buffering on You Tube then on Thursday 4/11 it was back to the same old thing, I couldn't even download my mail or connect to Facebook. I haven't tried it today but will try it tonight. Any other ideas for me to try? I am trying to be as patient as I can but it is frustrating that I am paying for a service that is barely usable.
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04-04-2019
08:39 PM
I disabled TeamViewer and also killed X-Box live but I have not seen any improvement, I tried to watch you tube last night 4/3 and it still buffered after watching it for about 5 or so minutes. Download speed was 50.25 Mbps. I also have video saver turned off and the resolution was at the lowest, you can't even watch videos with the resolution that low because all it is is a blurry grainy picture. I also tried facebook today 4/4 and it still loads the pages slow and I have to wait for it to load so I can keep scrolling. Logging into my bank website took a very long time as well as navigating around the site. Today my LAN Throughput was ***** 82.38 Mbps and I and had a download speed 30.04 Mbps and my upload speed was 1.36 Mbps.
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04-02-2019
02:15 PM
X-box live must be an app running on my computer, we have an X-box console but it has been disconected since the kid went off to college. I do have TeamViewer installed on my computer because I have to remote into it at times but I havn't been able to use it reliably since I had HughesNet installed, there is to much lag and TeamViewer will time out and log me out while using it. I can disable TeamViewer for a while to see if that helps and I will have to find the X-box live app and see if I can uninstall it or disable it. I have tried 3 different browsers on my desktop and 2 browsers on my laptop and I get the same results wired or wireless. I can take my laptop to the public hot spot in town and connect between 1 and 3 Mbps while sitting in my car and I have no buffering while watching Youtube in HD.
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03-28-2019
06:05 AM
1 Kudo
Any Ideas? What can I try? I am about fed up with this service, I have been having problems with this since day one. It is unusable the way it is and it is frustrating when I am trying to use the Internet, it reminds me of dial up service. The only time it seems to work is when I download a file to my computer then it is fast. I let my slow DSL 1-3 Mbps go because everyone, even the radio station was saying how much faster HughesNet was, I don't see it. I am tired of calling tech support because they always have me trying the same things over and over, They even sent a Tech out after waiting almost a month because the tech was over booked and all he did was walk around, take pictures, checked that the cable connections were tight and connected his phone to my wifi and said he didn't see anything wrong. I am tired of fighting with this Internet.
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03-25-2019
06:30 PM
Most of the videos I watch are on You tube and I manually adjust the video as low as it will go as well as turning off the video saver, I think last time I was at 144p and it was still buffering and I couldn't read anything in the video it needs to be at least 360p to read the words. I am not sure what Penn Foster College uses for video and I normally just log in and get my documents no VPN. Stihl Icademy uses flowplayer and I can't adjust the resolution on that. My laptop is the same way wired or wireless. I also keep my Wifi disabled due to the fact that I was loosing data when it was on and I was also told by tech support that I had to disable it for the speed tests so I just leave it off. I did have it on last week when the Technician had to use it to connect his phone to run tests. If I connect my mobile phone to the Wifi I can watch videos for a short time before it starts buffering and downloading apps on my mobile phone while on wifi takes longer then using mobile data. My wife stopped connecting her phone to it after the first month because she couldn't get her games to work on it.
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03-24-2019
09:49 AM
I have been rebooting the modem and my computer at least weekly since December and it dosn't seem to make a difference. Auto play is also turned off on facebook. I find buffering on all websites that have videos on them. I take college classes that have videos that I need to watch at times and they buffer also. I have used the public hot spot in town with my laptop connected at 3 Mbps with almost no problems watching Youtube at HD resolutions and I am also able to scroll through Facebook without having to wait for it to load so I know its not my computer. I sent a 5 mb file from my mobile phone using my G-mail account to my desktop using Mozilla Thunderbird and it took almost 10 minutes to arrive and my mail server timed out once it that time.
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03-23-2019
07:57 PM
I have been having issues with Hughes net since I had it installed in December of 2018. Slow Internet, Facebook will partially load then the pictures and videos will start loading one by one and you have to wait for it to load more so you can keep scrolling down the page. You-tube buffers constantly even with data saver turned off and resolution as low as it will go. E-mail will time out and reload the same messages several times if there are any large attachments. It's extremely difficult to participate in on-line college classes. This happens with all my devices, Wired desktop, laptops, mobile phones. Normally I keep Wifi turned off. Speedtest shows my download speed mostly between 20 and 60 Mbps and my upload speed was 2.1 Mbps when I last checked. I have called tech support numerous times when I have been having problems and they had a service tech come out this past week and he couldn't find anything wrong, All he did was take a few pictures of the dish, checked the coax connections and connected into my wifi with his phone to run some checks then told me everything looked fine and he didn't know what else to do. I am to the point now that if I want to watch something on You-tube I just use my mobile data. Most of the time the weather is clear when I am having problems and it happens during different times of the day and night. I also have not been out of data. LAN Throughput is ***** 96.56 Mbps Satellite Receive Signal Strength 104 https://testmy.net/stats/?&t=u&d=03232019&x=90&l=50&q=KF4IPC
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01-20-2019
08:39 AM
I have a 2 year contract with Hughes Net so I guess I'll be stuck with this crap that was hyped up to be so much better than dsl, I hear it on the local radio stations every day about how great it is, I don't see it. Hopefully they will have fiber in my area by the time my contract ends.
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01-20-2019
08:33 AM
I mostly watch videos on You-tube and I also have videos that I have to watch for training on several different equipment manufactures websites. As far as turning off wifi, I go into the wifi settings and unchecked ssid enable and save on each of the 4 sections. Normally all I see on devices connected is my desktop (Wired) , 2 cell phones and my laptop (wifi) when it is turned on. My plan just reset on the 19th and I haven't used my computer (turned off) or wifi (turned off) since Friday, and it already says that I have used almost 600 MB in one day, at this rate I'll be out of data half way through the month. Service Plan Data 97% REMAINING 491.0 MB Used 19509.0 MB Available Bonus Zone 99% REMAINING 113.0 MB Used 49887.0 MB Available
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01-19-2019
09:27 AM
1 Kudo
I have had my service just over a month and I went from crappy slow DSL to worse. I can't watch a video without it buffering every few minutes at the lowest resolution possible and websites will time out. I wasn't out of data at the time and it doesn't mater the time of day. I have good signal strength and when I do a speed test it will show 20 Mbps or better. I have also tried my laptop that is almost new so it is not loaded down with stuff running in the background and I get the same results. I also have some kind of data loss with computers and wifi turned off and nothing connected to the modem, some days I will loose close to 1 gig of data within a 12 hour time period when no one is home or using the Internet. If I knew Satellite Internet was going to be this bad I would have kept my DSL, at least I could watch videos without them buffering when it worked.
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Data Management
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Performance
12-31-2018
07:32 PM
I received replacement modem on Friday but I have been out of town, I Installed modem Monday afternoon and it has not rebooted or given any codes since it finished updating. The only thing I see now is slow speeds, YouTube keeps buffering, Facebook is slow loading pages and my e-mail took forever to download about 70 some messages. The last speed check I did was 9 Mbps down and 0.3 Mbps up. Satellite receive signal strength was 94. I was getting speeds up to 30 Mbps with the old modem but it would eventually reboot several times and I would have to wait for Internet to come back up.
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12-22-2018
06:57 PM
I just had my equipment installed on 12/19/2018 and since then I have lost my internet several time the past few nights, when I lose internet I will goto system control center and Web Acceleration will be down with 30.1.1 -- Web acceleration connection in backoff state and Software Download Status will be updating then the modem will reboot several times in an hours. I just want to know is this normal for a new install or do I have a problem. Thanks in advance.
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