kf4ipc
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Canceled service due to RE: Buffering Slow Internet and E-mail times out
Called today to cancelmy service, had to go through a bunch of tests again and after 2 hours figured out it is a latency problem but there is nothing that can be done about it. HughesNet said my latency was 500ms but when I checked my latencyto North Platte, NE and back it averaged around1686mssince December andit takes between 30 and 60 seconds to load a websitebut I still had to pay the termination fee which I don'tthink I should of had to pay since this has been an on going problem from the first month it was installedand HughesNet can't fix it. I guess I'll just have to go into town and download my e-mail on my way to and from work if I can't get my DSL back. This has been a very bad and expensive learningexperience with HughesNet. I even went out and bought a new desktop and Cat 7 Ethernetcable because Tech supporttold me my computer was slow because it was old and I still have the same problem I had with the old computer and I still don't have working Internet.Solved1.8KViews0likes1CommentRe: Buffering Slow Internet and E-mail times out
I guess my previous topic "Buffering Slow Internet and E-mail times out"has been locked or something since I can't post to it. I haven't had usable Internetfor over 3 weeks and today I have Internetand so far it is fast like it is supposed to be, What happened? Nothing has changed on my end. I have been pulling my hair out since Decemberwith slow Internet, pages not loading and not being able to get my e-mail and having to go find wireless in town to get my e-mail and every test I did said the download speed was always above 20 Mbps but it acted like dial up. I guess i'll see how long this lasts beforeit goes out again.5.1KViews0likes1CommentRe: No reliable Internet since install in Dec 2018 and Mods stopped replying to me over a month ago.
maratsadewrote: This is why I suggested you contact Damian. kf4ipcwrote: I should not have to pay almost $200 to HTS after I was told it was going to be free. Already have, Waiting on a reply now.8.8KViews2likes2CommentsRe: No reliable Internet since install in Dec 2018 and Mods stopped replying to me over a month ago.
maratsadewrote: It seems the troubleshooting may be stalled since you did not wish to work with Home Tech Support. The Hughesnet people investigated your issue extensively and found no speed problems on their end or on your end, so they need you to do more work on your end to determine what may be causing the problems you see -- may be latency, perhaps, or something else. Ball's in your court now, and until you do what you asked you to do, they will likely not continue to investigate the issue, but you could always send a private message to Damian and ask for an update. I should not have to pay almost $200 to HTS after I was told it was going to be free. HughesNet has not worked from day one and from the looks of all the other people complainingabout the service I'm not the only one havingproblems.8.8KViews1like4CommentsRe: Buffering Slow Internet and E-mail times out
maratsadewrote: If they run diagnostics on their end and on your end and find nothing wrong, it may be said they've done their due diligence, so you may be found liable for contract termination. They have also asked you to take further steps on your end and you have declined, so that is also a strike against you. It seems the troubleshooting may be stalled since you did not wish to work with Home Tech Support. The Hughesnet people investigated your issue extensively and found no speed problems on their end or on your end, so they need you to do more work on your end to determine what may be causing the problems you see -- may be latency, perhaps, or something else. Ball's in your court now, and until you do what you asked you to do, they will likely not continue to investigate the issue, but you could always send a private message to Damian and ask for an update. kf4ipcwrote: $400 for the first 90 days. After that, it drops by $15 a month ($385, $370, etc.) I shouldn't have to pay anything since my Internethasn't been unablesince it was installed. I'm having to use the hot spot in town just to be able to send this and check my e-mail. why should I have to pay almost $200 to HTS when I was told it would be free and everytime I call tech support I always get told something different.11KViews0likes5CommentsNo reliable Internet since install in Dec 2018 and Mods stopped replying to me over a month ago.
No reliable Internet since install in Dec 2018 and Mods stopped replying to me over a month ago. I haven't had a moderator reply to my problem in over a month, Whats the deal? My bill is paid and I still don't have reliable Internet. I am tired of dumping money down the drain and no one is willing to help me sort this out. I have had this problem from day one when I had this installed in December 2018. I had a tech sent out here over a month ago and all he did was check the connections and connect his phone to Netflix for 30 seconds and tell me it was working, How is connecting his phone to my Internetfor less than a minute going to tell him my Internetis working? Last I was told was I was being referredto theHome Tech Support department Free of Chargeand then I was told by HTSit was going cost me around $200 for them to connect to my devices to fix the problem. I shouldn't have to pay to have my Internetfixed when it has never worked from the beginning and besides my devices work fine when they are not connectedto HughesNet. I either want my Internetfixed and get the speeds advertisedor terminate my accountwithout early termination fees.Solved8.9KViews1like6CommentsRe: Buffering Slow Internet and E-mail times out
maratsadewrote: "I want to know how much will it cost me to terminate this service? " $400 for the first 90 days. After that, it drops by $15 a month ($385, $370, etc.) I shouldn't have to pay anything since my Internethasn't been unablesince it was installed. I'm having to use the hot spot in town just to be able to send this and check my e-mail.11KViews0likes7CommentsRe: Buffering Slow Internet and E-mail times out
Paid for another month of worthless Internetand still have not heard anything back from the mods that are supposedto be working on my case. My bill gets paid every month and I still can't use Hughes net reliably and It's been like this since I got it in December of 2018. I called Hughes net over a week ago and gave them my case # and they had me on the phone for 2 hours with tech support burning up my data having me run speedtests over and over before finallytransferringme toHome Tech Support and then they wanted to charge me almost $200 to remote connectinto my devices to optimize them. I was told I wouldn'tbe charged for that service? I have used a totalof 4.7gb of data since 4/19 when my data renewed and 3.3 gigs of that was troubleshooting with tech support. It is imposable to stream you tube or any other streaming service and email will time out several times before I receiveall of it and then I have to go throughit and delete all the duplicate messages. I want to know how much will it cost me to terminate this service? I am done with not having reliable Internetand if I have to go into town to connectto the Interneteveryday then I shouldn't have to pay for something I am unable to use.11KViews1like9CommentsRe: Buffering Slow Internet and E-mail times out
Called Hughes net and gave them my case # they had me on the phone for 2 hours with tech support before fianlytransfering me toHome Tech Support and they want $200 to remote connectinto my devices to optimize them. I told them that my devices work fine when they are not connectedto Hughes Net and I am not going to pay $200 for someone to connectinto my computer. My laptop is fast when it is conected to the towns hot spot or the wifi at my work. What now? I am tired slow to no internet and dealing with Hughes Net because I feel like I am getting the run around.11KViews1like10Comments