Know you are busy helping others with issues, but wanted to check and see if you have gotten an answer yet about my issue. I had sent a message to support about this on Jan 20th, and another on the 25th, before I came to the community. I never got a reply to those messages I sent to support, so just want to let you know how greatful I am for the time and effort you have used on my behalf with this problem. All that being said, this issue has been going on for almost 2 weeks.
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