About icyman61

"I cannot launch an investigation without proof and documentation of your issue, especially if the reason for the sales call review is related to the amount of throttled speed you should be receiving. " so the fact that I was told I should receive 1 to 3 mbps after my data was used up is not an issue that is relevant?   That statement is why I purchased Hughes net.   Yet everyone seems to be saying it doesn't matter if the sale rep misrepresented that, it's ok if that's misrepresented.   Am i reading you correctly? ... View more

Hey Gabe, Im not trying to be irritating, but this started weeks ago.   The tech came to my house and made false statements about networking thinking I was your average consumer.   I don't know it all, but I do know security, networking, and WIFI is not secure, and me running a VPN through my internet causes no problems with my signal.   Additionally, he refused to check the antenna alignment, he did not want to climb the ladder, he did not even bring a ladder. He said all the problems were the modem/router. HE changed it out and left, I had the exact same problems after he left. I called in and have been given the run around ever since.   It's frustrating as a consumer, no one will have a tech come out, only tell me I'm getting what I should even though it's not 1 to 3 mbps, and then justifying every saying its all in the fair use docs, look at legal docs. I just want my internet fixed, which means tech is going to have to adjust the antenna but we can waste my time, your time and everyone here keeps attacking me, not resolving the problems I have.   I just want to watch tv, work, live in peace not argue with people who are paid to post on a forum, trying to make me look importunate.   I am simply reporting a tech who wouldn't do his job, a customer service agent who was rude and wouldn't do her job, and then report a salesman who gave me misleading information. I am trying to let you all know so the company can fix these training issues, so this doesn't happen to other customers. ... View more

ok, they have not used a meter at my house.,   At least we are getting somewhere. Someone at least knows the correct meter to use, now if we can get a tech to my house to use the OVT, my issues would be resolved.   Oh and guess what else instead of arguing with the customer, you make the customer happy because they get the service they were promised.   Still no word on the sales call where i was told I would get 1 to 3 mbps when my data was used, you're sidestepping around that elephant in the room. ... View more

he said and I quote "This could be due to the fact that both your site location and Gateway location are experiencing heavy cloud coverage at the moment. This can interfere with the signal and our remote tools as well. "   Both, my site was good, sunny clear skies, so that variable is out of the question.   I bet if you would tell me where the Gateway is, It had clear skies too. I would bet you money. And I would check it! Instead of just saying a possible cloud cover!   When I said have a technician use "BirDog" I am talking about a tool that runs around 750 to 1200 dollars.   http://www.birdog.tv/default.aspx?page=12   https://www.amazon.com/Birdog-USB-Plus-Satellite-Compatible/dp/B001IX00XU   Instead of everyone trying to Bully me, or take up for each other, or talk down to me, why not look at the real problem, which is most likely a misaligned dish. This is why I called originally, but instead of fixing the issue they gave us more tokens, then said too bad, look t the agreement, not try to really help. But taking up for all their other coworkers whether they are correct or not, right or wrong.   AND look into the fact the sales rep and the webpages state that I was going to get around 1 to 3 MBPS after my data was out. But now I am told no that not true!   Now within minutes one of you is going to come back to give some illogical explanation for whatever, in an attempt to say the problem is something else.   I believe if Hughes net sends a knowledgable technician who is not lazy and will climb to the dish, run diagnostics or maybe use a meter like BirDog they will surely find my dish is out of alignment. ... View more

sunny day, no clouds, I suggest you have one of the technicians use BirDog, I cant run test now.   But the issues your having show you that there is a site problem..   Have a tech use BirDog. ... View more

The sales rep I spoke with and the webpage as i pointed out earlier. Im getting slower than 256kbps ... View more

invald?   I was told I would get 1 to 3 MBPS and I am not getting even 1 MBPS! Not even 1/2 MBPS.   So telling me I am going to get 1 to 3 MBPS and me not even receiving half of a Megabyte is not grounds for a sales call review?   ... View more