Forum Discussion
Sales Call Review
we recently agreed to sign an agreement with Hughesnet after speaking with several salespeople and reading the webpages such as this one below on this page. https://www.hughesnet.com/about/hughes...
First, I stated that your "equipment" is fully operational. This refers to the equipment such as your radio transmitter and modem, as these are some of the things diagnostics can tell us. Secondly, your signal quality score is around 98. This is about 13 points above what we consider a great signal quality. The site history profile also shows it has been this way for many months. This eliminates an alignment issue as something relevant to your specific issue.
In order to check the weather, we use an internal tool that determines this by accessing your equipment remotely, as well as AccuWeather for confirmation. Both showed heavy cloud coverage at your location and Gateway. This is why I mentioned it. Your gateway is in San Diego, CA. While this location is usually sunny, it has not been for the past few days and looks like it will continue for a few more. This does not always cause an issue but because the speed tests for your account are not working remotely and there are no apparent equipment issues, it is extremely likely the cloud coverage is the cause for our time outs.
As it stands right now, we have zero proof of your issue without the speed tests requested. I cannot launch an investigation without proof and documentation of your issue, especially if the reason for the sales call review is related to the amount of throttled speed you should be receiving. If you were misinformed about something else, not related to this at all, I could launch the investigation right away. This usually takes a full business week to complete. If this is the case, please provide a detailed explanation of something else you were misinformed on. If you are still planning to provide the speed test results that have been requested, I will be awaiting your results tomorrow and the original procedure will be followed as stated.
-Damian
"I cannot launch an investigation without proof and documentation of your issue, especially if the reason for the sales call review is related to the amount of throttled speed you should be receiving. "
so the fact that I was told I should receive 1 to 3 mbps after my data was used up is not an issue that is relevant?
That statement is why I purchased Hughes net.
Yet everyone seems to be saying it doesn't matter if the sale rep misrepresented that, it's ok if that's misrepresented.
Am i reading you correctly?
icyman61 wrote:"I cannot launch an investigation without proof and documentation of your issue, especially if the reason for the sales call review is related to the amount of throttled speed you should be receiving. "
so the fact that I was told I should receive 1 to 3 mbps after my data was used up is not an issue that is relevant?
He needs speed test results to show that you aren't getting what you were told you would.
I understand you're frustrated, but you're making this much harder than it needs to be. In the very first reply to your issue on your first thread I stated that they will need speed test results to move forward, and I gave the link to the instructions for those tests. That hasn't changed.
