Billing
87 Topics
CAN NOT PAY MY BILL ON LINE ANY LONGER WHY??????????
Ok so I have been paying my bill on line for 3 years with the same Master Card Debit Card with no problems. Now for the last 3 months it will not except my card. It is so frustrating to go pay your bill and it says your card is not excepted even though you have been paying it for 3 years with no problem. Every time you Hughes changes something it screws up something. SO I have to call Hughes and pay it over the phone. I do not always have phone service. Please every time I pay the bill they said it is going to be fixed by next month. Well know Hughes the way I do I know that will never happen. Nothing but trouble with Hughes but I live in a rural area and have no choice. Please FIX THE PROB LEM19KViews3likes42CommentsUnderstanding Your HughesNet Bill
Hello everyone, We've got a new video out on our Vimeo channel that will help you understand your HughesNet bill aswell as show you how to view your current balance, pay your bill, and setbilling reminders in the Support Center. Below are direct links to different quality versions of the video, depending on whether you would prefer a higher quality video to visually follow along, or a lower quality to follow by audio. High - 720P - Approx. 25~30MB Medium - 540P - Approx. 20MB Low - 360P - Approx. ~20MB Thank you, Katie, Liz, Chris, Amanda & Miles19KViews0likes0CommentsView/Pay Bill without log another victim of SC upgrade
It seems that the view/pay without log is another victim of the latest upgrade. I choose to pay my bill early in the form of a direct debit as a "advance payment". It seems that this is no longer an option. I did go to the old customercare.myhughesnet.com and was able to do it from there. I can't say that this latest upgrade was a step forward.19KViews0likes39Comments30 day "grace" period to cancel without ETF...as of 10-2016 is this still in effect?
So don't hate me..I know this topic is a dead horse but literally I had a sales rep tell me there was no period in which the ETF could be waived except prior to install...:( I JUST ordered HughesNet so I'm hoping it works- and I don't have any unrealistic expectations ..16KViews0likes19Comments
Is cancellation fee waived when moving out of service area?
I will be moving to a new home with much faster internet where Hughes net does not service. Is cancellation fee waived when moving out of service area before contract is up? All other internet companies I have had before waive the fee when moving to a non service area.16KViews0likes29Comments
Hughesnet/Suppliers do not work together at my expense
We signed up for Hughesnet because the supplying company told us that we could buy the equipment outright and not be locked into a contract. Fiber Optic internet was going to be coming through our area and we wanted to be able to cancel Hughesnet when that happened without penalty. When we tried to cancel they told us that we were in a 24 month contract. This is not what we signed up for. I re-called the supplier that we purchased through and they again reiterated that if you buy the equipment outright that you are not in a contract. They told us that they would contact Hughesnet. This issue is still not resolved as Hughesnet would not work with the supplier company. There is a huge gap in communication if this company and its suppliers cannot work together. I would not recommend working with Hughesnet. It would have been cheaper for us to have leased the equipment and paid the cancellation fee rather than to have bought the equipment outright and then still have to pay the cancellation fee. Currently the supplier company owner is doing what he can to work with Hughesnet but still no resolution. I am not impressed.15KViews0likes19Comments
Really tired of getting put on auto pay when i signed up for paper billing from the start.
Earlier I sent an email stating this: Hughesnet still has me on auto pay even after two past contacts to change it. And the 5-$10 credits I am to get isn't even showing on this bill. So, here is what you guys and gals do. Print me a paper bill. Stick it in a mailbox, and I will pay by the due date on said paper bill. And make sure that my first $10 credit is reflected on that paper bill. Problem solved, everyone is happy. and the response I got was: Dear Mr. Rhodus, Again, thank you for contacting HughesNet Support. Have a great day!Your case ID for this email contact is 54805198. You may receive an email survey asking for your feedback about your support experience today. Please take the time to complete the survey so we can continue to improve our services and products to better meet your needs. Thank you for your participation! Should you have other concerns, you may always connect with us through our Email or Chat Channels by navigating to http://supportcenter.myhughesnet.com or you may give us a call at 1-866-347-3292. We are open 24/7. As a result, I have scheduled a callback for you to apply the service interruption credit. Please expect a callback from one of our specialist within 24 hours upon receipt of this mail to better address your concern. If you prefer to speak with someone sooner, you may contact our Phone Support at 1-866-347-3292. Mr. Rhodus, based on our record, your account has a credit of $5 for the last 3 months. Rest assured that the credit will be applied on your account. I understand that this is regarding the credit for your account. Thank you for bringing this to our attention, your time and efforts are highly appreciated. Thank you for contacting HughesNet Support. HughesNet Support Sue Potts, Know I don't know if the lady even read my email, or had it confused with another account but back in case #53643425. I asked to be put on paper billing. I received 1 paper bill, paid with a credit card, and by next billing cycle I am back on auto pay. also within that time I received a $50 rebate check, which no one will cash. So I was told it would be used in my next 5 billing cycles as a $10 credit, which still hasn't been done. I have no idea what $5 credit Ms Sue Potts was referring to, but it's not my concern. My concern is the (5) $10 credits. that case # is 54409667. Now I'm not sure what needs to be done, but it's no way my bill will be paid by the due date of the 10th as stated on auto pay. The whole reason behind me getting on paper bill was so I would have the entire month to balance my budget around all my other bills as well. Now, if I am disconnected for non-payment on the 10th, it's because of Hughesnet's poor customer service and stupidity. I can't receive a call back on the number on the account, because I had to let the phone go due to my budget. I would do a live chat, but is tells me I am not authorized to use that service. I hope whom ever gets this will fix the problem and send me a paper bill within the week, and my FIRST $10 credit will be reflected on it. It's getting really old using all my data to contact Hughesnet and still nothing get resolved. I have been trying to reach Hughesnet since Monday but for some reason, I can't even send a email thru Email support due to an error page.15KViews1like33Comments
I was promised a $100 rebate from my sales Rep
I was promised by my sales rep I was going to get a $100 rebate. I filled out the form and I just received a letter from the customer affairs dept stating the following Unfortunately we are unable to honor your request as our records indicate that you did not order and upgrade to a new purchased Hughesnet Gen4 system directly from Hughes. I have a Gen4 system and the sales rep told me when i ordered it I would receive this rebate.14KViews0likes12Comments
Why is my bill going up every month?
Have been a hughes net customer since October 2016. I have had lots of issues and lots of frustration getting them resolved. some issues I just gave up on till now. in the last 3 months my bill has gone from 129 to 142 to 153. I know i'm not using hardly any of my data. so why is the bill going up. I have tried many times to update my settings like address and phone but the system says i'm not authorized to change them. I have tried many times to view my current or past bills and get an error message every time. the error message says to call customer support if the problem persists. I did that and was on hold for 31 min and got hung up on. I just got into this community system and read of the horrers that are hughes net. snd that is why i am starting this. I wold like for someone to contact me either here or on the phone to get these issues fixed. based on what i have read in these boards I'm sure it will take months.Solved14KViews0likes25Comments
H.N Fraud
My internet was set up two months ago Beginning was as slow as it is now. I was sold and told "great fast internet that I can stream videos and have my cameras connected to" "30gb of satellite data is the same as hundreds of LTEgb Data" I was then told my internet is slow because it is winter where I live. Now the weather is fine and they have confirmed the satilite is receiving a full signal. I spoke with 4 different tech support agents on the phone no one could help. I spoke with 2 people that said they were managers that sounded like they were in a bar they said they did "different' tests and to call back in a couple days if it didn't solve my issues. I called back talked to multiple tech support agents again that did the same things and that I had to tell them what was going on again and again and again. They then sent a tech to my business. They replaced every single piece of hardware and nothing worked to fix it. !!!!!!!!!!!!!!!!!!My speed is 0.02mbps Average!!!!!!!!!!!!! testmy.net gives me a download speed of 0.02 mbps with one device connected. The tech was here in person and got the exact same problem. Hey called tech support once again for me and was on the phone with them for an hour. They said no one has ever seen this and to wait two hours. I then called after I waited a whole 6 hours. I was sent to 3 different people and after an hour and a half made it to a nice manager that said he was going to wave my cancelation fee of almost $800 thats along with the $300 visa I was told I would get if I signed up. The manager sent me to an account manager that said I had to still pay the $800 Then he said I needed to go back to tech support AGAIN. I talked to three more people after that and was told now I need to wait two days again. This is outrageous. I have contacted legal counsel and will spend as much money as it takes to make sure I will not have to pay a cancelation fee for 0.02mbps average speed. Ive been lied to hung up on and transferred at least 30 times and everyone acts like they have no idea whats going on and pretends theres nothing they can do to help or that they don't know anyone that can help. THIS IS FRAUD. FBI AND BETTER BUSINESS BUREAU WILL NOT STOP RECEIVING PROOF OF FRAUD UNTIL MY INTERNET IS DISCONNECTED AND MY ACCOUNT IS DELETED I am a reasonable person and signed up for internet around 40mbps I am getting 0.02 thats 99.98% slower than the customer average. I am available anytime of the day or night. This is illegal. I signed a contract for a service that I am not receiving. You are going against the contract not me.13KViews1like20Comments
