Forum Discussion
Really tired of getting put on auto pay when i signed up for paper billing from the start.
Earlier I sent an email stating this: Hughesnet still has me on auto pay even after two past contacts to change it. And the 5-$10 credits I am to get isn't even showing on this bill. So, here is what you guys and gals do. Print me a paper bill. Stick it in a mailbox, and I will pay by the due date on said paper bill. And make sure that my first $10 credit is reflected on that paper bill. Problem solved, everyone is happy. and the response I got was:
Dear Mr. Rhodus,
Again, thank you for contacting HughesNet Support. Have a great day!Your case ID for this email contact is 54805198. You may receive an email survey asking for your feedback about your support experience today. Please take the time to complete the survey so we can continue to improve our services and products to better meet your needs. Thank you for your participation! Should you have other concerns, you may always connect with us through our Email or Chat Channels by navigating to http://supportcenter.myhughesnet.com or you may give us a call at 1-866-347-3292. We are open 24/7. As a result, I have scheduled a callback for you to apply the service interruption credit. Please expect a callback from one of our specialist within 24 hours upon receipt of this mail to better address your concern. If you prefer to speak with someone sooner, you may contact our Phone Support at 1-866-347-3292. Mr. Rhodus, based on our record, your account has a credit of $5 for the last 3 months. Rest assured that the credit will be applied on your account. I understand that this is regarding the credit for your account. Thank you for bringing this to our attention, your time and efforts are highly appreciated. Thank you for contacting HughesNet Support.
HughesNet Support Sue Potts,
Know I don't know if the lady even read my email, or had it confused with another account but back in case #53643425. I asked to be put on paper billing. I received 1 paper bill, paid with a credit card, and by next billing cycle I am back on auto pay. also within that time I received a $50 rebate check, which no one will cash. So I was told it would be used in my next 5 billing cycles as a $10 credit, which still hasn't been done. I have no idea what $5 credit Ms Sue Potts was referring to, but it's not my concern. My concern is the (5) $10 credits. that case # is 54409667. Now I'm not sure what needs to be done, but it's no way my bill will be paid by the due date of the 10th as stated on auto pay. The whole reason behind me getting on paper bill was so I would have the entire month to balance my budget around all my other bills as well. Now, if I am disconnected for non-payment on the 10th, it's because of Hughesnet's poor customer service and stupidity. I can't receive a call back on the number on the account, because I had to let the phone go due to my budget. I would do a live chat, but is tells me I am not authorized to use that service. I hope whom ever gets this will fix the problem and send me a paper bill within the week, and my FIRST $10 credit will be reflected on it. It's getting really old using all my data to contact Hughesnet and still nothing get resolved. I have been trying to reach Hughesnet since Monday but for some reason, I can't even send a email thru Email support due to an error page.
Dear Mr. Rhodus,
Again, thank you for contacting HughesNet Support. Have a great day!Your case ID for this email contact is 54805198. You may receive an email survey asking for your feedback about your support experience today. Please take the time to complete the survey so we can continue to improve our services and products to better meet your needs. Thank you for your participation! Should you have other concerns, you may always connect with us through our Email or Chat Channels by navigating to http://supportcenter.myhughesnet.com or you may give us a call at 1-866-347-3292. We are open 24/7. As a result, I have scheduled a callback for you to apply the service interruption credit. Please expect a callback from one of our specialist within 24 hours upon receipt of this mail to better address your concern. If you prefer to speak with someone sooner, you may contact our Phone Support at 1-866-347-3292. Mr. Rhodus, based on our record, your account has a credit of $5 for the last 3 months. Rest assured that the credit will be applied on your account. I understand that this is regarding the credit for your account. Thank you for bringing this to our attention, your time and efforts are highly appreciated. Thank you for contacting HughesNet Support.
HughesNet Support Sue Potts,
Know I don't know if the lady even read my email, or had it confused with another account but back in case #53643425. I asked to be put on paper billing. I received 1 paper bill, paid with a credit card, and by next billing cycle I am back on auto pay. also within that time I received a $50 rebate check, which no one will cash. So I was told it would be used in my next 5 billing cycles as a $10 credit, which still hasn't been done. I have no idea what $5 credit Ms Sue Potts was referring to, but it's not my concern. My concern is the (5) $10 credits. that case # is 54409667. Now I'm not sure what needs to be done, but it's no way my bill will be paid by the due date of the 10th as stated on auto pay. The whole reason behind me getting on paper bill was so I would have the entire month to balance my budget around all my other bills as well. Now, if I am disconnected for non-payment on the 10th, it's because of Hughesnet's poor customer service and stupidity. I can't receive a call back on the number on the account, because I had to let the phone go due to my budget. I would do a live chat, but is tells me I am not authorized to use that service. I hope whom ever gets this will fix the problem and send me a paper bill within the week, and my FIRST $10 credit will be reflected on it. It's getting really old using all my data to contact Hughesnet and still nothing get resolved. I have been trying to reach Hughesnet since Monday but for some reason, I can't even send a email thru Email support due to an error page.
Jason.rhodus1972,
Regarding this aspect only, if you sign in to pay and put your CC on file, it will switch you to automatic billing. From now on, after the reps remove your CC from being on file, make sure when you go to my.hughesnet.com to pay your bill you DON'T sign in, and choose the option that says "view/pay my bill without logging in". Then, when you go through the process of paying make sure the option to save your CC info is UNCHECKED. With doing it this way, you should be fine from now on with regard to paper free billing.
BTW, I'm making an assumption from your name, but 1972 was a great year to be born in, wasn't it? LOL.
- Did you by chance make your payment using the credit card and do it online ?
If so watch carefully for this:
The above is for the eCheck option but credit card is similar.
Missing to remove the checkmark from the box automatically resets you to autopay.
- I paid while logged in the first time after I got my paper bill. I have since contacted Hughesnet and had it changed back to paper bill and followed the directions that, GabeU pointed out. But, next billing cycle I start getting the pop ups saying they could'nt get payment from my CC. I have been a customer since March 29th of this year and have only gotten 1 paper bill. Not saying all the others times wasn't my fault,but since I followed the directions on how to pay without logging in, they shouldn't have kept me on auto pay. I can't use Chat Support, which make no sense to me at all, don't have a phone so I can't just call and talk to anybody, and now I can't even send an Email support ticket because of the error page.
I'm sure when the reps come back on tomorrow morning one of them will look into this.
It would help to post either a case number from a prior call, or the serial number located on a sticker on the back or bottom of your modem. DO NOT post your account number (SAN), the one that starts with DSS. Never post that number on the boards, nor your phone number or email address. Just either a case number or modem serial number, or both if you like. The reps will use this info to locate your account.
- I hope so. Yes I am mad, but I am very willing to work with them and get this right as long as they still don't expect me to have it paid by the auto pay date, it's just not possible. Other than the paper bill and auto pay problems, I have nothing bad to say about Hughesnet. I love the service. I had ATT DSL prior to this service but ATT messed me over and stopped servicing my area. But, Hughesnet is by far much faster than DSL. Download allowance could improve but I manage. $30 a month DSL I had 150GB's. And all the case #'s are in my post. Think it was 3 of them I gave.
Ah, yes they are. I forgot that you had included them there. They should be able to locate your account easily with those. I'm reasonably sure they will be able to straighten the paper free billing issue out. I'm sure they will look into the credits, as well. Good luck.
The above is from one of the "pay without logging in" pages.
That box is checked by default.
Actually, I think when you uncheck it the first time, it remembers it each subsequent time, at least it has for me. I haven't had to uncheck it since the first time I paid that way, but you can be sure that I always make sure to check it anyway just in case.
I could possibly see it remembering a preference after a log-in but doing a "one time payment without logging in" has always displayed the default values for me including that infernal checkmark that has tripped up so many people.
