Forum Discussion

xiaojinjiang520's avatar
xiaojinjiang520
Sophomore
5 years ago

Bill is more than what the representative offered

I called on 8/4 try to connect the internet and the representative offered me $19.98 per month.And he guaranteed the price going to be the same for two years .But now it charged $59.99.I called the customer service,they denied what they offered me.So I wonder if anyone in the company can fit the problem!!!
Billing
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Have you checked your bill to see what the charges are?  The HN reps on this site will be back on Tuesday and they can look into what's going on. 

    • xiaojinjiang520's avatar
      xiaojinjiang520
      Sophomore
      5 years ago
      I called the customer service,they just told me $59.99 is the monthly plan payment.But before I connect the internet,the representative told me my monthly payment is $19.98 if I make deal with him at 8/4. And he said there won’t be any other charges.
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        Right, I understand. But there are other charges such as taxes, for example, and other thinga. This is why I suggested you check your bill. But if you don't mind waiting, the reps here will be back Tuesday and hopefully they'll be able to figure things out for you.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi xiaojinjiang520, 

     

    Thank you for waiting, your sales call review has completed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to go over the details.

     

    -Liz

  • xiaojinjiang520's avatar
    xiaojinjiang520
    Sophomore
    5 years ago
    I need internet for my kid schooling,so I chose HughesNet and give it call.The repressive offered me 19.98 dollar per month and he guaranteed it going to be the same price every month if I make deal with him at the day I called( it was August 4th). And I confirmed with him several times about if the price going to change in two years and If any other charges going to be added .He’s answer is very sure $19.98 is the final price for me.Yes,the first month was$19.98plus tax.But the second month jumped to $59.99.I called to the customer service and talk to the Supervisor.But so disappointed. The supervisor keep denying their worker used to offered that price . And he pointed that I was the one miss understood. I knew how to pronounce $19.98 and $ 59.99. I request them to review the phone records at 8/4.But he refuse and sent me on this website. I want someone from this company can review the phone records.And find out who is the one worked with me on 8/4. Fix the problem for me!!! Because lying to customer to get the contracts is fraud.Nobody like to be fooled by others!!!
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      The reps here can check all this for you next week. 

      EDIT: since your sales call was about a month ago, the reps on this site can pull it and check to see what the salesperson said and what you said.  

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      5 years ago

      To allay confusion and receive proper help, only one topic per issue is necessary.

       

      The reps will likely combine this topic with the other.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning xiaojinjiang520,

     

    Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations. To clarify, our lowest service plan starts at $59.99.

     

    I'll post back once I get the results.


    Your patience and understanding are much appreciated.

     

    Thanks,

    Liz

    • xiaojinjiang520's avatar
      xiaojinjiang520
      Sophomore
      5 years ago
      I understand you told me about the $59.99plane.BUT IT WAS NOT THE SALE REPRESENTATIVE TOLD ME!!! HE GUARANTEED ME $19.98 PER MONTH!!! DO PLEASE CHECK THE SALE CALL ON8/4. AND I NEED THE NAME OF THE SALE REPRESENTATIVE!
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        The only call they can pull for you is the one you made prior to subscribing. They can check notes about other calls, if available, but that's it. And they will not provide you with the name of the representative. 

         

        xiaojinjiang520 wrote:
        I understand you told me about the $59.99plane.BUT IT WAS NOT THE SALE REPRESENTATIVE TOLD ME!!! HE GUARANTEED ME $19.98 PER MONTH!!! DO PLEASE CHECK THE SALE CALL ON8/4. AND I NEED THE NAME OF THE SALE REPRESENTATIVE!