Dropbox and Data
Finding that my expectations for internet are high. I use a ton of data for school, and my wife uses a ton for work. it has been a little over two years for us on Hughesnet. Now the first year was a total nightmare with equipment failing and (LOL) Falling off the house. I found most my help within the fourms as calling in was a total waste of time. With that being said, and all the service issues corrected, I have learned a few tweeks. I am on here today because I absolutly can not get my wifes dropbox account to work anymore. Here is what I have done so far: 1. uninstalled and reinstalled 2. changed the bandwith settings 3. allowed full network speeds 4. (worked for two days) Alotted 2,500mbps download and 1,500mpbs upload I am out of ideas. I have also tried to load from the browser (safari, chrome, and opera) I can't even get to the website via brower as the conection seems to not exist. I a feeling that this is not a Hughesnet issue, because we are forced to all work and play from home. I used Dropbox support and of course they blame hughesnet? What are your thoughts? Thanks, RobSolved16KViews0likes21Comments
I need to get in contact with Hughesnet about data loss. One day into my data cycle and data is gone
So this has happened three months in a row now. I'm in a computer field so i don't want to waste time with all the "Well are you sure you know what is using internet." because I am. The answer is there is no possible device in my house still using the internet and we are already at 0% on our 30GB data plan. I've notice Hughesnet is pinning a lot of data loss advice posts, almost like they know this problem is internal and a lot of people are having this issue but they don't want to deal with it and they hope people just believe they are the ones at fault. I just want to get in contact with someone at Hughesnet who can start running tests and determine what they need to do to fix this issue. I know for a fact it is on their end, especially after reading many related posts here. If I need to give any info on here to get started let me know. Also I will need to be alerted to where Hughesnet is contacting me, if they try by email they might try going to one I don't use often. Thank you, community members!Solved12KViews0likes19Comments
Dish DVR Hopper and HN
I want to understand how the DVR uses my data or when not use it. If I record a live show and go to another channel is it using my internet? How about recording a program at a later time? Using on demand... Any help on saving internet would be great!Solved11KViews0likes7CommentsWould Love to Have Daily Caps Back
It's wonderful to have higher speeds with Gen5, but that just means blowing through data faster. I'd love to have the ability to configure a daily cap on data usage. That way it can't be blown away for the month by one renegade user on the network. I had someone use 10 GB of service plan data, plus 30 GB of bonus zone in a single 24 hours!9.1KViews0likes2CommentsPoor internet quality
This is the absolute worst internet service I have ever had. Data speeds are slow whether I have data left or not. Any ideas on canceling service ? I have already looked into other providers in my area. Tired of paying so much for internet that never works.7.6KViews4likes2Comments
Data usage report.
I would like a detailed report on my data usage. For last month and this month. I believe I am missing 3GB of data. so I would like to compare my records with the ones you guys have of my account. I talked on the phone and the lady told me to come here to get a report on my data usage. For some reason, she didn't has the access to give it to me? even though she was reading to me my data usage day by day. so I would love to see that report on my data. My first month was up and everything was great I went to check my data usage and apparently I used 8GB of data before even waking up? maybe it was an update on my computer. but the oddest thing was that I never started at 30GB I only started at 27GB for the beginning of the month and I go to look at last months data usage. and there was 3GB for Jun9 then Jun10 comes around the beginning of my new data cycle and it starts with 27GB. That's why I would like to see my detailed data usage. thanks.Solved6.1KViews0likes7CommentsLast month my remaining data increased on certain days?
I became a HughesNet customer / satellite internet user for the first time on April 2nd. For the first 2weeks I had certain days where my remaining data (both Plan Data and Bonus Data) would increase; sometimes back up to the full 20GB on my plan. I've included snap screen pics of my usage history and at the top it says Used but at the bottom it says Remaining (highlighted) for the same #. I didn't understand the calculation process, but the results were sure in my favor. I thought "Wow internet data must stretch longer than mobile data." Come April 17th the usage chart showed we had 20GB of remaining Plan Data. That made me think we could switch down to the 10GB plan. When I did (April 18th) the data ran out in no time - even though we didn't add any devices/services or change our browsing/streaming habits. I called Hughes to find out what had changed to increase the amount of data we were losing daily. Unfortunately the foreign girl I talked to did not understand what I was asking and 45 minutes later I had 3 free data tokens and her brilliant advice to switch my TV from the 2.4G Network to the 5G, but no real answers. By the 23rd we were out of Plan Data. So the beginning of this month I changed back to the 20GB plan. And despite the fact that I REMOVED some devices and RESTRICTED data to certain apps, we ran out on the 11th! I've made some more changes but with such a leak I refuse to buy tokens that might last an hour or 2, so I'm waiting for the 1st when we re-up to see how fast the GB's will go now. This means we've paid for "high speed" internet but since the 12th we've had to use the degraded Data for Dummies speed internet 😒 Can anybody explain this phenomenon?Solved5.7KViews0likes7Comments
False data usage
So, I’ve had the modem unplugged completely and been collecting dust on my desk since suspending service 3 months ago. The suspension lifted the beginning of this month, I was immediately charged, I still didn’t hook up the modem because I’m using a much better provider now. But some how, I got a notice that I only have %20 data left...... How the heck have I used any data at all if my modem hasn’t been hooked up.... at all!! Can’t wait to pay my last bill and leave this company without a cancellation fee. HUGHESNET, you suck!4.4KViews2likes2CommentsBilling , Data Cycles Different
It would seem to me the billing, data cycles should coincide. My billing cycle resets in 26 days, my data cycle in 21 days . Since both started on the same day (a new account) . What am I missing ? I did have a Gen 5 account before the Gen 6 instillation. ThanksSolved3.5KViews0likes2Comments
False data usage
So, I’ve had the modem unplugged completely and been collecting dust on my desk since suspending service 3 months ago. The suspension lifted the beginning of this month, I was immediately charged, I still didn’t hook up the modem because I’m using a much better provider now. But some how, I got a notice that I only have %20 data left...... How the heck have I used any data at all if my modem hasn’t been hooked up.... at all!! Can’t wait to pay my last bill and leave this company without a cancellation fee. HUGHESNET, you suck!
