New Customer, HUGE MISTAKE
I’m a single father with four kids, their mom just passed away, I have my hands full and can’t afford to spend all day fixing your problems Hughes. I had problems with the last Internet service provider that I’ve been using for five years just recently the problem being customer service. This was a mom and pop company so I thought to my self, maybe I should go to the larger company that has more employees they could assist me…. The absolute biggest mistake of my life!! How on earth is a company this large able to scam so many people? And when I say scam yes, it’s a scam. Here’s why… I just got service installed two days ago. I still have no Internet! When the technician was out here, who by the way, was the nicest guy and did a very good job, he said everything looks good and left. I wondered why he was rushed! He probably knew! So I got on my laptop to start some work and nothing. I called customer service and they said that there was an issue that the technicians were working on. Are you kidding me? I should check it tomorrow morning and then call back. What!!!!? I got online in the morning and nothing. I was told to use the app to get in contact with tech support it’s easy… Nope!!! Not one thing is easy with this company, except getting screwed over! So I contacted tech-support. We stayed on the phone for about 30 minutes and trying to run test nothing. What’s funny is they want you to run their test and no one else’s test, so when I get on the app on my phone and run a test it’s just perfect. I got green checkmarks, but then when I try to pull up a webpage, nothing. So he is recommending that I go to the next level of tech-support. “I’m sorry sir someone will get in contact with you in 24 to 48 hours.” Dumbfounded at this! Oh and you better be prepared to sit by your phone for 48 hours because if you miss the call, they give you a return call number that is 866-855-2275… yeah it’s a fax number. Why, because they have so many problems the phone line will be overloaded with people calling them. Why give a phone number to call back if it doesn’t work? It’s a scam. So out of frustration I called it and asked to cancel my service and I was asked a couple of times if I would agree to let TECH SUPPORT FIX THE PROBLEM FIRST! Why five minutes after I agreed to do this I get this text my service has been scheduled for cancellation. Scheduled? Get this, it’s after the 30 day mark. Not surprised one bit! Listen, I’m not going to do the work for your tech-support. It’s your job. This is an issue. I’m not going to sit around all day running test and uploading crap. The installer was in my home, disrupted my entire day and said the We are good to go! I’ll let you in on a little secret, when he walked out of my door I should’ve been good to go. Anything other than good to go? It’s a scam and a lie. Twist the words, however, you want to you screwed me over. From the initial phone call I was lied to. You were dishonest about the service speeds, dishonest about the availability, dishonest about the customer support that’s supposed that will be there for you. I’m not that way, believe me when I say I refuse to be dishonest on social media in letting everyone know how you are screwing hard working families and this single father out of what little money we have.
COVID-19 and HughesNet...
Though I understand there are situations out there where changes could help, I really hope that HughesNet doesn't do anything too drastic, or at least not data wise. A lot of people are asking on various social media sites about abandoning the high speed data caps. I simply can't imaging how bad the system would get were that to happen. It could, and likely would, slow to an absolute crawl. :(Online Distance/Lag Calculator
There have been numerous discussions talking about lag time in these forums, but never something that allows you to actually figure it out. So I started the process of throwing together a simple javascript-driven page that allows you to calculate the overall signal distance and lag time: Distance and Lag Time Calculator. Basically you just enter your satellite. either your gateway or beam#, and your location. It's supposed to auto-fill your location if you leave it blank, but it doesn't work just yet... in progress. It's been quickly thrown together so I haven't prettied it up yet. Mostly in the process of getting the guts to work the way it should. Not sure what the admins think of having something like this available. I may be wrong, but I'm pretty sure the underlying information is out in the open somewhere. Leave it up? Take it down? Slap me for having too much time on my hands? Other comments?It's National Have Fun at Work Day!
We try to have fun everyday. It helps keep us sane, but I guess these pictures don't really support that. Dinosaurs make terrible install technicians. They never have ultra-rare steak sandwiches... Everyone is too scared to play against me in foosball. Sometimes I have to jog the stress away. What do you all do to lighten the mood at work? -Liz
