Not working
Hello all, so last month I couldn't get wifi to work, thought oops forgot to pay the bill. Well I didn't. It said I had went over on GB and could buy a token. I had 4 days so nah. Got busy with life and it never worked the payment for this month was paid but till today I couldn't get WiFi couldn't get into my account nothing. So I emailed asking for the past few weeks get credit since I was unable to use and it shows on the account. I read many stated the same issue I have been having
Poor customer service
The speed of internet is slow so I called customer service to increase speed. The new price is much higher than Xfinity. Then I asked when will my contract expire. I was told after 1 year. So I went back to Xfinity. Now they are telling me about a $220 charge for breaking contract. Hughnet is penalizing me for their customer mistake? Its an unfair practice and absolutely horrific customer service. Do not join Hughnet...speed and custo.er service are extremely poor!
Not worth it!
I don't recommend Hughesnet. Service is overpriced and unreliable, customer service reps are not knowledgeable, and hard to understand as most of them do not speak English as their first language. It doesn't matter how much you pay per month you will never get unlimited high speed Internet. Period.Rebate ?
What a joke the rebate is . I've had to mail receipts off and such before for rebates but talk about trying to make something harder to get than it's worth . Tell me that isn't by design . Can't wait till this contract is up with this lame, slow, data cheating , sometimes outages, company that just seem to oversell their data packages to everyone when the they don't really have that much data 🙄Service & billing
I made my first monthly bill yesterday & I am truly upset, I am on SSI & don't even make a $1000 month when I signed up for Hughes net I thought it was going to be a great thing I only received Internet & WiFi. I explained to her I was on SSI & I could not pay a large bill & she was very supportive said she would do all she could do & my sign up fee wasn't even $15 she said I had free installation fee $100 gift card, the gift card I tried to receive it you have to have 2 bills when the guy came to install for me he gave me no bill so I have not been able to get that & the no installation fee that was a bold face lie because my first bill is supposed to be $64.98 for 12 months then it will go up to 89.98 but yesterday i look at the bank & they took out $163 from my account I called & he said it's for the equipment no one told me I had to pay for equipment but that's how they feel you in because most people consider NO installation fee. Plus the service is not high speed at all & I ran out of my gigabytes. I hope no one falls for what I did she lied to me or was not honest about everything just to make a sale. These companies take advantage of people that can't afford it.
Very, very poor support
Had Hughesnet installed this morning. Big mistake. Support was terrible. I spent 3 hours on my cell phone with them as now my Hughes home phone will not work. Internet speed is: Download 2.13 Upload 1.08 . The agents had no idea how to fix, they kept putting me on hold so they could ask supperiors how to fix. Refused to send me to level 2 support so they could assist. So sorry I switched. They told me someone would be out in 2-3 days.Agent told me installer put modem in basement by computer and that was wrong? Also have extender but to them that didn't matter. If I want to discontinue I must pay $400? Never recomment this provider again.Hughesnet is a total rip-off
Worst company I have ever dealt with for Internet. Woman lied and said 100gb a month would support 3 tvs and 3 phones. I'm paying around 200 a month for extra tokens. Loved that Xmas sale ..buy one get two free but forgot to mention they tripled the price. I'm just waiting for a call. They even control what words you can use
