Help Please – Download Speed < 8 Mbps on Gen5 for WEEKS
Well I’m back again – fora few days my download speeds had recovered to normal (15-30 Mbps), but now I am back to less than 8 Mbps. My "work day" download speeds are now generally less than 8 Mbps and often around 1 Mbps! Early mornings and very late evenings speeds can be as high as 30, but I don’t work at night or before 8AM. Simple, low resolution, 5 minute, YouTube videos take 10-15 minutes to watch. This has been going on since January 3d. Here is what I have done to chase this problem down: Rebooted modem and checked speed = no change Powered off modem for 10 minutes = no change Repeated above wired directly to my modem (HT2000W) = no change I have run 90 download speed tests using testmy.net since January 3d and my average speed is 8.18 Mbps! You can see my test results at https://testmy.net/quickstats/stanleytpig I contacted Hughesnet support via chat on January 3d (Lulu Carette, case number 108575566), checked everything I was told to check, did everything I was told to do, the chat took over an hour after which timeI was told that I would be raised to engineering level support and that I would receive a call within 72 hours. I remaind at home avaliable 24 hours a day for SEVEN DAYS and did not recieve a call duing that time. Over two weeks later I received a call back, butI was not home and the caller left a call back number. I called back the next day only to fine that the “call in code” had expired and I could not speak to anyone. I have also tried the speed tests on the Hughesnet website which yielded very weird results, like taking 3-4 minutes to download the 12 meg file and speed results given are > 200 Mbps! Not possible! Web speed tests range from around 1 to 4 seconds – mostly greater than 2 seconds My system is: Gen5 (EcoStar-19-NAD); Gateway ID 15; Beam ID 71; Satellite Receive Signal Strength 99, modem HT2000W, two Windows 10 PCs (wireless and/or ethernet); 30/50 Meg plan that costs $87/per month. I have been with Hughes since 2001 – that’s 17 years and I have literally done everything that I can think of to make system work as advertised (e.g., highspeed internet and at least 60% of the advertised 25 Mbps, or 15 Mbps and 8 Mbps is not even close). It would be really nice if someone could fix this problem – perhaps one of those talented techs like Liz or Amanda could be cajoled into looking into my problem – I would greatly appreciate it. Regards to all - SkipSolved17KViews0likes12Comments
H.N Fraud
My internet was set up two months ago Beginning was as slow as it is now. I was sold and told "great fast internet that I can stream videos and have my cameras connected to" "30gb of satellite data is the same as hundreds of LTEgb Data" I was then told my internet is slow because it is winter where I live. Now the weather is fine and they have confirmed the satilite is receiving a full signal. I spoke with 4 different tech support agents on the phone no one could help. I spoke with 2 people that said they were managers that sounded like they were in a bar they said they did "different' tests and to call back in a couple days if it didn't solve my issues. I called back talked to multiple tech support agents again that did the same things and that I had to tell them what was going on again and again and again. They then sent a tech to my business. They replaced every single piece of hardware and nothing worked to fix it. !!!!!!!!!!!!!!!!!!My speed is 0.02mbps Average!!!!!!!!!!!!! testmy.net gives me a download speed of 0.02 mbps with one device connected. The tech was here in person and got the exact same problem. Hey called tech support once again for me and was on the phone with them for an hour. They said no one has ever seen this and to wait two hours. I then called after I waited a whole 6 hours. I was sent to 3 different people and after an hour and a half made it to a nice manager that said he was going to wave my cancelation fee of almost $800 thats along with the $300 visa I was told I would get if I signed up. The manager sent me to an account manager that said I had to still pay the $800 Then he said I needed to go back to tech support AGAIN. I talked to three more people after that and was told now I need to wait two days again. This is outrageous. I have contacted legal counsel and will spend as much money as it takes to make sure I will not have to pay a cancelation fee for 0.02mbps average speed. Ive been lied to hung up on and transferred at least 30 times and everyone acts like they have no idea whats going on and pretends theres nothing they can do to help or that they don't know anyone that can help. THIS IS FRAUD. FBI AND BETTER BUSINESS BUREAU WILL NOT STOP RECEIVING PROOF OF FRAUD UNTIL MY INTERNET IS DISCONNECTED AND MY ACCOUNT IS DELETED I am a reasonable person and signed up for internet around 40mbps I am getting 0.02 thats 99.98% slower than the customer average. I am available anytime of the day or night. This is illegal. I signed a contract for a service that I am not receiving. You are going against the contract not me.12KViews1like20Comments
How to get tech support to listen?
My dish is loose. It will move a little left or right by touch, a strong wind, or apparently at will. I tried to explain this to the tech support people via phone, but they don't seem to listen. The result is that my signal strength that was running in the high 90s to 100 is now hovering in the mid 70s and sometimes lower. When it gets lower I go out and move the dish a little until I get the best reading on strength. I need a tech to come out, realign the dish and then secure it, but I can't get tech support to understand this. Why? They have had me reset the modem and then gave me some BS reason that the problem was due to bad weather in Idaho. All the while I was trying to get them to understand that the problem is with the dish alignment and it moving. How hard must I bang my head into the wall before the listen?Solved8.6KViews0likes16CommentsNew plans - price way up - data allowance way down...help?!!
We have had HughesNet for almost 2 years - was really tough to adjust to NOT having broadband, but we have been able to do pretty well. I look now and see that the plans that "our area" qualifies for and am in shock! Right now we have Gen 4 Ultra - 50GB Data and 50GB Bonus bytes. Now it looks like there IS not equivalent - the highest amount of Data is 30GB and the price went from $89 to $129? Wow - this is bad. I was never given the option of upgrading to Gen 5 - guessing that location matters - we are in rural North Carolina - and did not know there was a newer (and better??) modem that we could be using? Really need some help here - living on a fixed income, this is rapidly pricing itself out of our possibility. Can someone advise me? I would say I would call but that has been a lesson in torture - obviously the 'help' people - english is not their first language - and frustration mounts pretty quickly when simple things are constantly misunderstood. So starting here, hoping for some good info! Thanks! TrishSolved8.4KViews0likes7CommentsNew to Hughes Net and need help
As most of you know Hughes Net does not behave like normal wifi so I need a little help. Issues: No signals out of the house so wifi is dead when it rains or snows Amazon firestick KODI no longer works. Firestick is on 4K TV. Any help would be appreciated.Solved8.4KViews0likes6Comments
Feel like I was overcharged for my first month of Hughes internet coverage
When I called the customer support to get internet service through them the customer support had repeatedly told me my first month's bill would be $19.95 even, with no other charges. I was charged the $19.95 on 1/25, and I had only put $20 into my bank account for the first month. Later on 2/01 I was charged an additional amount of money that is not explained, nor was I told that I would be charged again. Since I had no other funds in my banking account at the time of the unspoken, unannounced, unknown about 2nd charge. My account became overdrawn. Now my account is in the negative. I also now have $40 extra to pay out for an unannounced improper second billing for the 1st month. I would like to be compensated the $40 I have been burdened with because of the hugesnet company in my words, fraudulently charging me. I would like some answers from customer support and hopefully straighten this atrocity done unto me out. Thank you for your time8.3KViews0likes11CommentsHelp Please
Because of covid-19 I now have 2 kids at home who need the internet for schoolwork.My problem is i owe a past bill of $45 thats due now. The chat room person told me i couldnt get one. I told them I could pay the total on april 3 but still they wouldnt help....i understand there are rules and bills have to be paid...but in light of whats going in the world today why cant hughesnet give people a break like other companies? there extra cost for families now with kids being home some peope cant work ect..... im just asking for a couple of weeks....5.1KViews0likes3Comments
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