Solar Edge Inverter Hughes Modem Comm Problem
I have a sporadic communication problem between the Solar Edge server and the Hughes modem. Foe many weeks no problem, then a complete failure of communication.I first disconnected the ethernet cable to the modem, waited, reconnected, still no communication. I rebooted the Hughes modem, this solved the problem.Solar Edge techs had told me all was good on the Solar Edge side, it had to be a problem with the modem side. I posted before about this, Hughes replied, and said all was good there. It appears not, as a reboot of the Hughes modem fixed the no comm problem. From a post regarding this - I am having a problem with my solar portal access with my modem according to Solaredge the LAN status shows a internet portal problem. I cannot view the data from the solar inverter. Please let me know the findings Thanks Solaredge wishes techs to check- Please see the details below for your reference. Kindly contact your internet service provider and open the ports below: LCD Inverter: TCP ports 22222, 22221 We will also need have the ISP whitelist (or grant network access to) these IPs: Destination Servers prod2.solaredge.com prodssl.solaredge.com should you need more immediate assistance, please contact us via chat at "solaredge.com/us/service/support.
Dashboard Indicating DNS Acceleration[N] Problem
For the past couple of months there has been a change in connection speed. I'm all too familiar with the reduction in speed when reaching the data cap but this is much, much slower than what is normally experienced. Speaking with Tech Support they would have me believe the only problem is reduction due to FAP but the problem occurs even when in the "Bonus Zone" time frame. Dashboard diagnostics, both currently and hourly, indicate an issue with DNS Acceleration[N]. The dashboard is also returning diagnostic codes. Chatting with tech support has gone back and forth. When experiencing the problem a couple of months ago, a representative told me their diagnostic came back with and indication ofBad Alignment suggesting something was happening with the dish, cables or the modem. I was told a field tech would need to come out and replace the equipment. They were supposed to contact us the following day to set up a time to come out but the call never came. When my spouse called later that evening, we learned that a work order had never been arranged. They once again ran a diagnostic but said that there wasn't a problem indicated aside from the FAP slow down. My spouse added to our data cap and things were running smoothly for a while. About 3 weeks ago, we had to reach out to tech support again when our service went out completely. This time there was a problem with the modem not updating and rebooting itself correctly. My spouse worked with tech support for about an hour and fixed the problem remotely. For the past several days, we are once again experiencing problems with pronounced slow down and dashboard diagnostic indications of DNS Acceleration[N] problems. When chatting with tech support, they once again have said the problem is FAP slow down but fail to acknowledge the DNS Acceleration[N]. They've said that during the slow down I should still be receiving a download speed of 1Mbps to 3Mbps however, when I have used the dashboard speed test I've got the following return: Yesterday I started seeing a Terminal Automated Re-Installation prompt on the dashboard. Even after initiating re-installation, the prompt still shows up. I'm not tech savvy but I'm also not stupid or unable to understand the limits of my data cap. I can tell a difference normal FAP slow down and abnormal FAP slow down. I also understand that if there is 25+GB remaining in the "Bonus Zone" that I should not be experiencing a slow down reading of 0.13Mbps. I'm not trying to be a problem customer but this is frustrating, I'm getting nowhere with tech support and I don't care for the condescending back and forth. Can anyone help me with this?
Intermittent Service since 5/28/23 (When My Service Renewed) - Stat Code 12.1.19
Since my service (data) renewed on 5/28/23 I have had an intermittent internet connection that can barely do anything. There has been a Stat Code 12.1.19 displaying since even though the System Status and System Information are both green. Periodically, the System Status will turn yellow or red. The weather in my area has been clear up until today - it is partly cloudy. I have tried calling support and using live chat but cannot sit on hold waiting forever to connect with an agent. If any agent on here sees this, can you please help me out?
