Dashboard Indicating DNS Acceleration[N] Problem

Mr_Mrs_Sexton 

The HughesNet reps on this site can help with this. They will be back Monday and they work regular business hours, though one or two are sometimes here a bit later. 

If they can't find your account based on your community username, they will request that you send them account information (such as account number or phone number associated with the account) privately. 

To give an update to anyone who might come across this thread or experience the same problem, I was sent a new modem.  

After hooking it up, the instructions that came with the modem said we would need to wait until all the lights on the front of the modem were on before it would work.  We waited but we never could get connected so we reached out to tech support.  The first response we got was that the weather was bad in our area and that we should call back when the weather had cleared.  The thing was, it wasn't raining and even if there were clouds in the sky, we've used our service during worse.  I get the impression that a lot of the tech support representatives simply don't like their jobs and had rather not talk with or listen to customers.  While understandable to some degree seeing as how customer service doesn't give you a lot of interaction with the happiest customers, being short with customers or trying to rush them out of your hair won't make a representative any new friends. 

The following day, my spouse reached out to tech support once again and they told us we had to hook up the new modem and wait 24 hours (in contrast to the instructions that said we would need to wait about 1 hour) before we could access the internet.  It is now on, connected and running smoothly.  It's only been connected for a few hours though.  I've got my fingers crossed and hope this will be the end of my problems.  I will try to come back and update again in a few days.  I want to help any other customer who experiences the same frustrating issue.  

I didn't need to wait a couple days.  The problem is still ongoing.

At 2:00 AM it started right back up again despite the new modem.  




I tried to run a speed test but after being stuck in a loading loop for more than 10 minutes I stopped trying to get the results.


I don't know what the problem is.  Maybe it's something to do with the dish itself. I only know that I'm the only one on the computer at this hour, the weather is not bad, I still have data in my "Bonus Zone" but I can barely get pages to load right without getting stuck in a loading loop or needing to be refreshed and watching videos even on the lowest quality settings is basically impossible.  We've been HughesNet customers for several years now and are very familiar with the drop in speed associated with the Fair Usage Policy, the reception problems that can be experienced with bad weather but this isn't what the service is normally like under the same conditions and it's not something I can fix on my own.  

Trying to run the speed test again gives me this:



Just to show a refreshed look at the current and hourly diagnostics at 3:00 AM:


I would just like it fixed so I can get back to enjoying the service I'm used to.

Just after making the above post, I go to YouTube and this is what I get:


I mean, what is this?