Forum Discussion

10zackt's avatar
10zackt
Freshman
3 months ago

Modem only LAN and Power

I came home today and my wifi kept going in an out. I reset the device and removed the cables and reinserted. And now it only shows the two lights any help will be appreciated.

Data Management
modem
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 months ago

    Leave the modem plugged in so the reps here can attempt to contact it remotely to run diagnostics and get back to you with next steps.  I think you're not supposed to reset the modem unless told to do so by a tech, btw.

    • 10zackt's avatar
      10zackt
      Freshman
      3 months ago

      Hello! I was able to get it connecting again. Whole I agree with you since it ls proprietary systems, I only did so due to being a system admin myself. Figured I wouldn’t waste peoples time with the common troubleshooting solutions 

  • Decaridorkyn's avatar
    Decaridorkyn
    New Member
    2 months ago

    How did you exactly fix this? They told me it’s the rain.. it’s barely raining.. and can’t get me a tech for over 9 hours. My wife has been out for 12 already 

    • 10zackt's avatar
      10zackt
      Freshman
      2 months ago

      If there’s no SAT symbol lit up, I let mine power cycle. You need to let the modem/router be unplugged for about 5 minutes. Click a few buttons while it’s unplugged to ensure all power is out.