Status code 22.3.19
At first I was getting a green status indicator but none of our phones or tvs could connect although it was showing internet access and then suddenly it switched to a red status code of 22.3.19 and no one being able to connect and it also saying no internet connection. There is no bad weather and this actually happens at least twice a day. It usually comes back after 30 min to an hour but this time, nothing! 😩
Dashboard Indicating DNS Acceleration[N] Problem
For the past couple of months there has been a change in connection speed. I'm all too familiar with the reduction in speed when reaching the data cap but this is much, much slower than what is normally experienced. Speaking with Tech Support they would have me believe the only problem is reduction due to FAP but the problem occurs even when in the "Bonus Zone" time frame. Dashboard diagnostics, both currently and hourly, indicate an issue with DNS Acceleration[N]. The dashboard is also returning diagnostic codes. Chatting with tech support has gone back and forth. When experiencing the problem a couple of months ago, a representative told me their diagnostic came back with and indication ofBad Alignment suggesting something was happening with the dish, cables or the modem. I was told a field tech would need to come out and replace the equipment. They were supposed to contact us the following day to set up a time to come out but the call never came. When my spouse called later that evening, we learned that a work order had never been arranged. They once again ran a diagnostic but said that there wasn't a problem indicated aside from the FAP slow down. My spouse added to our data cap and things were running smoothly for a while. About 3 weeks ago, we had to reach out to tech support again when our service went out completely. This time there was a problem with the modem not updating and rebooting itself correctly. My spouse worked with tech support for about an hour and fixed the problem remotely. For the past several days, we are once again experiencing problems with pronounced slow down and dashboard diagnostic indications of DNS Acceleration[N] problems. When chatting with tech support, they once again have said the problem is FAP slow down but fail to acknowledge the DNS Acceleration[N]. They've said that during the slow down I should still be receiving a download speed of 1Mbps to 3Mbps however, when I have used the dashboard speed test I've got the following return: Yesterday I started seeing a Terminal Automated Re-Installation prompt on the dashboard. Even after initiating re-installation, the prompt still shows up. I'm not tech savvy but I'm also not stupid or unable to understand the limits of my data cap. I can tell a difference normal FAP slow down and abnormal FAP slow down. I also understand that if there is 25+GB remaining in the "Bonus Zone" that I should not be experiencing a slow down reading of 0.13Mbps. I'm not trying to be a problem customer but this is frustrating, I'm getting nowhere with tech support and I don't care for the condescending back and forth. Can anyone help me with this?New Customer, HUGE MISTAKE
I’m a single father with four kids, their mom just passed away, I have my hands full and can’t afford to spend all day fixing your problems Hughes. Ihad problems with the last Internet service provider that I’ve been using for five years just recently the problem being customer service. This was a mom and pop company so I thought to my self, maybe I should go to the larger company that has more employees they could assist me…. The absolute biggest mistake of my life!! How on earth is a company this large able to scam so many people? And when I say scam yes, it’s a scam. Here’s why… I just got service installed two days ago. I still have no Internet! When the technician was out here, who by the way, was the nicest guy and did a very good job, he said everything looks good and left. I wondered why he was rushed! He probably knew! So I got on my laptop to start some work and nothing. I called customer service and they said that there was an issue that the technicians were working on. Are you kidding me? I should check it tomorrow morning and then call back. What!!!!? I got online in the morning and nothing. I was told to use the app to get in contact with tech support it’s easy… Nope!!! Not one thing is easy with this company, except getting screwed over! So I contacted tech-support. We stayed on the phone for about 30 minutes and trying to run test nothing. What’s funny is they want you to run their test and no one else’s test, so when I get on the app on my phone and run a test it’s just perfect. I got green checkmarks, but then when I try to pull up a webpage, nothing. So he is recommending that I go to the next level of tech-support. “I’m sorry sir someone will get in contact with you in 24 to 48 hours.” Dumbfounded at this! Oh and you better be prepared to sit by your phone for 48 hours because if you miss the call, they give you a return call number that is 866-855-2275… yeah it’s a fax number. Why, because they have so many problems the phone line will be overloaded with people calling them. Why give a phone number to call back if it doesn’t work? It’s a scam. So out of frustration I called it and asked to cancel my service and I was asked a couple of times if I would agree to let TECH SUPPORT FIX THE PROBLEM FIRST! Why five minutes after I agreed to do this I get this text my service has been scheduled for cancellation. Scheduled? Get this, it’s after the 30 day mark. Not surprised one bit! Listen, I’m not going to do the work for your tech-support. It’s your job. This is an issue. I’m not going to sit around all day running test and uploading crap. The installer was in my home, disrupted my entire day and said the We are good to go! I’ll let you in on a little secret, when he walked out of my door I should’ve been good to go. Anything other than good to go? It’s a scam and a lie. Twist the words, however, you want to you screwed me over.From the initial phone call I was lied to. You were dishonest about the service speeds, dishonest about the availability, dishonest about the customer support that’s supposed that will be there for you. I’m not that way, believe me when I say I refuse to be dishonest on social media in letting everyone know how you are screwing hard working families and this single father out of what little money we have.How do I set up a new hughesnet email?
Im a new customer since 3/06/2023 and Ive been trying to set up/get a hughesnet email and Ive followed the instructions for doing so BUT its not giving me the option as descibed in the instru.Ive tried calling customer service and chat support for help and couldnt get any help a couple didnt know what I was talking about Im very frustrated to the fact Im a new customer and I want to get the best of my new service and I would love to have a hughesnet email account when i click on the myemail it redirects me to a connecting to ordering system to log in with my credentials when i do it tells me their wrong when i know for a fact they are not this is whats in the address barhttps://auth.myhughesnet.com Im totally confused frustrated no one will help me Ive tried everything Jenn.
