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Carolinagirl's avatar
Carolinagirl
Freshman
2 years ago
Solved

How do I set up a new hughesnet email?

Im a new customer since 3/06/2023  and Ive been trying to set up/get a hughesnet email and Ive followed the instructions for doing so BUT its not giving me the option as descibed in the instru.Ive tried calling customer service and chat support for help and couldnt get any help a couple didnt know what I was talking about Im very frustrated to the fact Im a new customer and I want to get the best of my new service and I would love to have a hughesnet  email account  when i click on the myemail it redirects me to a connecting to ordering system to log in with my credentials when i do it tells me their wrong when i know for a fact they are not   this is whats in the address bar https://auth.myhughesnet.com  Im totally confused frustrated no one will help me Ive tried everything Heres a screenshot of the page that comes up for me

Jenn.

  • Hi again,

    It has been six months and I have just learned to put up with this and upgraded my service to account for constantly having to reload pages that freeze and videos that get stuck, recently my phone line has had a hum on it and people say that they are having a hard time hearing me, the grounding rod that the telephone demarcation box is attached to is very old and in a very bad place so its always been my plan to replace it...

    I also have a new computer and a newer operating system but I'm still having the same problems.

    When my satellite dish was installed the installer hooked up the ground wire for the incoming signal cable to an old propane line that just disappears into the foundation, this house was built in 1940 and I have no idea how old that propane line is but due to corrosion issues and the fact that it could have a plastic coupler or some kind of rubber seal in it somewhere (which would not make it a good grounding point) I've always suspected it as being a possible problem to the Internet being slow here.

    So... to get to the point... to solve both problems I drove an eight foot long galvanized 5/8" thick grounding rod into the ground behind the satellite dish and ran a new ground wire for the signal cable and hooked it up to the new grounding rod, the service is working amazingly well now videos are streaming like they should and I only have to reload things every once in a while, I'm going to see how things go but I may downgrade my service back down if I end up not needing the bandwidth.

    It is hard to quantify how much money and time this has cost me all over an installation error, if I really wanted to pursue this it would probably end up costing HughesNet a lot of money, but that is more time and effort than I'm willing to put into a billing issue so I'm just going to let this go as a learning experience.

    My advice to everyone that is having slow Internet problems though is that if you can't get any kind of resolution within a month or two get a technician to come out and take a look at things if you don't know how to fix them yourself, don't put up with it as long as I did.

13 Replies

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  • GabeU's avatar
    GabeU
    Distinguished Professor IV

    I would try clicking on the 'My Email' button at the top of the page and see if it goes to an email address with the same sign on credentials as your HughesNet Support Community account. It's been many years since I've set up a HughesNet email, but I thought the main email address is auto populated when you set up the account to sign in, like for here.

     

    If I'm wrong on this, my apologies.

    • It never auto populated an email and when I do click on the email tab it takes me to a  " connecting to ordering system" the page says and when I do validate my credentials it tells me wrong credentials and it's not   idk I'm all confused with this Thank You Gabe for your help 

      • GabeU's avatar
        GabeU
        Distinguished Professor IV

        Carolinagirl 

         

        The reps should be able to help get it all straightened out, but it's likely that you won't see a reply from one until at least Monday, as the reps are normally on from about 9AM to 6PM EST, Monday through Friday. 

         

        On a separate note, you may also want to consider setting up an email with one of the more popular free services, like Google Mail, Yahoo Mail or Outlook (Microsoft), even just for the sake of having a backup. With the aforementioned offerings being free and also tending to be more full fledged than those offered by ISPs, ISP based email, like from HughesNet, is being used less as time goes on, and many ISPs are doing away with their email because of that. It's probable that there will come a time when HughesNet will do the same, though it could still be a long time from now.

         

        That's just a suggestion though, and nothing against HughesNet's email.

    • No it didn't give me the options of setting up an email  my Gmail is what's listed and and didn't give me the options of setting up a hughesnet email  I've tried everything Thank You thou

       

      • maratsade's avatar
        maratsade
        Distinguished Professor IV

        Are you logging into this community using Gmail or do you have a HughesNet login? EDIT: if the latter, try using those credentials to access your HN email account. 

         

        The reps will be here tomorrow and hopefully you will hear from one of them then.  Stick to this thread -- any other threads you create are unnecessary and will likely not get responses from the reps. The Tech Support section is the most appropriate for your question. 

  • I am probably beating a dead horse at this point... But, you may totally want to consider using a "third party" service such as Google, or, Outlook/Live/Hotmail/WHATEVERITSCALLEDTODAY from M$.

    I would not trust in ISP provided email lasting much longer...  Aside from security issues, it's not really a selling point like it was back in the 90's.

     

    Honestly I strongly suggest anyone using Hughesnet email to stop doing so, and shift towards another provider, and update your contact information on all your web-logins.

  •  i am having the same problem it tells me my username or password is wrong and i checked its not so i can't log into mail also i can't connect my vizio smart tv to my wi fi so i can use netfles

    • maratsade's avatar
      maratsade
      Distinguished Professor IV

      For higher visibility, you may want to start new threads -- just go back to the main page for Tech Support , start a new topic by clicking on the blue button labeled +Start a topic, and explain the problems you're having. You should start two different topics, one for your email issues and one for the smart TV issue. 

    • GabeU's avatar
      GabeU
      Distinguished Professor IV

      If you haven't yet set up your email, I wouldn't bother. I'd go with one of the more popular free options, like Gmail, Yahoo Mail or Outlook.com. Like most other ISPs, HughesNet is likely to shut down their email service soon.

       

      If you had set it up and you've been using it, and this is something new, that's a different story, and I hope you can get it straightened out. If this is the case, you should follow maratsade's instructions about starting a new topic.

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Im a new customer since 3/06/2023  and Ive been trying to set up/get a hughesnet email and Ive followed the instructions for doing so BUT its not giving me the option as descibed in the instru.Ive tried calling customer service and chat support for help and couldnt get any help a couple didnt know what I was talking about Im very frustrated to the fact Im a new customer and I want to get the best of my new service and I would love to have a hughesnet  email account  when i click on the myemail it redirects me to a connecting to ordering system to log in with my credentials when i do it tells me their wrong when i know for a fact they are not   this is whats in the address bar https://auth.myhughesnet.com  Im totally confused frustrated no one will help me Ive tried everything Heres a screenshot of the page that comes up for me

Jenn.

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Im a new customer since 3/06/2023  and Ive been trying to set up/get a hughesnet email and Ive followed the instructions for doing so BUT its not giving me the option as descibed in the instru.Ive tried calling customer service and chat support for help and couldnt get any help a couple didnt know what I was talking about Im very frustrated to the fact Im a new customer and I want to get the best of my new service and I would love to have a hughesnet  email account  when i click on the myemail it redirects me to a connecting to ordering system to log in with my credentials when i do it tells me their wrong when i know for a fact they are not   this is whats in the address bar https://auth.myhughesnet.com  Im totally confused frustrated no one will help me Ive tried everything Heres a screenshot of the page that comes up for me

Jenn.

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This is a step-by-step walkthrough on how to submit your Hughesnet Rebate.

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How do I set up a new hughesnet email?","moderationData":{"__ref":"ModerationData:moderation_data:139835"},"body":"

I would try clicking on the 'My Email' button at the top of the page and see if it goes to an email address with the same sign on credentials as your HughesNet Support Community account. It's been many years since I've set up a HughesNet email, but I thought the main email address is auto populated when you set up the account to sign in, like for here.

 

If I'm wrong on this, my apologies.

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I would try clicking on the 'My Email' button at the top of the page and see if it goes to an email address with the same sign on credentials as your HughesNet Support Community account. It's been many years since I've set up a HughesNet email, but I thought the main email address is auto populated when you set up the account to sign in, like for here.

 

If I'm wrong on this, my apologies.

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It never auto populated an email and when I do click on the email tab it takes me to a  \" connecting to ordering system\" the page says and when I do validate my credentials it tells me wrong credentials and it's not   idk I'm all confused with this Thank You Gabe for your help 

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It never auto populated an email and when I do click on the email tab it takes me to a  \" connecting to ordering system\" the page says and when I do validate my credentials it tells me wrong credentials and it's not   idk I'm all confused with this Thank You Gabe for your help 

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Carolinagirl 

 

The reps should be able to help get it all straightened out, but it's likely that you won't see a reply from one until at least Monday, as the reps are normally on from about 9AM to 6PM EST, Monday through Friday. 

 

On a separate note, you may also want to consider setting up an email with one of the more popular free services, like Google Mail, Yahoo Mail or Outlook (Microsoft), even just for the sake of having a backup. With the aforementioned offerings being free and also tending to be more full fledged than those offered by ISPs, ISP based email, like from HughesNet, is being used less as time goes on, and many ISPs are doing away with their email because of that. It's probable that there will come a time when HughesNet will do the same, though it could still be a long time from now.

 

That's just a suggestion though, and nothing against HughesNet's email.

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The reps should be able to help get it all straightened out, but it's likely that you won't see a reply from one until at least Monday, as the reps are normally on from about 9AM to 6PM EST, Monday through Friday. 

 

On a separate note, you may also want to consider setting up an email with one of the more popular free services, like Google Mail, Yahoo Mail or Outlook (Microsoft), even just for the sake of having a backup. With the aforementioned offerings being free and also tending to be more full fledged than those offered by ISPs, ISP based email, like from HughesNet, is being used less as time goes on, and many ISPs are doing away with their email because of that. It's probable that there will come a time when HughesNet will do the same, though it could still be a long time from now.

 

That's just a suggestion though, and nothing against HughesNet's email.

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While logged into the Community, try going to https://my.hughesnet.com/en/account/managelogins  and see if you're prompted to create an email account. 

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While logged into the Community, try going to https://my.hughesnet.com/en/account/managelogins  and see if you're prompted to create an email account. 

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No it didn't give me the options of setting up an email  my Gmail is what's listed and and didn't give me the options of setting up a hughesnet email  I've tried everything Thank You thou

 

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No it didn't give me the options of setting up an email  my Gmail is what's listed and and didn't give me the options of setting up a hughesnet email  I've tried everything Thank You thou

 

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Are you logging into this community using Gmail or do you have a HughesNet login? EDIT: if the latter, try using those credentials to access your HN email account. 

 

The reps will be here tomorrow and hopefully you will hear from one of them then.  Stick to this thread -- any other threads you create are unnecessary and will likely not get responses from the reps. The Tech Support section is the most appropriate for your question. 

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Are you logging into this community using Gmail or do you have a HughesNet login? EDIT: if the latter, try using those credentials to access your HN email account. 

 

The reps will be here tomorrow and hopefully you will hear from one of them then.  Stick to this thread -- any other threads you create are unnecessary and will likely not get responses from the reps. The Tech Support section is the most appropriate for your question. 

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I am probably beating a dead horse at this point... But, you may totally want to consider using a \"third party\" service such as Google, or, Outlook/Live/Hotmail/WHATEVERITSCALLEDTODAY from M$.

I would not trust in ISP provided email lasting much longer...  Aside from security issues, it's not really a selling point like it was back in the 90's.

 

Honestly I strongly suggest anyone using Hughesnet email to stop doing so, and shift towards another provider, and update your contact information on all your web-logins.

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I am probably beating a dead horse at this point... But, you may totally want to consider using a \"third party\" service such as Google, or, Outlook/Live/Hotmail/WHATEVERITSCALLEDTODAY from M$.

I would not trust in ISP provided email lasting much longer...  Aside from security issues, it's not really a selling point like it was back in the 90's.

 

Honestly I strongly suggest anyone using Hughesnet email to stop doing so, and shift towards another provider, and update your contact information on all your web-logins.

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 i am having the same problem it tells me my username or password is wrong and i checked its not so i can't log into mail also i can't connect my vizio smart tv to my wi fi so i can use netfles

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 i am having the same problem it tells me my username or password is wrong and i checked its not so i can't log into mail also i can't connect my vizio smart tv to my wi fi so i can use netfles

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For higher visibility, you may want to start new threads -- just go back to the main page for Tech Support , start a new topic by clicking on the blue button labeled +Start a topic, and explain the problems you're having. You should start two different topics, one for your email issues and one for the smart TV issue. 

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For higher visibility, you may want to start new threads -- just go back to the main page for Tech Support , start a new topic by clicking on the blue button labeled +Start a topic, and explain the problems you're having. You should start two different topics, one for your email issues and one for the smart TV issue. 

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If you haven't yet set up your email, I wouldn't bother. I'd go with one of the more popular free options, like Gmail, Yahoo Mail or Outlook.com. Like most other ISPs, HughesNet is likely to shut down their email service soon.

 

If you had set it up and you've been using it, and this is something new, that's a different story, and I hope you can get it straightened out. If this is the case, you should follow maratsade's instructions about starting a new topic.

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If you haven't yet set up your email, I wouldn't bother. I'd go with one of the more popular free options, like Gmail, Yahoo Mail or Outlook.com. Like most other ISPs, HughesNet is likely to shut down their email service soon.

 

If you had set it up and you've been using it, and this is something new, that's a different story, and I hope you can get it straightened out. If this is the case, you should follow maratsade's instructions about starting a new topic.

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I'm also new customer. Have talked twice to hughesnet support about email. No email service at hughesnet anymore. You can try gmail or yahoo if you like. The tech said website will be updated removing confusing items about email.

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I'm also new customer. Have talked twice to hughesnet support about email. No email service at hughesnet anymore. You can try gmail or yahoo if you like. The tech said website will be updated removing confusing items about email.

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