Forum Discussion

ralphmoore's avatar
ralphmoore
Sophomore
10 years ago

1000 modem replaced with 1100 modem. Same problem

I am still having problems with service constantly going out or not being able to maneuver on the net. As suggested, my 1000 modem was updated to the 1100modem. Hughesnet tech came out as authorized by Hughesnet and said my dish was out of line. He moved it from "80 something to 100 something". Could the dish be that much out of align? That's all he did. within one hour of him leaving, two lights went off on the new modem. That was what was happening with the 1000 modem. Since then, this modem is constantly going not working, only showing 3 lights on the modem. I have to unplug the modem and start all over. This morning I got up at 5:30 am. Modem worked for a little while. went off. Unplugged it started back up. Worked for a little while longer, went out again. Checking the control panel, I have either the red light showing or the yellow light (web acceleration not working). This is the same problem I was having with the 1000 modem. What is going on? I spend more time unplugging and waiting for modem to work so I can even do anything on this system. What is causing this system to constantly go down? Another problem also which another matter is the RMA status of the pold modem. I received an email stating my old modem has not been received at the factory, I have the UPS receipt stating the package was received on 7/17/15 at 10:44 signed by LY. RMA 301726064. I need help please. Nancy Moore,
  • Liz's avatar
    Liz
    Moderator
    10 years ago
    Hi Nancy,

    Thank you so much for the update, I'm glad to hear the new modem is working well for you. We're always here if you need any help. :)

    When people post pictures of their test results, they're posting screenshots of them. Here's a website that shows how you can take a screenshot: http://www.take-a-screenshot.org/

    Taking a screenshot saves a picture of your screen to your computer. To include the picture in your community post, click the camera icon below the text field. The grey Upload Image area will appear and you can drag the saved picture into the grey area. Or you can click the link to let you navigate to the folder where your picture was saved.

    Here's where the camera icon is located:


    Please be sure you crop out your SAN, as it appears in the URL of the speed test results page.

    Thanks again for dropping me a line and for the well wishes. I hope you enjoy the rest of your week and weekend!

    -Liz